Bosch Siemens Home Appliances
Claimed Business
Bosch Siemens Home Appliances
Claimed Business
45 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bosch Siemens Home Appliances faces overwhelming criticism centred on poor after-sales service and warranty disputes. Customers consistently report faulty appliances, including fridges, dishwashers, washing machines and ovens, that fail shortly after purchase. Repeated technician visits frequently fail to resolve issues, and promised callbacks rarely materialise. Escalations to management are met with silence, leaving customers without working appliances for weeks or months. While a small number of loyal customers praise product durability and brand quality, the dominant sentiment reflects deep frustration with unresponsive customer service and a perceived lack of accountability.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
54 hours 54 minutesAverage Time To Reply
-94 NPSRecommended: Unlikely
Replied to 50% of negative reviews
Typically takes less than 61 hours 1 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
54 hours 54 minutes
NPS Score
-94
Recommended: Unlikely
Replied to 50% of negative reviews
Typically takes less than 61 hours 1 min to reply
Review Distribution
1.6|45 Reviews
May '25 - Apr '26
5(15.9%)
4(0%)
3(0%)
2(2.3%)
1(81.8%)
5(15.9%)
4(0%)
3(0%)
2(2.3%)
1(81.8%)
Frequently Asked Questions About Bosch Siemens Home Appliances
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (45)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZB
Zack B
1 reviews | Active since Jan 2020
13 Mar 2026, 04:31
Excellent service
Service is excellent, dishwashing machine gave an error, 5 years old. Bosh service desk answered immediately and arranged a technician to repair. The repair was done on the agreed time. No waiting time, no answering a list of questions and checks, no holding and transfers. Just good old service.
Helpful (0)
|Replies (0)ZB
Zack B
1 reviews | Active since Jan 2020
13 Mar 2026, 04:31
Excellent service
Service is excellent, dishwashing machine gave an error, 5 years old. Bosh service desk answered immediately and arranged a technician to repair. The repair was done on the agreed time. No waiting time, no answering a list of questions and checks, no holding and transfers. Just good old service.
0
Replies (0)HT
Hendrik T
1 reviews | Active since Jan 2020
11 Mar 2026, 12:55
Bosh washing machine defect
Bought a new Bosch washing machine Ser 4 in Sept 2025. After not even 8 months the door glass broke while in cycle washing a duvet cover. I was told this is not under warranty and will have to pay for it, and that there is no stock in SA. +- 4 Week delivery. When I booked the service call I was told the technician will contact me within 48 hours. Needles to sy he only contacted me after 120 hours. I phoned the Bosch service centre, send them e mails and contacted the store numerous times asking them to please follow up, as I read that the glass is covered under warrenty. I bought a fridge, freezer, tumble dryer, washing machine and dishwasher from the same store in George last year and it seems that nobody is willing to help me. Never ever will I buy Bosch again in my life. When I told the service tech that the glass is covered he said that he wil replace it as a warrenty? Worst product I have ever purchased.
Helpful (0)
|Replies (0)HT
Hendrik T
1 reviews | Active since Jan 2020
11 Mar 2026, 12:55
Bosh washing machine defect
Bought a new Bosch washing machine Ser 4 in Sept 2025. After not even 8 months the door glass broke while in cycle washing a duvet cover. I was told this is not under warranty and will have to pay for it, and that there is no stock in SA. +- 4 Week delivery. When I booked the service call I was told the technician will contact me within 48 hours. Needles to sy he only contacted me after 120 hours. I phoned the Bosch service centre, send them e mails and contacted the store numerous times asking them to please follow up, as I read that the glass is covered under warrenty. I bought a fridge, freezer, tumble dryer, washing machine and dishwasher from the same store in George last year and it seems that nobody is willing to help me. Never ever will I buy Bosch again in my life. When I told the service tech that the glass is covered he said that he wil replace it as a warrenty? Worst product I have ever purchased.
0
Replies (0)ST
Shelly T
1 reviews | Active since Jan 2020
2 Mar 2026, 11:37
BOSCH STAFF DELETE CUSTOMER'S EMAILS WITHOUT READING THEM!!!
Bosch Home Appliances are obviously not interested in customer service based on the fact that a person in their company has deleted two of my emails without reading them. If this is the level of service that Bosch give to their customers, then I am definitely NOT interested in dealing with them or having any of their products in my home!!!
Helpful (0)
|Replies (0)ST
Shelly T
1 reviews | Active since Jan 2020
2 Mar 2026, 11:37
BOSCH STAFF DELETE CUSTOMER'S EMAILS WITHOUT READING THEM!!!
Bosch Home Appliances are obviously not interested in customer service based on the fact that a person in their company has deleted two of my emails without reading them. If this is the level of service that Bosch give to their customers, then I am definitely NOT interested in dealing with them or having any of their products in my home!!!
0
Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
11 Feb 2026, 02:24
Bosch Quality Appliances
My whole kitchen is Bosch Appliances, I love Bosch products, I feel it's one of the Best Appliances right now to purchase. Stating on the complaints I don't know maybe the product isnt being used correctly? 🫤
Helpful (0)
|Replies (0)AA
Anonymous A
1 reviews | Active since Jan 2020
11 Feb 2026, 02:24
Bosch Quality Appliances
My whole kitchen is Bosch Appliances, I love Bosch products, I feel it's one of the Best Appliances right now to purchase. Stating on the complaints I don't know maybe the product isnt being used correctly? 🫤
0
Replies (0)DS
Dean S
1 reviews | Active since Jan 2020
9 Feb 2026, 09:24
Bosch oven not working
Bosch oven thermostat stopped working in November 2025, replaced under warranty in Dec 2025, still not working, replaced again in Feb 2026 with two new elements, still not working. Repairs manager did not return my two phone calls. No we wait again- no oven for THREE months.
Helpful (0)
|Replies (0)DS
Dean S
1 reviews | Active since Jan 2020
9 Feb 2026, 09:24
Bosch oven not working
Bosch oven thermostat stopped working in November 2025, replaced under warranty in Dec 2025, still not working, replaced again in Feb 2026 with two new elements, still not working. Repairs manager did not return my two phone calls. No we wait again- no oven for THREE months.
0
Replies (0)TW
Trevor W
1 reviews | Active since Jan 2020
6 Feb 2026, 11:07
Siemens - rather not go there.
Judging by the number of complaints online and bad rating, I’m not going to waste time writing a long review here. I’ve already done that directly with Siemens. Our R26,000 gas hob cracked after just three weeks. These hobs may look premium, but the build quality is shockingly poor. There are no rubber supports under the WUG, meaning even the slightest drop causes the glass to crack, a R10,000 repair just like that. Easy money for Siemens, apparently. What’s especially baffling is that the grids do have rubber supports, yet the heaviest component doesn’t. How that design decision makes any sense is beyond me. Trying to deal with Siemens customer service is like pulling teeth: No warranty. No explanation. No accountability. Just “it is what it is.” Siemens, not that it matters to you with your large client base, but this is worth saying. Years ago I received terrible service from LG, and to this day I own not a single LG product. During my recent renovation, I chose Siemens throughout the house, well over R100,000 worth of appliances. Sadly, I’m already starting to regret that decision. This entire issue could have been avoided at minimal cost with proper design. Next step: sharing this experience across all social media platforms. Cheers, trevor
Helpful (0)
|Replies (0)TW
Trevor W
1 reviews | Active since Jan 2020
6 Feb 2026, 11:07
Siemens - rather not go there.
Judging by the number of complaints online and bad rating, I’m not going to waste time writing a long review here. I’ve already done that directly with Siemens. Our R26,000 gas hob cracked after just three weeks. These hobs may look premium, but the build quality is shockingly poor. There are no rubber supports under the WUG, meaning even the slightest drop causes the glass to crack, a R10,000 repair just like that. Easy money for Siemens, apparently. What’s especially baffling is that the grids do have rubber supports, yet the heaviest component doesn’t. How that design decision makes any sense is beyond me. Trying to deal with Siemens customer service is like pulling teeth: No warranty. No explanation. No accountability. Just “it is what it is.” Siemens, not that it matters to you with your large client base, but this is worth saying. Years ago I received terrible service from LG, and to this day I own not a single LG product. During my recent renovation, I chose Siemens throughout the house, well over R100,000 worth of appliances. Sadly, I’m already starting to regret that decision. This entire issue could have been avoided at minimal cost with proper design. Next step: sharing this experience across all social media platforms. Cheers, trevor
0
Replies (0)LT
LB
Laura B
1 reviews | Active since Jan 2020
26 Jan 2026, 08:19
NO REFUND NO TRUST - STEER CLEAR OF DEALING WITH BSH
After 5 long months of multiple repairs to a faulty gas stove, they finally agreed it could not be fixed but here I sit after 2 weeks of it being collected with no refund and no-one willing to talk to me or assist me. Senior staff are always 'on the phone', 'at a conference' or 'in the bathroom' so no wonder nothing gets done at BSH.... and NEVER the promised callback. The next stop for me is Bosch in Germany as I can guarantee BSH that they will care that you are running their reputation into the ground
Helpful (0)
|Replies (0)LB
Laura B
1 reviews | Active since Jan 2020
26 Jan 2026, 08:19
NO REFUND NO TRUST - STEER CLEAR OF DEALING WITH BSH
After 5 long months of multiple repairs to a faulty gas stove, they finally agreed it could not be fixed but here I sit after 2 weeks of it being collected with no refund and no-one willing to talk to me or assist me. Senior staff are always 'on the phone', 'at a conference' or 'in the bathroom' so no wonder nothing gets done at BSH.... and NEVER the promised callback. The next stop for me is Bosch in Germany as I can guarantee BSH that they will care that you are running their reputation into the ground
0
Replies (0)