Chiara M

Active since Sep 2017

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Reviews

21 reviews

3 months ago

Takealot Ignored CPA Section 56 Responsibilities on Faulty Bosch Oven

We purchased a Bosch Series 6 built-in oven through Takealot and began experiencing issues almost immediately after installation. The oven baked inconsistently, the advertised “3D Hotair” function did not bake evenly, the unit ran significantly hotter than expected, and the interior coating began showing damage within the first month of normal household use. We also experienced progressive overheating between batches and clock drift requiring regular correction. After multiple technician visits and extensive testing, Bosch eventually confirmed in writing that the unit is faulty and escalated the matter internally for a decision on replacement or further action. What has been most disappointing is Takealot’s complete refusal to accept any responsibility throughout this process. We were repeatedly told to deal directly with the manufacturer, despite the Consumer Protection Act clearly placing responsibility on the supplier/retailer as well. Section 56(2) of the Consumer Protection Act states that within 6 months of delivery, consumers may return defective goods to the supplier without penalty if the goods fail to satisfy the requirements and standards contemplated in Section 55, and the supplier must, at the direction of the consumer, either repair, replace or refund the goods. Despite this: the faults were reported very shortly after purchase, Bosch has confirmed in writing that the unit is faulty, and nearly 2 months later there is still no resolution. Instead of assisting as the supplier under the CPA, Takealot effectively distanced itself from the matter entirely by referring us solely to Bosch. For a premium appliance and a major retailer, this entire experience has been extremely frustrating and disappointing.

0 replies

Bosch Siemens Home Appliances

3 months ago

Faulty Bosch Series 6 Oven and Extremely Frustrating Support Process

We purchased a Bosch Series 6 built-in oven expecting the quality and reliability associated with the Bosch brand, but unfortunately our experience has been extremely disappointing. From the beginning, the oven baked inconsistently. The “3D Hotair” function did not bake evenly despite Bosch specifically advertising the oven as being able to “bake evenly on up to 3 levels.” Conventional mode performed somewhat better, but the oven still ran significantly hotter than expected. We consistently had to bake 15–20°C lower than standard recipe temperatures, and when baking multiple batches (cupcakes, scones, tart shells etc.), each subsequent batch would overbake unless the temperature was reduced further. We also experienced: Progressive overheating between batches Uneven browning in fan mode Clock drift requiring regular correction Interior enamel/coating damage and scratching within the first month of normal household use using the supp**** accessories Multiple technician visits were arranged. Initially we were repeatedly told the oven was “within specification,” despite the inconsistent baking results and the clear contradiction between the actual fan performance and Bosch’s 3D Hotair advertising. At one stage, the installation itself was blamed, despite the same cavity previously housing multiple other 60cm built-in ovens without issue. We then reviewed Bosch’s own installation requirements and compared them to the actual installation. After extensive testing and back-and-forth communication, Bosch eventually confirmed in writing that the unit is faulty and escalated the matter to Head Office. We were advised on 7 May that feedback would be provided within 2–3 business days regarding replacement or further action. It is now 17 May and we still have no update or resolution. The entire process has been incredibly time-consuming and frustrating, especially considering this is a premium appliance. At this stage, I am extremely disappointed both in the product quality and in how long it has taken to resolve the matter.

1 reply

HASK BEAUTY

77 months ago

I will never use anything else again!

I couldn't get my normal hair care products during lockdown. So I figured I would try Hask, as it is also Animal-Friendly and doesn't contain harmful chemicals. I am extremely sensitive to most products, causing bumps and sores on my scalp. I have very fine long blonde hair that tangles and breaks easily as well as getting oily within 2 days on most products. I will never use any other hair products again! 4 washes in - My hair has more volume, is softer, stays clean for up to 4 days. No more tangling, tones your hair very gradually but effectively. Each strand feels stronger and my ends look much healthier. Scalp is happy, with no real issues. Quite pricey, but a little goes a long way! Well worth spending the money. I am using the following in the HASK Blue Chamomile & Argan Oil Range: Shampoo Conditioner 5-in-1 Leave-in Spray

0 replies

Lenovo South Africa

102 months ago

#greatbusiness

Great Laptop (Ideapad 320) with smooth sleek design and efficient work ability. #greatbusiness

0 replies

Telkom

102 months ago

#greatbusiness

Great service to get my new Laptop on 36 month contract. Arrived in perfect condition with all accessories.

1 reply

Xiaomi

102 months ago

#greatbusiness

#greatbusiness Affordable technology with the efficiency of big name brands like iPhone, Samsung etc. I have had a Xioumi Redmi 4a for 2 years now, still works perfectly with no lag or problems. Only cost me R1999

0 replies

Witbos Veterinary Clinic

102 months ago

#greatbusiness

Ground breaking treatments offered that truly make a difference to a horse's every day life and ridden career to support a successful future in competition. Personal treatment l, options and time offered to clients and owners. Realistic and honest, without being careless or harsh. One of few veterinary practices where the animals come first, even if that means offering financial understanding and a payment plan. #greatbusiness

0 replies

Pretoria East Veterinary Clinic & Reproduction Facility

102 months ago

#greatbusiness

Best service and support from emergencies, to vaccines, passports, check ups and much more. Allot of empathy and support in dire situations and heartbreak, with an open mind to alternative options. #greatbusiness

0 replies

At Your Place Catering

102 months ago

#greatbusiness

#greatbusiness We have used Trudi Jansen van Vuuren and her team for a variety of events where no amount of effort was too much. Every single event went off without a hitch, guests enjoying delicious, but even more beautiful food. This companies CV and reputation speaks for itself!

0 replies

God's Gift Stables

102 months ago

#greatbusiness

#greatbusiness Stable yard is immaculate with constant supervision, friendly and caring staff as well as knowledgeable instructors. All instructors are qualified with EQASA or Michigan State University with valid first aid certificates. Not your average riding school, horses and ponies are all impeccably schooled and competed professionally, allowing riders of all ages to learn from safe schoolmasters whilst being challenged. Lessons give intensive private attention allowing for rapid progress.

0 replies

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5 Star

17 (81%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

4 (19%)

Chiara M

Reviews

Takealot Ignored CPA Section 56 Responsibilities on Faulty Bosch Oven

Faulty Bosch Series 6 Oven and Extremely Frustrating Support Process

I will never use anything else again!

#greatbusiness

#greatbusiness

#greatbusiness

#greatbusiness

#greatbusiness

#greatbusiness

#greatbusiness

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