Lenovo South Africa
Claimed Business
Lenovo South Africa
Claimed Business
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Lenovo South Africa faces widespread criticism over product reliability and after-sales support. Recurring motherboard failures, overheating, hinge defects, and charging issues are frequently reported, often within months of purchase. Customers express deep frustration with repair partner PartServe, citing substandard repairs, excessive quotes, and poor communication. Many feel ignored after escalating issues, with warranty claims denied or unresolved for weeks. A small number of satisfied customers praise device performance and successful service resolutions, but the overwhelming sentiment reflects serious dissatisfaction with both product quality and customer service.
Performance(last 12 months):
0Trustindex Rating
#9Ranked In Electronics & Technology
35h 22mReply Time
-60 NPSUnlikely
Replied to 65% of negative reviews
Reply time on negative reviews: 38 hours 32 min
TrustIndex
0
Ranking
#9
in Electronics & Technology
Avg Reply
35h 22m
NPS Score
-60
Recommended: Unlikely
Replied to 65% of negative reviews
Reply time on negative reviews: 38 hours 32 min
Review Distribution
1.6|20 Reviews
Jun '25 - May '26
5(15.8%)
4(0%)
3(0%)
2(0%)
1(84.2%)
5(15.8%)
4(0%)
3(0%)
2(0%)
1(84.2%)
Frequently Asked Questions About Lenovo South Africa
Based on recent customer reviews, Lenovo South Africa faces widespread criticism over product reliability and after-sales support. Recurring motherboard failures, overheating, hinge defects, and charging issues are frequently reported, often within months of purchase. Customers express deep frustration with repair partner PartServe, citing substandard repairs, excessive quotes, and poor communication. Many feel ignored after escalating issues, with warranty claims denied or unresolved for weeks. A small number of satisfied customers praise device performance and successful service resolutions, but the overwhelming sentiment reflects serious dissatisfaction with both product quality and customer service.
Lenovo South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 20 reviews in the last 12 months. They reply to 65% of negative reviews, typically within 38 hours 32 min. Hellopeter has tracked Lenovo South Africa across 275 total reviews. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNvdM
Nico van der Merwe
1 reviews | Active since Jan 2020
10 Mar 2026, 13:20
Worst purchase ever
I bought a Lenovo laptop form Marko. One of the worst purchases of my life. Broke down twice in the first year. Takes months to repair. Currently being repaired and they are waiting for parts. Very bad communication (if any). Not at all embarrassed about their bad product.
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Nico van der Merwe
1 reviews | Active since Jan 2020
10 Mar 2026, 13:20
Worst purchase ever
I bought a Lenovo laptop form Marko. One of the worst purchases of my life. Broke down twice in the first year. Takes months to repair. Currently being repaired and they are waiting for parts. Very bad communication (if any). Not at all embarrassed about their bad product.
0
Replies (0)SC
Susan C
1 reviews | Active since Jan 2020
5 Feb 2026, 07:02
Lennova laptop in need of major repair in less than 2 years
I bought a Lenovo IP 3 i7 1255U 16 512 for an engineering student in May 2024. The syssem board needs replacing - less than two years from time of purchase. This seem like very poor quality for a machine that cost R15000.00. The replacement part is now very expensive and delivery has a long delay so i have to purchase another laptop as lectures resume next week - it will not be a Lennova.
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Susan C
1 reviews | Active since Jan 2020
5 Feb 2026, 07:02
Lennova laptop in need of major repair in less than 2 years
I bought a Lenovo IP 3 i7 1255U 16 512 for an engineering student in May 2024. The syssem board needs replacing - less than two years from time of purchase. This seem like very poor quality for a machine that cost R15000.00. The replacement part is now very expensive and delivery has a long delay so i have to purchase another laptop as lectures resume next week - it will not be a Lennova.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 13:02
Lenovo worst customer service
Lenovo worst customer service unsatisfied will never buy again. At this point I am thoroughly disgusted with Lenovo's customer sales/support service. Anyone thinking of buying a Lenovo laptop – please reconsider.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 13:02
Lenovo worst customer service
Lenovo worst customer service unsatisfied will never buy again. At this point I am thoroughly disgusted with Lenovo's customer sales/support service. Anyone thinking of buying a Lenovo laptop – please reconsider.
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Replies (0)TK
Tumisho K
1 reviews | Active since Jan 2020
23 Dec 2025, 13:08
Extremely disappointed with Lenovo warranty support
I am highly disappointed and frustrated with Lenovo South Africa’s warranty service. My laptop, under warranty, was sent to PartServe for repair because it was not charging. Despite the unit being returned with a “no fault found” status, the device still does not charge at all. The communication throughout the process was poor and inconsistent, causing unnecessary delays. The estimated repair timeline passed, and with the holiday period approaching, I was left without a working device I urgently needed. I expected professional, efficient, and effective service for a product under warranty, but instead, I experienced frustration, lack of transparency, and inadequate problem resolution. Lenovo needs to seriously improve its warranty repair process and communication. I would give 0 stars if it was possible 🤞👎
Helpful (0)
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Tumisho K
1 reviews | Active since Jan 2020
23 Dec 2025, 13:08
Extremely disappointed with Lenovo warranty support
I am highly disappointed and frustrated with Lenovo South Africa’s warranty service. My laptop, under warranty, was sent to PartServe for repair because it was not charging. Despite the unit being returned with a “no fault found” status, the device still does not charge at all. The communication throughout the process was poor and inconsistent, causing unnecessary delays. The estimated repair timeline passed, and with the holiday period approaching, I was left without a working device I urgently needed. I expected professional, efficient, and effective service for a product under warranty, but instead, I experienced frustration, lack of transparency, and inadequate problem resolution. Lenovo needs to seriously improve its warranty repair process and communication. I would give 0 stars if it was possible 🤞👎
0
Replies (0)BM
Busisiwe M
1 reviews | Active since Jan 2020
4 Dec 2025, 15:14
A best well known brand
Uniqe code 518499 Our company uses lenovo gadget frim laptops to tablets and since i got there in 2020, i have been using those gadgets and have not expirienced any error, all is working just perfect, i only need to upgrade to windows 11pro
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Busisiwe M
1 reviews | Active since Jan 2020
4 Dec 2025, 15:14
A best well known brand
Uniqe code 518499 Our company uses lenovo gadget frim laptops to tablets and since i got there in 2020, i have been using those gadgets and have not expirienced any error, all is working just perfect, i only need to upgrade to windows 11pro
0
Replies (0)DM
Diane M
1 reviews | Active since Jan 2020
6 Nov 2025, 09:51
Lenovo ThinkPad E490 – Refurbished, Reliable, and Ready for Business
Lenovo SA Refurb Giveaway Review – ThinkPad E490 I recently received a refurbished Lenovo ThinkPad E490 through Lenovo South Africa, and I’m genuinely impressed. This machine proves that quality doesn’t fade—it evolves. Performance: The E490 handles my remote business support tasks with ease. From compliance workflows to spreadsheet design, it’s fast, reliable, and efficient. Build Quality: True to the ThinkPad legacy, it’s solid and professional. The keyboard is comfortable, the display is crisp, and the overall feel is premium—even as a refurbished unit. Battery Life: Long-lasting and dependable. I can power through my day without constantly reaching for the charger. Value: Lenovo SA has truly raised the bar. This refurbished laptop feels brand new, and it’s a smart choice for professionals who value performance without overspending. I’m proud to use a Lenovo device that supports my workflow and reflects my commitment to excellence. If this is what refurbished looks like, I can only imagine the power of a brand-new Lenovo. With the ThinkPad E490 already exceeding expectations, I’m excited to see what a brand-new Lenovo could unlock next. Unique Code: 107984.
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Diane M
1 reviews | Active since Jan 2020
6 Nov 2025, 09:51
Lenovo ThinkPad E490 – Refurbished, Reliable, and Ready for Business
Lenovo SA Refurb Giveaway Review – ThinkPad E490 I recently received a refurbished Lenovo ThinkPad E490 through Lenovo South Africa, and I’m genuinely impressed. This machine proves that quality doesn’t fade—it evolves. Performance: The E490 handles my remote business support tasks with ease. From compliance workflows to spreadsheet design, it’s fast, reliable, and efficient. Build Quality: True to the ThinkPad legacy, it’s solid and professional. The keyboard is comfortable, the display is crisp, and the overall feel is premium—even as a refurbished unit. Battery Life: Long-lasting and dependable. I can power through my day without constantly reaching for the charger. Value: Lenovo SA has truly raised the bar. This refurbished laptop feels brand new, and it’s a smart choice for professionals who value performance without overspending. I’m proud to use a Lenovo device that supports my workflow and reflects my commitment to excellence. If this is what refurbished looks like, I can only imagine the power of a brand-new Lenovo. With the ThinkPad E490 already exceeding expectations, I’m excited to see what a brand-new Lenovo could unlock next. Unique Code: 107984.
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Replies (0)BS
Barry S
1 reviews | Active since Jan 2020
29 Oct 2025, 10:34
Worst Support
Bought a Legion Go last year, now 2 months out of warranty the unit dies completely with a know defect that should be convered by warranty. "power delivery circuit or mainboard failure" Not only that there is no Lenovo centre in South Africa to even do a paid repair and there are no other Lenovo approved support that can repair the issue as Lenovo does not provide parts to correct the Defect. Oh and good luck trying to even send Lenovo a message, it all throws you back to their Whatsapp Bot which just repeats the same useless Troubleshooting guides that even Chat GPT provides better options. I was going to buy the Legion Go in the next month, but am actually glad this happened just before and knowing this now I will not take the risk on any of their products ever again and I had friends who were also looking at the Handhelds who will not take the Risk either. Stay away from Lenovo.
Helpful (0)
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Barry S
1 reviews | Active since Jan 2020
29 Oct 2025, 10:34
Worst Support
Bought a Legion Go last year, now 2 months out of warranty the unit dies completely with a know defect that should be convered by warranty. "power delivery circuit or mainboard failure" Not only that there is no Lenovo centre in South Africa to even do a paid repair and there are no other Lenovo approved support that can repair the issue as Lenovo does not provide parts to correct the Defect. Oh and good luck trying to even send Lenovo a message, it all throws you back to their Whatsapp Bot which just repeats the same useless Troubleshooting guides that even Chat GPT provides better options. I was going to buy the Legion Go in the next month, but am actually glad this happened just before and knowing this now I will not take the risk on any of their products ever again and I had friends who were also looking at the Handhelds who will not take the Risk either. Stay away from Lenovo.
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Replies (0)AM