Active since Jan 2013
I bought a lot of products through takealot and really feels that it is good, well priced and convenient.
Overall I like their stores but the quality of their products is very poor. If you unfortunately buy one of these bad products they put you through hell to replace it. Especially electronic goods. I bought a defective laptop from Makro Nelspruit and Andre Lubbe from the branch just don't care for my troubles, he only cares about their bottom line. They know they hold the power after they took your money.
I bought a Lenovo laptop form Marko. One of the worst purchases of my life. Broke down twice in the first year. Takes months to repair. Currently being repaired and they are waiting for parts. Very bad communication (if any). Not at all embarrassed about their bad product.
This company sells Robotics Kits with training for children. One of their sales hooks is a 30 day money back guarantee. I unfortunately bought one of their products. I was unhappy with the product and more specifically the low quality of the training. I reported it within a week of receipt and they collected it. It is almost two months and I have still not received my refund. Wiets Burger from the company used to reply to communication but now my calls are no longer answered and my emails remain unanswered. I am left to believe this is a ****.
I am a Vodacom Business client and have been for many years. A while ago I realized that my monthly debit order is much higher than is should be. I live far from their nearest branch and phoned the call center to query my account. After holding for very long I was informed that I subscribed to a third party service in terms whereof they charge R12.00 per day. They could not confirm what the subscription was or how I subscribed. They further confirmed that is a third party and has nothing to do with them. Eventually they agreed to cancel the subscription and refund my money. It is more than three months later and I have called several times and drove far to visit a branch but still no refund and they just keep on denying liability. My question is....if you grant a debit order to someone for a specific service, how can they increase this debit order without your consent on behalf of a *****ulent third party and just deny liability?
I ordered textbooks through this website and paid. I received a confirmation email of my order and then nothing further. You cannot contact this company and they do not respond to any communication. This is a *****ulent site.
Our company has a business account with Nedbank. We have been the victim of ***** where our invoice and bank confirmation letter was intercepted by another Nedbank client and our money ******. After reporting this to the bank's ***** department we received barely any response. We also reported it to our business banker who undertook to help but later on just ignored us. After three months of begging for a response we received a generic email stating that we have been the victim of phishing and the bank is not liable and that the *****ster's account does not hold any funds. This was a lie as we know for a fact that the funds were available when we reported the matter. They could have done so much more to assist us in limiting our damages but chose to just deny liability and ignore their clients.
I booked a car for my mother who is an elderly lady. Their service was great and car was in good condition. Everything went smoothly. The only negative is that, after I made the booking including all insurance etc., they misled my mother into paying for extra insurance when she collected the vehicle. This caused her a loss of R2 700.00 we did not budget for.
We bought a company that owns a building that was insured by Momentum. During the takeover the property was broken into and several items stolen and damaged. Upon enquiry we found that the building was incorrectly insured under a personal profile and was referred to the broker, Neville Taylor, to assist us with the claim. Neville undertook to assist and thereafter disappeared. He gave us the run around for two months, refusing to answer telephone calls or respond to messages and emails. After we eventually advised that we would report him he responded for the first time. It was a very unprofessional response clearly indicated that we do not have a claim and he doesn't care as we are not his clients. This is unacceptable conduct as he can at least attempt to help as he was the one who insured the building incorrectly. We will accept the outcome if it is not favorable but to treat clients or potential clients like this is unacceptable. I am a momentum client myself and have always been happy. It is very sad that a person like Neville Taylor can damage the image of such an institution so badly. People like this should be held accountable in some way.
I am a new LTE client of Webafrica. They promised me the sun and the moon upon application. Now after two weeks my internet has been cut off and they do not take any of my calls or reply to my tickets logged. This is unacceptable false advertising.
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