SK
Shivani K
Active since Jun 2020
5
Reviews
0
Industries
Reviews
5 reviews40 months ago
The best bank to the most pathetic.
I am at my wits end with Standard Bank!!!!! A simple request to have my bond accounts as access accounts has been a nightmare. Firstly, Standard Bank incepted an insurance policy without my consent - I have reported this separately to the financial ombuds and RICA. It was difficult and stressful to get this policy cancelled and I still have not received my refund!!!! I am a prestige banker - I called in to make my account an access account, I was told that I need to go into the bank. When I went into the bank, I was told that post covid, all consultants are working remotely and that there wasn't anyone at the branch that could assist me, and that I needed to do it telephonically. I called the bank again this morning only to be told that I need to go into the bank!?!?!??!?!!??! Does Standard Bank even offer an access bond facility!?? Why is this so difficult!!!???????
264 replies
44 months ago
Inspire 2 is absolutely inaccurate and very frustrating
Inspire 2 is absolutely inaccurate and very frustrating. I need discovery points to stay on diamond tier. I am fit and work out frequently, I do intense runs and workouts and this device reads my heart rate as an average of 110-120. I have used my husbands garmin and my old watch - and it is accurately 165+
0 replies
69 months ago
Heartfelt thank you for heartwarming service!
I always find it necessary to give credit where it is due! A huge thank you to Judith MacNicol for her outstanding support and service during a sale in our current climate with the pandemic. The pandemic has resulted in the sale taking a long 5 months (due to lockdown and deep cleans, etc); Judith kept me updated and reassured throughout the sale. The house has been standing vacant since and had collected some dust/dirt -Judith was kind enough to wipe all surfaces and even swept the premises prior to handing over the keys. Judith has been efficient and kind during this process. I strongly recommend this awesome lady as an agent! A hearty thank you :)
0 replies
70 months ago
Friendly service
I have recently purchased items from Mr Price online - their choice of courier was FedEx - I am honestly pleasantly impressed with their prompt and friendly service. They delivered my parcel at 8am (I was asleep) - believe me , ANY other courier company would've left (I order online very often and this happened plenty with other service providers) - but the driver phoned me twice and even apologized for waking me up! Despite the difficulty in getting a hold of me , they were still friendly and pleasant :) Such sweet guys! Such great service! Please contact me should you wish to trace the delivery guys on my order!
105 replies
71 months ago
Pathetic Customer Service
Absolutely pathetic customer service. I called in for a quote (Mnt Edgecombe branch), a man named Chris attempted to assist me - but could not seem to send me an email with the lease agreement (on either of my mail accounts), he told me that they don't have an issue with any other customer and that I am the only one there is an issue with. I suggested he sent me the companies email address to which I would send a test email and he could reply with the lease attached, he gave me the wrong email address for their office over whatsapp, after calling to confirm the address he had given me, Chris said he mispelled the address and instead of sending the correct email address over whatsapp - he opted to spell it out for me, enunciating each letter condescendingly. This email address was still wrong. I called back to clarify, he arrogantly told me that the mistake was mine and insinuated that I didn't listen properly - he then cut the call on me while I suggested that I would go into the store to sign. Suggest finding staff with more patience, a shorter fuse and somebody who is more technologically savvy whom knows the company email address. As a customer, I really do not appreciate being on the receiving end of such arrogance and rudeness by your staff.
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)