Pam Golding Properties
Claimed Business
Pam Golding Properties
Claimed Business
38 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pam Golding Properties receives heavily polarized feedback. Positive reviews praise individual agents like Zia Nel, Hilde Le Grange, and Thulani Zikhali for professionalism, warmth, and dedication. However, the majority of reviews describe deeply negative experiences across multiple branches, citing dishonesty, lack of transparency, poor communication, unresolved deposit refunds, altered inspection documents, and neglect of tenant rights. Recurring complaints involve agents being unresponsive after sales, unfair rental practices, and failure to disclose property defects, suggesting systemic issues in after-sale and rental management support.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Real Estate
NPS Score
-59
Recommended: Unlikely
Review Distribution
1.7|38 Reviews
May '25 - Apr '26
5(17.7%)
4(0%)
3(0%)
2(0%)
1(82.4%)
5(17.7%)
4(0%)
3(0%)
2(0%)
1(82.4%)
Frequently Asked Questions About Pam Golding Properties
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (38)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHP
MP
Marvin P
1 reviews | Active since Jan 2020
10 Mar 2026, 19:47
Communication
I am extremely disappointed with the service I received from **Pam Golding Properties Malmesbury. On Wednesday, 4 March, I contacted an agent regarding a flat that was advertised as available. After not receiving a response during the morning, I tried calling but my call was not answered. At 11:22 the agent responded that she was in a meeting, which I acknowledged. Unfortunately, that was the last communication I received. There was absolutely no follow-up or further communication from the agent regarding the flat. Then on Friday I received an email informing me that the flat had already been rented out. This level of service is extremely unprofessional. When a potential tenant shows interest, basic courtesy would be to follow up or at least keep the person informed. The lack of communication and poor client service from this office is very disappointing and does not reflect the level of professionalism one would expect from a well-known company like **Pam Golding Properties.
Helpful (0)
|Replies (0)MP
Marvin P
1 reviews | Active since Jan 2020
10 Mar 2026, 19:47
Communication
I am extremely disappointed with the service I received from **Pam Golding Properties Malmesbury. On Wednesday, 4 March, I contacted an agent regarding a flat that was advertised as available. After not receiving a response during the morning, I tried calling but my call was not answered. At 11:22 the agent responded that she was in a meeting, which I acknowledged. Unfortunately, that was the last communication I received. There was absolutely no follow-up or further communication from the agent regarding the flat. Then on Friday I received an email informing me that the flat had already been rented out. This level of service is extremely unprofessional. When a potential tenant shows interest, basic courtesy would be to follow up or at least keep the person informed. The lack of communication and poor client service from this office is very disappointing and does not reflect the level of professionalism one would expect from a well-known company like **Pam Golding Properties.
0
Replies (0)ZM
Zanele M
1 reviews | Active since Jan 2020
7 Mar 2026, 05:57
High bill on water usage
I have been raising my concern with unsatisfactory on the high biling of water usage. I am hardly in the apartment, i dont do laundry, i consume store bought water, meaning i use water for bathing and washing dishes. On weekends im hardly in. I have to checked for leaks and i have been monitoring the meter which runs very slowly.
Helpful (0)
|Replies (0)ZM
Zanele M
1 reviews | Active since Jan 2020
7 Mar 2026, 05:57
High bill on water usage
I have been raising my concern with unsatisfactory on the high biling of water usage. I am hardly in the apartment, i dont do laundry, i consume store bought water, meaning i use water for bathing and washing dishes. On weekends im hardly in. I have to checked for leaks and i have been monitoring the meter which runs very slowly.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 18:33
Exceptional Estate Agent – Highly Recommended
Chantell Stander. Fantastic service and incredible hard work. Professional, reliable, and always willing to go the extra mile. I would definitely recommend this agent!
Helpful (0)
|Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
26 Feb 2026, 07:37
Newinbosch Neighborhood Estate is NOT as advertised.
We bought a unit in Newinbosch Neighborhood Estate in Stellenbosch. We received a very unsatisfying unit and after struggling for months with contractors still have not received a product worth paying that much for. We pay levies each month with no support from home owners association and still sitting with many flaws. Its seems that as long as a sale is made the rest is not their problem.
Helpful (0)
|Replies (0)MS
Michael S
1 reviews | Active since Jan 2020
26 Feb 2026, 07:37
Newinbosch Neighborhood Estate is NOT as advertised.
We bought a unit in Newinbosch Neighborhood Estate in Stellenbosch. We received a very unsatisfying unit and after struggling for months with contractors still have not received a product worth paying that much for. We pay levies each month with no support from home owners association and still sitting with many flaws. Its seems that as long as a sale is made the rest is not their problem.
0
Replies (0)CB
CS
Calvin S
1 reviews | Active since Jan 2020
2 Feb 2026, 11:01
Poor service with **************
Bloemfontein Pam Golding franchise Services are appalling and ***********. They take advantage of innocent and desperate people. It is shocking that their maintenance person still finds comfort in calling people ******.
Helpful (0)
|Replies (0)CS
Calvin S
1 reviews | Active since Jan 2020
2 Feb 2026, 11:01
Poor service with **************
Bloemfontein Pam Golding franchise Services are appalling and ***********. They take advantage of innocent and desperate people. It is shocking that their maintenance person still finds comfort in calling people ******.
0
Replies (0)RM
Rene M
1 reviews | Active since Jan 2020
7 Dec 2025, 12:26
Wolf in sheep's clothing
If you want to pay to be taken for a ride get Pam Golding Centurion lady agents in "the" estate in Centurion to do a corporate rental for you. This was my 1st time rental and the convincing lady agent from Pam Golding was the person I picked from 10 estate agents in the estate who I invited to my house for selling or renting my house out. This is a 1 sided business of note. The lady agent who painted a picture of a win-win rental never happened. She and the tenant benefited. I would definitely not recommend this lady agent from Pam Golding in "the" estate in Centurion for any corporate rentals, or Pam Golding for that matter. It is clear that she never took the following into consideration, no house = no corporate rental in my case. Lack of transparency was my biggest issue with this lady agent at Pam Golding Centurion working in "the" estate in Centurion. Make 180% sure before you even consider Pam Golding as your estate agent in "the" estate in Centurion.
Helpful (0)
|Replies (0)RM
Rene M
1 reviews | Active since Jan 2020
7 Dec 2025, 12:26
Wolf in sheep's clothing
If you want to pay to be taken for a ride get Pam Golding Centurion lady agents in "the" estate in Centurion to do a corporate rental for you. This was my 1st time rental and the convincing lady agent from Pam Golding was the person I picked from 10 estate agents in the estate who I invited to my house for selling or renting my house out. This is a 1 sided business of note. The lady agent who painted a picture of a win-win rental never happened. She and the tenant benefited. I would definitely not recommend this lady agent from Pam Golding in "the" estate in Centurion for any corporate rentals, or Pam Golding for that matter. It is clear that she never took the following into consideration, no house = no corporate rental in my case. Lack of transparency was my biggest issue with this lady agent at Pam Golding Centurion working in "the" estate in Centurion. Make 180% sure before you even consider Pam Golding as your estate agent in "the" estate in Centurion.
0
Replies (0)