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Renasa
Verified Business
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AI Review Summary
Based on recent customer reviews, Renasa presents a sharply polarised customer experience. The company is widely praised for the exceptional quality of its individual staff members, particularly at the Bloemfontein and KZN branches, where named consultants consistently earn glowing recognition. However, a recurring pattern of claims rejections, poor communication during claims, and disappointing repair outcomes significantly undermines the experience for customers who need to rely on their insurance.
Top Strengths:
- •Agent Quality & Customer Care: Customers consistently name individual agents such as Michelle van der Linde, Zameer Ahmed, Yugeshni Reddy, and Nolan Govender, praising them as knowledgeable, friendly, professional, and going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Brokers
56h 45mReply Time
-14 NPSUnlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 46 hours 53 min
TrustIndex
0
Ranking
#12
in Brokers
Avg Reply
56h 45m
NPS Score
-14
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 46 hours 53 min
Review Distribution
4|81 Reviews
May '25 - Apr '26
5(72.8%)
4(1.2%)
3(0%)
2(0%)
1(25.9%)
5(72.8%)
4(1.2%)
3(0%)
2(0%)
1(25.9%)
Recent reviews (81)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMB
Megan B
1 reviews | Active since Jan 2020
17 Mar 2026, 08:15
Exceptional Service
I would like to take this opportunity to sincerely thank all from Renasa involved for your assistance with my claim. Renasa claims team, assessor and Volvo who repaired my vehicle handled both my situation and my vehicle with exceptional care and professionalism, keeping me informed every step of the way. The level of service I received was truly outstanding. The combined effort, professionalism, and care shown by everyone involved transformed a challenging situation into an experience I will not forget. Thank you once again to all.
Helpful (0)
|Replies (0)MB
Megan B
1 reviews | Active since Jan 2020
17 Mar 2026, 08:15
Exceptional Service
I would like to take this opportunity to sincerely thank all from Renasa involved for your assistance with my claim. Renasa claims team, assessor and Volvo who repaired my vehicle handled both my situation and my vehicle with exceptional care and professionalism, keeping me informed every step of the way. The level of service I received was truly outstanding. The combined effort, professionalism, and care shown by everyone involved transformed a challenging situation into an experience I will not forget. Thank you once again to all.
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Replies (0)SS
Stefanus S
1 reviews | Active since Jan 2020
17 Mar 2026, 07:14
Best service
Renasa might be a lesser-known insurance company but they sure do meet expectations. What I love about Renasa is that you still work with a specific person. I love the personal touch. I recently worked with Beverly Havenga during a claim I had to submit, what a wonderful experience, always keeping me informed. She is a true warrior in the industry.
Helpful (0)
|Replies (0)SS
Stefanus S
1 reviews | Active since Jan 2020
17 Mar 2026, 07:14
Best service
Renasa might be a lesser-known insurance company but they sure do meet expectations. What I love about Renasa is that you still work with a specific person. I love the personal touch. I recently worked with Beverly Havenga during a claim I had to submit, what a wonderful experience, always keeping me informed. She is a true warrior in the industry.
0
Replies (0)AB
Arvind B
1 reviews | Active since Jan 2020
4 Mar 2026, 08:27
Renasa's Zameer Ahmed
I just wanted to reach out and say a huge thank you to Zameer Ahmed. You made a potentially confusing process feel seamless and stress-free. I really appreciate your patience and expertise—it’s rare to get such proactive service these days!
Helpful (0)
|Replies (0)AB
Arvind B
1 reviews | Active since Jan 2020
4 Mar 2026, 08:27
Renasa's Zameer Ahmed
I just wanted to reach out and say a huge thank you to Zameer Ahmed. You made a potentially confusing process feel seamless and stress-free. I really appreciate your patience and expertise—it’s rare to get such proactive service these days!
0
Replies (0)JG
Janice G
1 reviews | Active since Jan 2020
1 Mar 2026, 06:33
Yugeshni Reddy Service Excellence
Yugeshni Reddy consistently demonstrates a high standard of service excellence through professionalism, reliability, and a strong commitment to claim resolutions. Her approach is grounded in clear communication and a genuine willingness to assist. She handles enquiries with confidence and accuracy. Challenges are approached with a solution‑focused mindset, and issues are resolved promptly without compromising quality. Her ability to remain calm under pressure and maintain a positive attitude contributes significantly to a smooth and efficient service environment. Overall, Yugeshni exemplifies what excellent service should look like and strengths the reputation of the organization. Yugeshni is a valuable asset and a strong role model for service excellence.
Helpful (0)
|Replies (0)JG
Janice G
1 reviews | Active since Jan 2020
1 Mar 2026, 06:33
Yugeshni Reddy Service Excellence
Yugeshni Reddy consistently demonstrates a high standard of service excellence through professionalism, reliability, and a strong commitment to claim resolutions. Her approach is grounded in clear communication and a genuine willingness to assist. She handles enquiries with confidence and accuracy. Challenges are approached with a solution‑focused mindset, and issues are resolved promptly without compromising quality. Her ability to remain calm under pressure and maintain a positive attitude contributes significantly to a smooth and efficient service environment. Overall, Yugeshni exemplifies what excellent service should look like and strengths the reputation of the organization. Yugeshni is a valuable asset and a strong role model for service excellence.
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Replies (0)LM
Lindi M
1 reviews | Active since Jan 2020
26 Feb 2026, 06:17
RENASA DURBAN OFFICE : YUGESHNI REDDY
Thank you to Yugeshni Reddy at Renasa Durban Branch. We appreciate all your support and commend you on your commitment to your clients. It is a pleasure to deal with you, always friendly, dedicated and very professional. You are a gem!!
Helpful (0)
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Lindi M
1 reviews | Active since Jan 2020
26 Feb 2026, 06:17
RENASA DURBAN OFFICE : YUGESHNI REDDY
Thank you to Yugeshni Reddy at Renasa Durban Branch. We appreciate all your support and commend you on your commitment to your clients. It is a pleasure to deal with you, always friendly, dedicated and very professional. You are a gem!!
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Replies (0)VI
Veronique I
1 reviews | Active since Jan 2020
25 Feb 2026, 18:12
****med by Renasa Origin Finance
My vehicle was in a front smash accident It's been 3 months. Got the vehicle back today. It looks terrible. Spraypainting different colors Headlight different colours Been trying to get hold of the assessor for 3 months. He avoids me. I've not spoken to him he doesn't want to meet me. We made an appointment to meet at the Panelbeaters he didn't show up, made No excuse and now 2 weeks later he still missing Broker Elna Geldenhuys Origin Finance said in a Voicenote to me she is not happy with the work and she got hold of the assessor he went to check again he is also not happy. Panelbeaters said Renasa cut the repairs cost from R 117 000 to R 50 000 and removed alot from their quote and their recommendations. Now assessor is hiding. Renasa Insurance why you not use proper assessor and why does my bakkie now look worst than before the accident? Broker said I need a different insurance as Renasa is doing backdoor work and their assessor is *****. Now broker say it's my problem Renasa ****** me.
Helpful (0)
|Replies (0)VI
Veronique I
1 reviews | Active since Jan 2020
25 Feb 2026, 18:12
****med by Renasa Origin Finance
My vehicle was in a front smash accident It's been 3 months. Got the vehicle back today. It looks terrible. Spraypainting different colors Headlight different colours Been trying to get hold of the assessor for 3 months. He avoids me. I've not spoken to him he doesn't want to meet me. We made an appointment to meet at the Panelbeaters he didn't show up, made No excuse and now 2 weeks later he still missing Broker Elna Geldenhuys Origin Finance said in a Voicenote to me she is not happy with the work and she got hold of the assessor he went to check again he is also not happy. Panelbeaters said Renasa cut the repairs cost from R 117 000 to R 50 000 and removed alot from their quote and their recommendations. Now assessor is hiding. Renasa Insurance why you not use proper assessor and why does my bakkie now look worst than before the accident? Broker said I need a different insurance as Renasa is doing backdoor work and their assessor is *****. Now broker say it's my problem Renasa ****** me.
0
Replies (0)RR
Ritesh R
1 reviews | Active since Jan 2020
25 Feb 2026, 08:24
Quality of my Broker Consultant
I just had a broker Consultant visit from Zameer yesterday Who i was unable to meet in 2025 due to medical issues and so it was good to interact with him again. Not only do i value his professionalism and eagerness to help but also his product/industry knowledge is exceptional. Very humble individual. He is an asset to Renasa.
Helpful (0)
|Replies (0)RR
Ritesh R
1 reviews | Active since Jan 2020
25 Feb 2026, 08:24
Quality of my Broker Consultant
I just had a broker Consultant visit from Zameer yesterday Who i was unable to meet in 2025 due to medical issues and so it was good to interact with him again. Not only do i value his professionalism and eagerness to help but also his product/industry knowledge is exceptional. Very humble individual. He is an asset to Renasa.
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Replies (0)LM