Active since May 2016
17
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17 reviews2 months ago
Wrongful Disclosure of Personal Information
Dear First National Bank, I am writing to formally raise a serious complaint regarding the ******** sharing of my personal information with a third party in relation to a debt that does not belong to me. My cellphone number and email address were provided to debt collectors for a person I am not. As a result, I have been subjected to ongoing and repeated contact, causing significant stress, inconvenience, and reputational harm. This situation has disrupted my daily life and has amounted to harassment. I require a clear and detailed explanation of: How my personal information was obtained and linked to this account. On what basis my information was shared with a third party. What internal controls failed to prevent this breach. What corrective steps FNB has taken to remedy the damage caused. The sharing of incorrect personal data is not a minor administrative error. It is a serious matter that may constitute a breach of data protection obligations. The consequences of selling or distributing inaccurate personal information can be damaging, both financially and personally. What concerns me most is that FNB now appears to be distancing itself from responsibility, as though this matter is insignificant. It is unacceptable for a financial institution to simply “walk away” from the consequences of its actions while I continue to endure the impact. I expect immediate corrective action, written confirmation that my details have been permanently removed from the relevant account, and assurance that no further third-party communication will take place. Should this matter not be resolved urgently, I will consider escalating it further. Serious Data Privacy Breach and Ongoing Harassment ******** Sharing of My Personal Information FNB Shared Incorrect Personal Data with Debt Collectors Data Protection Failure and Customer Neglect Wrongful Disclosure of Personal Information Harassment Caused by FNB’s Data Error Failure to Protect Customer Information Data Breach, Harassment, and No Accountability Irresponsible Handling of Personal Information Customer Data Mishandled and Ignored I expect your prompt response. Sincerely, Nico Fourie
106 replies
2 months ago
Lenovo worst customer service
Lenovo worst customer service unsatisfied will never buy again. At this point I am thoroughly disgusted with Lenovo's customer sales/support service. Anyone thinking of buying a Lenovo laptop – please reconsider.
56 replies
3 months ago
POPIA Breach – FNB Supplying Incorrect Personal Information Resulting in Ongoing Harassment
I am lodging this complaint due to a serious breach of the Protection of Personal Information Act (POPIA) arising from incorrect personal data supp**** by FNB to its appointed attorneys, GL Attorneys. I am not the debtor, I do not hold the referenced FNB Cheque Account, and I do not owe FNB any money. Despite this, I am being repeatedly and ********ly contacted on my personal cellphone number regarding another individual’s outstanding FNB account. I contacted GL Attorneys directly to notify them that they have the incorrect person and contact details. I was advised that the information was supp**** by FNB and is deemed “correct.” This is demonstrably false. I explicitly requested that: My number be removed from their records immediately The cellphone number be verified via RICA, which will clearly confirm that this number is registered to me, not to the alleged debtor Despite this, the harassment continues on a daily basis. Below is an example of the SMS I continue to receive: “Urgent: No response has been received on your FNB Cheque account. Payment or a formal arrangement is required effective Jan 2026. Set up an arrangement or pay via our chatbot: https://gla.swordfish.co.za/archi/ or contact GL Attorneys 011 919 8014. Ref: GLCH4001. Further action may apply. GL Attorneys”
112 replies
5 months ago
FNB and Ithuba *****ulent
Dear FNB and Ithuba, I am writing to express my serious concern regarding the non-payment of my verified Lotto, Plus 1, and Plus 2 winnings from the draw on Wednesday the 12th. Despite the fact that tomorrow is already the next Lotto draw, these winnings have still not been credited to my account. This delay is unacceptable and raises serious questions about the integrity and reliability of your systems. Withholding winnings—whether intentional or due to negligence—creates the impression that the public is being misled or taken advantage of. This directly undermines public trust in both FNB and Ithuba. I hereby request immediate clarification and resolution. If this matter is not attended to urgently, I will escalate it further. This includes pursuing a complete audit of my Lotto play history from day one, as well as raising public awareness and lodging formal complaints with the relevant regulatory bodies. Please treat this matter with the seriousness it deserves.
53 replies
5 months ago
FNB and Ithuba *****ulent
Dear FNB and Ithuba, I am writing to express my serious concern regarding the non-payment of my verified Lotto, Plus 1, and Plus 2 winnings from the draw on Wednesday the 12th. Despite the fact that tomorrow is already the next Lotto draw, these winnings have still not been credited to my account. This delay is unacceptable and raises serious questions about the integrity and reliability of your systems. Withholding winnings—whether intentional or due to negligence—creates the impression that the public is being misled or taken advantage of. This directly undermines public trust in both FNB and Ithuba. I hereby request immediate clarification and resolution. If this matter is not attended to urgently, I will escalate it further. This includes pursuing a complete audit of my Lotto play history from day one, as well as raising public awareness and lodging formal complaints with the relevant regulatory bodies. Please treat this matter with the seriousness it deserves.
0 replies
6 months ago
no integrity left in their games
I have already lodged complaints directly with Ithuba, but it feels like consumers are being brushed off. For example, yesterday’s PowerBall results were nowhere to be found on the official Ithuba website. That alone raises serious concerns. I strongly believe there’s something suspicious going on — especially since many poor South Africans rely on the “luck of the draw,” yet lately it seems like it’s just the luck of no win for them. I play PowerBall regularly — around 4,000 boards per draw — not because I’m desperate to win, but because I’ve always believed that part of the proceeds help poor communities. If I ever did win, a large portion would go to those in need. But after what I’ve seen recently, including what’s circulating on social media about Ithuba, I no longer feel confident that integrity remains in their system. The Lottery keeps repeating the phrase “Ensure integrity,” but there is no integrity left in their games. They also keep insisting that “no human interferes with the system,” but I find that very hard to believe. If Ithuba truly values integrity, they should bring back the old draw machines. This digital lottery setup feels like a way to control the outcomes — rolling over jackpots repeatedly until enough revenue is made before finally declaring a winner. And even then, one must question whether there’s a real person winning those jackpots, as opposed to only small payouts being distributed. Recently, the drawn numbers between PowerBall and PowerBall Plus have looked almost identical. That’s one of the reasons I stopped playing PowerBall — the patterns are too similar to dismiss as coincidence. At this point, it feels like people have a better chance of winning by not playing at all. Given the reported ticket sales, it’s hard to understand how there can be so many rol*****s and so few major payouts. Even the lottery machines at retailers are outdated and slow. Whether you’re buying tickets or checking winnings, it takes forever for machines to process or print. They seem to be running on technology as old as Windows 95. Many retailers’ terminals are offline more often than online — yet Ithuba still expects consumers to be patient with this unreliable system. Not everyone plays through banking apps either. On one occasion, I waited three days for FNB to notify me of my winnings, only for them to blame the delay on Ithuba’s system. So, what is really happening behind the scenes? I no longer believe South Africa’s Lottery is a game of chance. Too many questionable issues keep surfacing, and it’s becoming clear that the public’s trust is being exploited. Below is a copy of the letter I sent to Ithuba: Date: 27 September 2025 To: The Management, Ithuba National Lottery Head Office Subject: Formal Complaint – Refusal to Scan Valid PowerBall Tickets / Breach of Consumer Rights Dear Sir/Madam, I am lodging a formal complaint regarding the unacceptable treatment I received when attempting to validate and claim my PowerBall tickets. On several occasions, at Pick n Pay, Checkers, and Spar, I presented a stack of valid tickets for scanning. Each store refused to process them, claiming the machines were “too slow” and that scanning all my tickets would “take too much time.” I was effectively denied my right to validate my winnings. This behavior is unprofessional and constitutes a breach of duty by Ithuba and its retail partners. Retailers who operate as National Lottery vendors are legally obligated to provide the full lottery service, including validation of all tickets — not selectively or at their convenience. Key Points: I have valid winnings that I was prevented from claiming. This amounts to a violation of my consumer rights under the Consumer Protection Act, which guarantees fair access to paid services. The excuse that “machines are too slow” is unacceptable. If Ithuba’s systems cannot handle high volumes, that’s a systemic failure that must be fixed immediately. I therefore request that Ithuba: Investigate this matter urgently and hold all non-compliant retailers accountable. Enforce compliance requiring all valid tickets to be scanned without exception. Implement an alternative process for high-volume players (e.g., bulk-scan service, dedicated counter, or central verification system). Confirm how I can have my tickets scanned and winnings processed without further obstruction. If this is not resolved promptly, I will escalate my complaint to the National Consumer Commission (NCC) and other oversight bodies, as this denial of service violates my consumer rights. I trust Ithuba will address this issue seriously and provide a written response within seven business days outlining corrective action.
53 replies
7 months ago
Refusal to Scan Valid PowerBall Tickets – Breach of Consumer Rights
To: The Management Ithuba National Lottery Head Office Subject: Formal Complaint: Refusal to Scan Valid PowerBall Tickets – Breach of Consumer Rights Dear Sir/Madam, I am lodging a serious complaint regarding the unacceptable treatment I have received when attempting to validate and claim my PowerBall tickets. On multiple occasions, at Pick n Pay, Checkers, and Spar, I presented a stack of valid PowerBall tickets for scanning. Each store refused to process my tickets, stating that the lottery machines are “too slow” and that scanning all of my tickets would “take too much of their time.” I was therefore denied my right to validate my winnings. This conduct is not only unprofessional but also constitutes a breach of duty by Ithuba and its appointed retailers. Retailers who choose to participate as National Lottery vendors are legally bound to provide the full lottery service, which includes validating all tickets — not selectively or at their own convenience. I would like to highlight the following: I have valid winnings across my tickets, and I was effectively prevented from claiming my rightful prizes. This refusal amounts to a violation of my consumer rights under the Consumer Protection Act, which guarantees fair access to services paid for. The excuse of “machines being too slow” is unacceptable. If Ithuba’s systems cannot cope with volume, this is a systemic failure that must be urgently addressed. I therefore demand that Ithuba: Investigate this matter immediately and hold all non-compliant retailers accountable. Enforce strict compliance with the requirement to scan all valid tickets without exception. Provide an alternative and efficient solution for customers with multiple tickets, such as a bulk-scan service, a dedicated counter, or a central verification process. Confirm how I can now have my current tickets scanned and winnings processed without further obstruction. If this issue is not rectified promptly, I will have no choice but to escalate my complaint to the National Consumer Commission (NCC) and other relevant regulatory bodies, as this denial of service infringes on my consumer rights. I trust Ithuba will treat this matter with the seriousness it deserves. Please provide a written response within 7 business days, outlining the corrective measures that will be taken. Yours faithfully,
53 replies
8 months ago
This is absolutely unacceptable for a paid grocery delivery service
Dear Checkers Sixty60, I am extremely disappointed with the service and product I received from you. I placed an order for ice cream on Sunday and received it the same day. When I opened it later, I was shocked at the state it was in — completely spoiled, icy, and clearly thawed and refrozen. This is absolutely unacceptable for a paid grocery delivery service, especially one that is supposed to handle perishable products with care. It is disgraceful that Checkers Sixty60 would deliver such a product to a paying customer. I feel like customers are being used to dispose of faulty or poorly stored products. I expect a full refund for this item and an explanation of how this happened. If this is how you handle cold products, I will have no choice but to reconsider using your service and will share my experience so others are aware. Order details: • Product: Cadbury Dairy Milk Caramello Ice Cream Tub 480ml Qty: 1/1 R119.99 • Order placed & delivered: Sunday Order No. 163561228 • 9 Aug, 5:29 PM
0 replies
21 months ago
order with a lot of excuses and delays and technical issues
I pre-order my Samsung ultra-watch directly from Samsung on the 24/07/2024. takealot did start shipping the watches out on the 7/08/2024 my order did stand still no updates it just say delivery date 30/08/2024 this is now the 3rd time I order directly from Samsung and this is happening every time I placed an order with a lot of excuses and delays and technical issues I believe you owe me my refund as well as interest on the amount I paid from the 24/07/2024 Funny enough you guys did not have any delays or issues or technical issues with Takealot and they did start shipping out on the 07/08/2024 So I don’t know why I am still supporting Samsung if the is an ongoing issue every year on new products that’s on pre-order
159 replies
21 months ago
Trojan Treadmil TR700
Do NOT by any TROJAN gym equipment from Game or Makro before you tested all the apps on the equipment. Testing the unit in store to see if you can login to Spotify, Netflix and that the Google Chrome is the latest version. I bought the TROJAN TR700 Treadmill from Game in George on 09/07/24. Game sales person told all apps work as on adverti*****t. I took delivery my self setting it up. Login to Spotify that works fine. Login to Netflix it says I needed to update the app on the unit. There's no settings or a function to do that. I contacted TROJAN directly and telling them the issue I have with the unit. They was quick to respond to my email but trying to sort out the problem was a bit of a problem. Remember I only have 7 days to return the item back to Game store. So I was cool and calm with them. As my 7 days is running out they keep on asking me for an extended day so I say it's OK. Next day same story asking for another extended day. In the meantime I was thinking about my 7 day period for return if not sorted out. So on day 7 I whent back too Game to arrangement for pickup and refund. This morning they told me they can't pick it up today Game reschedule for the next day 18/07/24. Guys think twice before buy an expensive equipment from Game and stay away from any TROJAN equipment that have an android software build in. Test it first before making your payment. Game and Makro must find another Gym equipment supplier and get rid of Trojan Supplier. Trojan is giving Game a bad name and game is already not doing so well at the moment.
174 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
15 (88.23529411764706%)