LB
Laura B
Active since Nov 2010
30
Reviews
0
Industries
Reviews
30 reviews3 months ago
NO REFUND NO TRUST - STEER CLEAR OF DEALING WITH BSH
After 5 long months of multiple repairs to a faulty gas stove, they finally agreed it could not be fixed but here I sit after 2 weeks of it being collected with no refund and no-one willing to talk to me or assist me. Senior staff are always 'on the phone', 'at a conference' or 'in the bathroom' so no wonder nothing gets done at BSH.... and NEVER the promised callback. The next stop for me is Bosch in Germany as I can guarantee BSH that they will care that you are running their reputation into the ground
56 replies
7 months ago
Avoid Bosch if you value your sanity
The lack of care and attention that we are receiving as new owners of a faulty Bosch Gas Stove is astounding. We have been given a stove where after one week of full operation only two burners work and the oven and grill take in excess of 30 seconds each to light. Calls and emails to the service centre elicit only empty promises. I am the owner of several Bosch appliances and Bosch has been my brand of choice for many years for washers / dryers but I am regretting the decision to buy a Bosch stove every single day.
159 replies
20 months ago
Not a good start to a new relationship
As an old Quickbooks Pro 2008 customer who has had to migrate across to the online version due to a computer crash I had to wait a whole 7 days for an appointment with an onboarding consultant to migrate 16 years of data across - this morning the call did not happen and 4 hours later I get an unacceptable email with an excuse. Not good enough Quickbooks - you have a world class product, keen and competent sales people BUT a non existent technical support system. Shame on you
0 replies
23 months ago
Five Star for Communications - put please drop the SAPO
I purchased a table top grill online in early March and thought that it would arrive by courier but when the confirmation came through it said the SAPO would deliver and my heart sank as we all know how unreliable our post office is here. Despite my negativity about ever receiving the parcel, I soon started getting updates from TradeInn: when the parcel arrived in SA, when it cleared customs and they even sent me an email saying the parcel had arrived and was ready for collection 2 hours before my local post office contacted me, which was this week - so just short of 2 months to receive the parcel. I would give them 5 stars for their communication which was spot on, I only dropped a star because they should make it clear right up front that it is our post office handling the last part of the delivery, which if I had known I would never have made the purchase - but look how wrong I was and my table top grill is superb.
0 replies
24 months ago
The Makro Hello Peter Team get 5 stars from me...
On April 3rd I made a 1 star complaint (you can scroll down and read it if you want) as my levels of frustration were at their limit having tried all other means to get my issue resolved. The Makro Hello Peter Team called me the same day, arranged to have the appliance collected and on Tuesday this week I received my replacement appliance. I used it last night and FINALLY it cooks food like a dream.. Thank you to the Makro Hello Peter Team for being the only people to solve my issue and keep me as a customer.
53 replies
25 months ago
Always Great Customer Service
I am a habitual purchaser via Takealot and want to praise them for their customer services. From ordering and delivery to returns (when they are necessary) it's always hassle free. If there is an option of ever buying elsewhere I will always choose Takealot because of their customer service focus. They get it so right!
0 replies
25 months ago
Online Shopping such a pleasure with Spice Mecca
I have been purchasing online from Spice Mecca for over a year and I am, every time, amazed at how they make it so simple when other online sites make it so hard. From the login and layout, to the availability of products and ingenious selection of convenience foods right through to the fixed low delivery fee and prompt delivery.... brilliant! Well done to the web designer and the Spice Mecca folk, they make shopping online a pleasure
0 replies
25 months ago
Makro ignoring faulty appliance
A faulty appliance bought last year was firstly treated perfectly professionally, collected and returned to the manufacturer for assessment. It was subsequently returned to me with the note 'no fault', yet the fault DOES still remain. Attempts now to get Makro to respond are fruitless I cannot even get them to acknowledge an email. Be careful buying through Makro, the customer service department are not interested in your satisfaction only in closing the file
53 replies
37 months ago
A Gem in Hermanus Business Banking
<div>Here's a big oustandingly well done to the one person in Business Banking Hermanus who deserves to be rewarded and recognised because SHE is what customer service is all about. In the short time that I have had contact with her, she has provided more service, more communication and more results that in the previous 10 years of hapless, couldn't careless, soul destroying lack of care. Her name is Megan Hendricks and Standard Bank could learn a lesson or two from this exemplary employee. Long may she look after my small business... Megan, From the bottom of my heart for all you have done...Thank You.</div>
53 replies
39 months ago
Account suspended and no notice given - disgusting customer service
Today Nedbank suspended my account of longstanding because of FICA but did not contact me by SMS, email or phone to tell me it was going to happen.. I now have to visit the branch yet I run my own business 6 days a week open to the public..... Absolutely atrocious customer service
0 replies
Review Distribution
5 Star
14 (46.666666666666664%)
4 Star
1 (3.3333333333333335%)
3 Star
0 (0%)
2 Star
1 (3.3333333333333335%)
1 Star
14 (46.666666666666664%)