Q
Quickbooks
Unclaimed Business
Q
AI Review Summary
Based on recent customer reviews, QuickBooks Online faces severe criticism from South African users. Persistent platform slowness, frequent outages, and unreliable bank account linking, particularly with local banks like ABSA and Captec, dominate complaints. Customer support is widely described as unresponsive, scripted, and unable to resolve issues in a timely manner, with some problems dragging on for months. Critical accounting functions such as VAT handling, recurring invoices, and data exports are reported as broken or incomplete. One positive reviewer praised multi-device accessibility and bank integration, though this contrasts sharply with the majority experience.
Performance(last 12 months):
TrustIndex
0
Ranking
#6
in Software & Apps
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Quickbooks
Based on recent customer reviews, QuickBooks Online faces severe criticism from South African users. Persistent platform slowness, frequent outages, and unreliable bank account linking, particularly with local banks like ABSA and Captec, dominate complaints. Customer support is widely described as unresponsive, scripted, and unable to resolve issues in a timely manner, with some problems dragging on for months. Critical accounting functions such as VAT handling, recurring invoices, and data exports are reported as broken or incomplete. One positive reviewer praised multi-device accessibility and bank integration, though this contrasts sharply with the majority experience.
Quickbooks has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Quickbooks across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSE
PM
Papi M
1 reviews | Active since Jan 2020
27 Jan 2025, 09:56
6-digits code sucks
Support site or link not helpful. The application kept on asking for 6 - digits code which was never send to me. I lost business because i couldn't send a quotation on time. I called the sales number asking them to direct me to support department but the indian dude was very rude and ended up hanging the call. As we speak i cannot access the application.
Helpful (0)
|Replies (0)PM
Papi M
1 reviews | Active since Jan 2020
27 Jan 2025, 09:56
6-digits code sucks
Support site or link not helpful. The application kept on asking for 6 - digits code which was never send to me. I lost business because i couldn't send a quotation on time. I called the sales number asking them to direct me to support department but the indian dude was very rude and ended up hanging the call. As we speak i cannot access the application.
0
Replies (0)NE
Nick E
1 reviews | Active since Jan 2020
10 Dec 2024, 11:18
Steer Clear of Quickbooks - Zero Backup or Support in 2024.
My advice is do not touch Quickbooks! I have had various desktop versions for 23 years. The program has always been horrible to set up with dreadful fiddly templates and a default font for every section of the page and there are many. Now that support for the desktop version has been discontinued my original validation code and customer number no longer work after a fresh install on a new PC. I cannot get a new validation code and the Indian call centre is totally useless in this regard ("we only deal with the online version"). Why would you want all your data online? The UK phone numbers didn't work for an entire day that I tried to call. So the net result is I cannot open the program, I have no access to any of my clients , invoicing or other data. I would never touch Quickbooks Online even if it was free, which it isn't. There simply have to be better solutions out there. Use Quickbooks at your peril.
Helpful (0)
|Replies (0)NE
Nick E
1 reviews | Active since Jan 2020
10 Dec 2024, 11:18
Steer Clear of Quickbooks - Zero Backup or Support in 2024.
My advice is do not touch Quickbooks! I have had various desktop versions for 23 years. The program has always been horrible to set up with dreadful fiddly templates and a default font for every section of the page and there are many. Now that support for the desktop version has been discontinued my original validation code and customer number no longer work after a fresh install on a new PC. I cannot get a new validation code and the Indian call centre is totally useless in this regard ("we only deal with the online version"). Why would you want all your data online? The UK phone numbers didn't work for an entire day that I tried to call. So the net result is I cannot open the program, I have no access to any of my clients , invoicing or other data. I would never touch Quickbooks Online even if it was free, which it isn't. There simply have to be better solutions out there. Use Quickbooks at your peril.
0
Replies (0)LB
Laura B
1 reviews | Active since Jan 2020
9 Aug 2024, 10:50
Not a good start to a new relationship
As an old Quickbooks Pro 2008 customer who has had to migrate across to the online version due to a computer crash I had to wait a whole 7 days for an appointment with an onboarding consultant to migrate 16 years of data across - this morning the call did not happen and 4 hours later I get an unacceptable email with an excuse. Not good enough Quickbooks - you have a world class product, keen and competent sales people BUT a non existent technical support system. Shame on you
Helpful (0)
|Replies (0)LB
Laura B
1 reviews | Active since Jan 2020
9 Aug 2024, 10:50
Not a good start to a new relationship
As an old Quickbooks Pro 2008 customer who has had to migrate across to the online version due to a computer crash I had to wait a whole 7 days for an appointment with an onboarding consultant to migrate 16 years of data across - this morning the call did not happen and 4 hours later I get an unacceptable email with an excuse. Not good enough Quickbooks - you have a world class product, keen and competent sales people BUT a non existent technical support system. Shame on you
0
Replies (0)LM
Livhu M
1 reviews | Active since Jan 2020
10 Jun 2024, 22:27
Over promise, under deliver
I purchased 10 licenses from quickbooks despite having onboarded only one client cause I told them my clients prefer SAGE, before the first payment went off they pretended to be very supportive, however now the people who were busy claiming that they manage my account and I can send them an email anytime when I require assistance don’t even respond to those emails. Nell Rian Batulan Is one of them, a whole service delivery manager who doesn’t know anything about client centricity! To say I’m disappointed is an understatement!
Helpful (0)
|Replies (0)LM
Livhu M
1 reviews | Active since Jan 2020
10 Jun 2024, 22:27
Over promise, under deliver
I purchased 10 licenses from quickbooks despite having onboarded only one client cause I told them my clients prefer SAGE, before the first payment went off they pretended to be very supportive, however now the people who were busy claiming that they manage my account and I can send them an email anytime when I require assistance don’t even respond to those emails. Nell Rian Batulan Is one of them, a whole service delivery manager who doesn’t know anything about client centricity! To say I’m disappointed is an understatement!
0
Replies (0)SJ
Stuart J
1 reviews | Active since Jan 2020
14 Feb 2024, 10:28
A Cautionary Tale: The Pitfalls of Switching to QuickBooks Online from Sage Accounting
After years of loyalty to Sage Accounting, the need for a more integrative ERP solution led me to make the switch to QuickBooks Online (QBO). My expectation was a seamless transition with enhanced functionality. Unfortunately, the reality has been starkly different, presenting numerous challenges that have compromised the financial security and operational efficiency of my company. Major Security Flaws and Functionality Limitations QBO allows users to delete and edit invoices without a trace. This glaring oversight opens the door to potential financial discrepancies and theft, particularly in businesses where staff are responsible for drafting quotes and invoices. Inadequate Supplier Invoice Management The system's approach to managing supplier invoices is fundamentally flawed. QBO suggests using the supplier's invoice number as a unique identifier, overlooking the possibility of duplicate numbers across different suppliers. This lack of unique identification could easily lead to accounting errors and inventory management nightmares. Inventory Mismanagement Perhaps one of the most critical flaws is QBO's inability to accurately track inventory levels. The platform permits the sale of stock that does not exist, plunging inventory into the negatives without proper checks. This flaw necessitates cumbersome manual inventory checks, a near-impossible task for businesses with separate administrative and warehouse operations. Lack of Essential Features QBO's shortcomings extend to its basic functionalities. There's no provision for customers to sign delivery notes upon receiving goods, an essential feature for establishing ownership and accountability. Moreover, integrating purchase orders into invoices is not standard practice, requiring convoluted workarounds that further complicate the accounting process. Subpar Customer Support Attempting to navigate these issues with QBO's customer support has been an exercise in futility. Initial contact typically involves a 20-minute wait, followed by scripted responses that fail to address the core issues. Suggestions to patch these gaping holes with external apps are frequent, yet guidance on which app to choose is conspicuously absent. Conclusion In conclusion, my experience with QuickBooks Online has been deeply disappointing. Its basic functionality and flawed features pose significant risks to financial security and operational efficiency. For those considering leaving Sage in search of a solution that offers better integration with ERP systems, I would advise against moving to QuickBooks Online. Alternatives like Xero may offer the integrative capabilities you need without the myriad of issues I've encountered with QBO. Remember, the grass isn't always greener on the other side—especially not in the world of accounting software.
Helpful (0)
|Replies (0)SJ
Stuart J
1 reviews | Active since Jan 2020
14 Feb 2024, 10:28
A Cautionary Tale: The Pitfalls of Switching to QuickBooks Online from Sage Accounting
After years of loyalty to Sage Accounting, the need for a more integrative ERP solution led me to make the switch to QuickBooks Online (QBO). My expectation was a seamless transition with enhanced functionality. Unfortunately, the reality has been starkly different, presenting numerous challenges that have compromised the financial security and operational efficiency of my company. Major Security Flaws and Functionality Limitations QBO allows users to delete and edit invoices without a trace. This glaring oversight opens the door to potential financial discrepancies and theft, particularly in businesses where staff are responsible for drafting quotes and invoices. Inadequate Supplier Invoice Management The system's approach to managing supplier invoices is fundamentally flawed. QBO suggests using the supplier's invoice number as a unique identifier, overlooking the possibility of duplicate numbers across different suppliers. This lack of unique identification could easily lead to accounting errors and inventory management nightmares. Inventory Mismanagement Perhaps one of the most critical flaws is QBO's inability to accurately track inventory levels. The platform permits the sale of stock that does not exist, plunging inventory into the negatives without proper checks. This flaw necessitates cumbersome manual inventory checks, a near-impossible task for businesses with separate administrative and warehouse operations. Lack of Essential Features QBO's shortcomings extend to its basic functionalities. There's no provision for customers to sign delivery notes upon receiving goods, an essential feature for establishing ownership and accountability. Moreover, integrating purchase orders into invoices is not standard practice, requiring convoluted workarounds that further complicate the accounting process. Subpar Customer Support Attempting to navigate these issues with QBO's customer support has been an exercise in futility. Initial contact typically involves a 20-minute wait, followed by scripted responses that fail to address the core issues. Suggestions to patch these gaping holes with external apps are frequent, yet guidance on which app to choose is conspicuously absent. Conclusion In conclusion, my experience with QuickBooks Online has been deeply disappointing. Its basic functionality and flawed features pose significant risks to financial security and operational efficiency. For those considering leaving Sage in search of a solution that offers better integration with ERP systems, I would advise against moving to QuickBooks Online. Alternatives like Xero may offer the integrative capabilities you need without the myriad of issues I've encountered with QBO. Remember, the grass isn't always greener on the other side—especially not in the world of accounting software.
0
Replies (0)GC
Gavin C
1 reviews | Active since Jan 2020
8 Jan 2024, 13:55
No support
what ever you do, do NOT use quickbooks, been a customer for 25 years with desktop and onlin, recently cancelled online due to lack of support and service. ?Now have a problem with my desktop version and just been told that there is no support of quickbooks in South Africa and only can be helped with interantional phone call to reactivate my software
Helpful (0)
|Replies (0)GC
Gavin C
1 reviews | Active since Jan 2020
8 Jan 2024, 13:55
No support
what ever you do, do NOT use quickbooks, been a customer for 25 years with desktop and onlin, recently cancelled online due to lack of support and service. ?Now have a problem with my desktop version and just been told that there is no support of quickbooks in South Africa and only can be helped with interantional phone call to reactivate my software
0
Replies (0)