LM
Livhu M
Active since Oct 2015
45
Reviews
0
Industries
Reviews
45 reviews3 months ago
Poor Service and Lack of Support from FNB Law on Call
The level of service from FNB has really deteriorated and it is honestly appalling. I submitted a request to Law on Call to have the attorneys assigned to my matter reassessed, and even after lodging an internal complaint, I have still not received any assistance. Instead, my request was rejected with the explanation that there was no service failure, which I simply do not understand. My matter is now completely stuck, with no accountability between Loveness and Nandy, and despite being told that the manager, Busisiwe Masupa, would contact me, that has not happened. Yesterday I spoke to someone from the complaints department and explained everything in detail. I was assured that the issue would be resolved, yet here I am with no feedback, no progress, and no support. At this point it feels like FNB is not acting in the best interests of the client at all
56 replies
3 months ago
Bond app**** regraded
Dear Standard Bank Home Loans Team, I am writing to raise a serious concern regarding my home loan application. I chose to proceed with Standard Bank specifically because you offered me the most competitive interest rate compared to other banks; however, my home loan was subsequently reassessed and the interest rate changed without my knowledge, consent, or any clear and valid explanation. Nothing has changed on my side that would reasonably justify such a reassessment, which makes this experience extremely concerning. A home loan is a long-term commitment of up to 20 years, and unexplained changes of this nature raise serious questions about transparency and trust. I therefore request a clear explanation for why my loan was reassessed, the factors that led to the revised interest rate, and how such reassessments are meant to be communicated to clients. I would appreciate urgent clarity so I can make an informed decision on how to proceed.
112 replies
4 months ago
Rejected cover due to unfair **************
I am not happy with what I believe to be unfair ************** based on my mental health. I was applying for critical illness cover, not disability cover. Despite this, my application was declined due to my mental health. I was asked detailed questions about my mental health, and no clear explanation was given as to why this information was relevant to critical illness cover. I believe I was treated unfairly and differently because of my mental health, which is concerning and unacceptable.I was assisted by Limpho Moilwa on the phone yet when I lodge a complaint with them 10 days ago they told me that they can’t find my profile with my ID number or cellphone number and that the sales team will reach out to me. I have not had any feedback!
112 replies
11 months ago
Urgent Request for Reversal of Penalty Fees and Account Assistance
I am writing to formally raise a complaint regarding penalty fees of R85 and R95 that were charged to my account. These charges were app**** due to a failed payment, which I believe occurred through no fault of my own. On the day the payment was due, I attempted multiple times to make the payment via your website and app, but both platforms consistently gave me an error message throughout the day. Despite these technical issues, I still reached out to your support team for assistance. Unfortunately, the response I received from the consultant was unhelpful and did not resolve the matter. Given that the failed payment was caused by a system error on your side, I kindly request that the penalty fees be reversed so that I can settle the full outstanding amount and close the account. I would like to resolve this matter as soon as possible but cannot do so until the penalties are removed. I am extremely disappointed by the poor service I have received and hope that this issue can now be handled promptly and fairly.
53 replies
11 months ago
Urgent Billing Dispute
I am extremely disappointed with the service I am currently receiving. When I signed up, I was told I would be billed R171 per month, yet I have been charged different amounts every month without explanation. On 20 April, I received a WhatsApp message informing me that my account is suspended. I emailed the accounts department on 23 April to query why I am being charged for a service I have not used since March. The response I received on 30 April from Tamerlynn Schubert did not address my concern about the the suspension of my line and the way forward. Today, I received a call from a Vox agent threatening to hand over my account to debt collectors. I explained that I am willing to pay for the last month even though I did not use the service, but I should not be charged for May, especially since: • My line is suspended on 20 April, • I have not used the service since March, and • Vox charges clients in advance. The agent promised to consult her team leader and get back to me before the end of the day, but once again, I received no feedback I am requesting the following: 1. A detailed breakdown of all charges on my account. 2. A refund or credit for May, since I did not use the service.but because of the one month notice I can still pay for April. 3. Written confirmation that my account is cancelled. 4. Written confirmation that I will not be handed over to debt collectors. Please treat this as an urgent matter. If I do not receive a resolution within 7 working days, I will escalate this complaint to ICASA and the National consumer commission as this is daylight *******.
222 replies
14 months ago
Unprocessed Return and Courier *****
am writing again to complain about an unresolved return that started three months ago. It is the second time bringing the issue to to this platform yet still no sign of it being resolved.Despite providing all the necessary information including details of the individual who collected the parcel I have been informed that the item never reached your warehouse. I have also discovered that ***** was committed by the courier company responsible for collecting the parcel, and now I am expected to take the loss.This situation is unacceptable, and I believe the fault lies with your weak internal controls, not with me. I request that you resolve this matter within the next 7 days. If no satisfactory resolution is reached, I will have no alternative but to refer the matter to Consumer Affairs.
53 replies
15 months ago
Complaint Regarding Lack of Feedback on Return Request (Order #604278)
I am writing to express my frustration and dissatisfaction with the poor service I have experienced regarding a return I initiated in December 2024 for Order #604278. Despite following the necessary steps to lodge the return, I have not received any feedback or updates on the status of the process. This lack of communication is highly unprofessional and has caused significant inconvenience. I kindly request that you provide me with an update on the status of my return and ensure that the matter is resolved urgently. I also expect clear communication moving forward to avoid further delays. Should this matter remain unresolved within 7 days, I will have no option but to escalate my complaint to the appropriate consumer protection authorities. I trust you will treat this issue with the urgency it deserves.
0 replies
15 months ago
Urgent Complaint Regarding Delayed Refund
I am writing to express my dissatisfaction with the poor service I have received regarding a refund for an item I returned. On Black Friday 2024, I purchased two items from HomeChoice. I did not like one of the items, and I subsequently initiated a refund request. The item was collected from me at the beginning of December 2024, yet nearly two months later, the refund has not been processed. I first contacted Samantha on 12 December 2024 and provided the reference number 878589150. Despite this, I did not receive any feedback or resolution. I followed up again on 20 January 2025, speaking with Aphiwe, who provided the reference number 879856444, but I am still waiting for an update. I find this delay and lack of communication unacceptable. I was informed that the delay is due to the item not being at the warehouse, but this is not my responsibility, as the item was collected from me. I request that my refund be processed immediately and that I receive a confirmation of this within 48 hours. Failure to address this matter will leave me with no choice but to escalate my complaint to the Consumer Goods and Services Ombud (CGSO) or other relevant authorities.
53 replies
16 months ago
complaint: Hyperli’s Poor Service
I submitted a return request 11 days ago, but no one has responded to my email sent to support@hyperli.com. The product I purchased does not work, and now the return process is also proving to be a problem. The lack of communication and accountability from Hyperli is highly disappointing.
0 replies
21 months ago
Unresolved Refund Issues
I am writing to express my frustration and dissatisfaction with the service I have received from Payflex regarding refunds for purchases made on Takealot. I have been using the Payflex platform for my Takealot purchases, but recently, I noticed that refunds for returned items are not being processed back to my account. My Payflex account does not show any credit amounts, and my credit card statements only reflect the payments made, with no refunds. Despite contacting your support team and communicating with Tebogo and Dominique, I have not received any assistance or resolution to my issue. This lack of support is unacceptable and highly frustrating. I have already sent an email to Payflex support with attached screenshots of refund confirmations from Takealot and my credit card statements highlighting the transactions with Payflex. I am posting this complaint here in the hopes of getting a prompt resolution to this matter. I urge Payflex to investigate this issue urgently and process the due refunds to my account immediately.
56 replies
Review Distribution
5 Star
1 (2.2222222222222223%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.2222222222222223%)
1 Star
43 (95.55555555555556%)