NE
Nick E
Active since Aug 2009
14
Reviews
0
Industries
Reviews
14 reviews9 months ago
Terrible Matches
Lion matches have become unusable. Strike upon strike and they do not light. You will wear out the strike pad before the matches run out and some matches will break. Many years ago they had a strike pad on both sides of the box, now there's just one and it's useless. Luckily there's an alternative - Swedish manufactured Three Stars matches from PnP and Spar. They work a treat. In another review the company responded and said they would alert both their production and quality control teams but 20 months later nothing has changed. To be fair some Lion matches do eventually light but it just too frustrating using a product that doesn't work as intended.
0 replies
16 months ago
Steer Clear of Quickbooks - Zero Backup or Support in 2024.
My advice is do not touch Quickbooks! I have had various desktop versions for 23 years. The program has always been horrible to set up with dreadful fiddly templates and a default font for every section of the page and there are many. Now that support for the desktop version has been discontinued my original validation code and customer number no longer work after a fresh install on a new PC. I cannot get a new validation code and the Indian call centre is totally useless in this regard ("we only deal with the online version"). Why would you want all your data online? The UK phone numbers didn't work for an entire day that I tried to call. So the net result is I cannot open the program, I have no access to any of my clients , invoicing or other data. I would never touch Quickbooks Online even if it was free, which it isn't. There simply have to be better solutions out there. Use Quickbooks at your peril.
0 replies
20 months ago
Not Surprised Vodacom Have Such Terrible Reviews
I've been fighting with Vodacom who, out of the blue, phoned me months after I converted my cell phone account from a monthly contract to prepaid, saying I owe them R390.49 No statement, nothing. When I phoned them (and just trying to find a phone number is a mission) an automated answering service asks for your account number which I typed in on the phone and then it informs you this account does not exist - goodbye. ***? So I emailed them twice and they didn't respond. Next thing I have a collection agency on my back. They offered me a discount to settle. So I phoned them and said what's the discount? They said no, there's no discount. So I asked why they offered me a discount then? They said oh it would normally be 25% so I would owe them R292.50. So I said can I pay you that then? So they said well I can do that but then the R98 shortfall will reflect as outstanding and I would get hassled over that for the rest of time. ***? I ended up just paying the whole thing to be done with it and clear my credit record but I suspect that will be a mission as well.
106 replies
22 months ago
My Second Warning To Consumers
I regret the day I ever accepted the call from Finwell Legal Services. One has to wonder how they even get your information. They sweet talk you into a contract with all sorts of promises and get you to sign and agree to the contract online, so you do not get a chance to read through it and they do not ever send you a copy. Beware! There are hidden costs! Amounts get deducted from your bank account with no invoice or statement ever being sent. Despite subsequently canceling the agreement and withdrawing the Power of Attorney and canceling the debit order with explicit instructions not to withdraw any further money from your account they see fit to do just that. What an awful experience! I wouldn't recommend them to anybody. Deal with them at your peril. I would have had more satisfaction burning the R1,124 they took from me. The lesson learned is not to agree to debit orders for anything other than car repayments and insurance.
53 replies
22 months ago
Be Warned!
Finwell Legal Services will ***** your money! Do not sign a Power of Attorney as this gives them access to your bank account and do not sign a debit order because money will be taken off your account randomly with no invoices, no communication, and no phone call. They do not respond to emails, they do not return phone calls and they do not keep you informed about what they are doing, if anything. I am fed up and am taking the matter up with the Ombud for Financial Services Providers and lodging a complaint under the Consumer Protection Act. Don't believe what they tell you - my credit score has gone down since getting involved with them. 367 1-star reviews tell the real story, not the hundreds of 5-star ratings. which I don't believe. Their service is beyond bad and the cut-and-paste responses here mean nothing!
53 replies
36 months ago
Mweb don't honour their deals!
In February 2023 Mweb contacted me once again about changing my ADSL line to fibre. I was finally swayed by the offer of a 25% discount for the first six months so gave the go-ahead for the installation of the line with Openserve with a 50/25Mbps line. At the same time, I opted for the upgraded Zyxel EX3301 WiFi 6 router at a cost of R699 to be paid upfront. It had also been announced that Openserve would be increasing their line speeds at no extra cost from April 1, so the 50/25Mbps line would become a 75/50Mbps line. Two or three days later a courier arrived with the incorrect free Zyxel EMG 3525 Router. I phoned Mweb and said they had delivered the incorrect router and they said they would send a courier to fetch it. The courier then contacted me and asked if they could collect the next morning. I said yes and waited six hours for them and they never showed up. I then phoned the courier and said I would have to cancel the pick-up and reschedule as I now had to leave the house. I never heard from them again. Openserve contacted me for the installation and did that the following week. I phoned Mweb Sales again and said the fibre line is now in what's happening with the router? They said they would sort it out. I said how does this work? Are you going to send an invoice? They said no I must go and log in on their website and go to "Messages". I did this - nothing, checked again the next day - nothing. Checked again - nothing. I then left it for two or three days and on checking again I saw there was now a message regarding the router and a link to do the payment. However, it didn't suit me to do it then, and when I went back to do it the following day, the message was gone. I phoned Mweb Sales again and said what now? They said the deal was now cancelled. I said what do you mean cancelled? They said I hadn't paid for the router so they cancelled the deal. I explained that I had been looking out for this message and it hadn't appeared for days and then when it did appear it was gone a day later. They said the message is only up for seven days and then gets deleted. I said well no one told me that - how on earth is the customer supposed to know? They apologised and said they would speak to a manager and get back to me and they never did. They then cancelled the entire deal - no 25% discount, no upgraded router, no nothing. A number of weeks passed which brings us to the first week in May '23 and once again they phoned with this "you must upgrade to fibre because Telkom is discontinuing copper" story. I said they had made me an offer in February which they didn't honour. They once again apologised but said there was nothing they could do. Regarding the WiFi 6 router, they said I could just keep the free one but would have to pay R1,299 for that PLUS R150 for delivery for a total of R1,449. I said no - I'm not paying that for something they stuffed up. So now the fibre is up and running with the standard free router and a downgraded line speed of 40/40Mbps. It was NOT the deal they offered me and I am thoroughly pee'd off about it. So for the record - as of today May 9, 2023 Mweb have 8,830 reviews on Hello Peter of which 6,945 rate Mweb 1 star or a whopping 79% of customers are seriously unhappy with their service. That's rather telling. Only a miserable 4% (342 of the 8,830) thought they were worthy of 5 stars. Guess what? They simply don't care.
0 replies
42 months ago
Rewardsco Pass Themselves Off As "Verified Business - Vodacom Upgrades"
I was contacted by an agent from Rewardsco.com about upgrading my Vodacom contract which is due to expire just over a month ahead of the call. At no stage did he say he was from Rewardsco. What showed up on Truecaller was "Verified Business - Vodacom Upgrades". Thinking this was a Vodacom representative I listened to the special offer and decided to upgrade. When the email arrived with the new contract a week later I found that this was no deal at all. I could have obtained the same contract for R70 less per month through Vodacom directly or for the same money I got have had 160 minutes more per month. I think it's inexcusable that Rewardsco passes themselves off as Vodacom when they aren't and whether they are appointed as sales agents by Vodacom and other cell phone companies is beside the point - they are misrepresenting themselves. I have canceled this deal and now have the inconvenience of not being able to do an online upgrade for the rest of the month, by which time the original contract will expire. Just no.
660 replies
61 months ago
Rusting Dishwasher Racks
I have an LG Dishwasher Model Number D1452LF - it's six years old but about a year ago the racks started rusting - a common problem when you start researching the issue. I find this totally unacceptable as my previous Whirlpool dishwasher had no sign of rust on the racks even after 16 years of daily use. LG's service agent quoted me R4,300 for two replacement racks and another R300 odd for the two removable plate holders on the lower rack. This is insane. There's no guarantee that the new racks won't start rusting too. This experience will certainly influence my choice of appliances going forward. Do I replace the racks at that price? Hell no!
53 replies
68 months ago
Samsung do not honour their guarantee
Samsung don't honour their guarantees. They are a disgusting company to deal with. They make you jump through endless hoops and just give one excuse after the other. Unhelpful in the extreme, useless service agents, and when their products cease functioning, believe me, you are on your own. Steer clear of any Samsung kitchen appliance, they are junk. They don't get any better as time marches on either. As for the retail outlet that sold me the junk refrigerator, they said there is only so much they can do, before washing their hands of the whole affair. Well for one thing, they could stop selling and promoting Samsung's junk.
53 replies
68 months ago
No Response / Don't Take Calls
Any company that can't be bothered to answer the phone or respond to email doesn't deserve anyone's business. Stay away - that's my best advice. The other reviewers who gave one star did so because the service is beyond bad. You are better off spending more elsewhere, believe me.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
14 (100%)