Not a good start to a new relationship

As an old Quickbooks Pro 2008 customer who has had to migrate across to the online version due to a computer crash I had to wait a whole 7 days for an appointment with an onboarding consultant to migrate 16 years of data across - this morning the call did not happen and 4 hours later I get an unacceptable email with an excuse. Not good enough Quickbooks - you have a world class product, keen and competent sales people BUT a non existent technical support system. Shame on you