Over promise, under deliver

I purchased 10 licenses from quickbooks despite having onboarded only one client cause I told them my clients prefer SAGE, before the first payment went off they pretended to be very supportive, however now the people who were busy claiming that they manage my account and I can send them an email anytime when I require assistance don’t even respond to those emails. Nell Rian Batulan Is one of them, a whole service delivery manager who doesn’t know anything about client centricity! To say I’m disappointed is an understatement!