Siemens - rather not go there.

Judging by the number of complaints online and bad rating, I’m not going to waste time writing a long review here. I’ve already done that directly with Siemens.

Our R26,000 gas hob cracked after just three weeks. These hobs may look premium, but the build quality is shockingly poor. There are no rubber supports under the WUG, meaning even the slightest drop causes the glass to crack, a R10,000 repair just like that. Easy money for Siemens, apparently.

What’s especially baffling is that the grids do have rubber supports, yet the heaviest component doesn’t. How that design decision makes any sense is beyond me.

Trying to deal with Siemens customer service is like pulling teeth:

No warranty.

No explanation.

No accountability. Just “it is what it is.”

Siemens, not that it matters to you with your large client base, but this is worth saying. Years ago I received terrible service from LG, and to this day I own not a single LG product. During my recent renovation, I chose Siemens throughout the house, well over R100,000 worth of appliances. Sadly, I’m already starting to regret that decision.

This entire issue could have been avoided at minimal cost with proper design. Next step: sharing this experience across all social media platforms.

Cheers, trevor