Never purchase Bosch hand tools again

Good day I want to just relay the disgusting service I have received from Bosch tools in New Germany . I’ve been a Artisan for about 35 years and only use Bosch hand tools, but after the service lately I will not be using their tools anymore. I purchased a battery operated hand drill from Mica Estcourt November 2023. After about a week to two the chuck was loose and we could not drill accurately . I then asked my wife to take it back to Mica , their was a clueless guy that told her it still drills and that thier is nothing wrong , obviously been a woman he could con her. Sending the machine back to site 356 km away . Again I sent the machine back again the same guy said to her the machine is fine . Again back and forth with a machine that is faulty, Arriving back in Escourt I personally took the machine in and explained to the clueless guy and showed him what was wrong with the machine . Then he decided to send it to Bosch . I received a call a week later from a tech and I explained to him what the problem was , said he would get back to me but to no avail call was 9 Feb 2024 . I’ve been making calls non stop to Bosch but have been told waiting for spares then it’s different spares and never have I been called back as to how long , the lady I spoke to the last time she literally made me wait 28 min and to no avail . I called again and asked to speak to the branch manager again just kept me on the phone for 32 min these calls were from my cell . The service that Bosch has given is so poor I was forced to buy a substandard type that has served me well . It’s in the 3rd quarter of the year and still no response from Bosch or Mica So Bosch is basically saying to many customers Don’t buy our products their is no after sales . The staff have no respect cause it’s over a phone and not face to face , they don’t seem to understand the lose of time on a job due to there disgusting after sales and disrespectful staff and management . I will maybe be one unhappy customer but I will never support or purchase a Bosch product again