10% offered - to compensate for making me buy a dud set of air pods

Hi Bose

RSA can’t seem to assist me so I am reaching out to you as HQ.

I got a paid of your ear pods (the sounds is insane ! Definitely made me fall inlove with them) but I am concerned with the quality of your manufacturing.

These EarPods are my babies and I look after them better than I would look after my own children. They are only used at gym - never outdoors and I am gentle.

The rubber seems to just come apart … and when I mentioned it to your SA branch I truly believed they were a dud - there’s no way such a prestigious and great company could supply this level of disaster … or atleast that’s what I thought to myself. . .

I was told there’s nothing they can help me with other than a 10% discount …

So o spent a fortune on these - for them to fall apart and my compensation is 10% off a new pair.

Please help me understand if this is in fact correct? Should you not replace them ?