TL
Tylah L
Active since May 2021
8
Reviews
0
Industries
Reviews
8 reviews25 months ago
10% offered - to compensate for making me buy a dud set of air pods
Hi Bose RSA can’t seem to assist me so I am reaching out to you as HQ. I got a paid of your ear pods (the sounds is insane ! Definitely made me fall inlove with them) but I am concerned with the quality of your manufacturing. These EarPods are my babies and I look after them better than I would look after my own children. They are only used at gym - never outdoors and I am gentle. The rubber seems to just come apart … and when I mentioned it to your SA branch I truly believed they were a dud - there’s no way such a prestigious and great company could supply this level of disaster … or atleast that’s what I thought to myself. . . I was told there’s nothing they can help me with other than a 10% discount … So o spent a fortune on these - for them to fall apart and my compensation is 10% off a new pair. Please help me understand if this is in fact correct? Should you not replace them ?
0 replies
25 months ago
Agents dropping calls on clients and getting worked up unnecessarily
Eagle Mazda Good day I have been dealing with one of your agents to get my warranty extended. I was rushed into making a payment, signing documentation and applying for the application to avoid cut off. I did everything as required on my side and the agent did not clarify until a phone call now 27/03/2024 at 10:23 from 011 531 3035 that I need to wait a month in order to know if I am in fact covered or not. Should I have had this information, I could have approached a company that provides an immediate approval so that I do not have the negative effect of having a lapse in cover. I do hope that this does not impact me if the cover is rejected. I would like to request a copy of the phone call with this agent as she handles it disgustingly. Raising her voice at me, getting worked up and demanding that she has been forthcoming with the information. The more I requested that she speak to me decently as her client and calm down, the more disrespectful she became. She ended the call with dropping the call on me as I was saying goodbye and wishing her a good day. Highly unimpressed with this level of service.
0 replies
25 months ago
Dropping calls on clients and shouting at them unnecessarily
Good day I have been dealing with one of your agents to get my warranty extended. I was rushed into making a payment, signing documentation and applying for the application to avoid cut off. I did everything as required on my side and the agent did not clarify until a phone call now 27/03/2024 at 10:23 from 011 531 3035 that I need to wait a month in order to know if I am in fact covered or not. Should I have had this information, I could have approached a company that provides an immediate approval so that I do not have the negative effect of having a lapse in cover. I do hope that this does not impact me if the cover is rejected. I would like to request a copy of the phone call with this agent as she handles it disgustingly. Raising her voice at me, getting worked up and demanding that she has been forthcoming with the information. The more I requested that she speak to me decently as her client and calm down, the more disrespectful she became. She ended the call with dropping the call on me as I was saying goodbye and wishing her a good day. Highly unimpressed with this level of service.
0 replies
27 months ago
Definitely NOT a compliment.
Dear Dealership Manager, complaints department or compliance department I hope this message finds you well. I am writing to express my profound dissatisfaction with the service experience I recently encountered at Mazda Midrand. Upon dropping off my car for its scheduled service, I was disheartened to note the absence of an inspection interview. Furthermore, I was not inquired about any specific concerns or issues that might require attention. The agent assured me that the service would be completed by 12:30. Subsequently based on this, I had arranged my entire day around this. However, as the appointed time passed without any communication, I attempted to contact the dealership multiple times using the provided call line options. Regrettably, none of my calls were answered. Seeking resolution, I contacted Mazda South Africa's customer care department, only to discover they faced similar challenges in reaching the dealership. After a considerable delay, an acquaintance of theirs was able to facilitate communication, indicating that my car was ready for collection. Upon arrival, I addressed the issue of the unprofessional laughter during our conversation. The response provided about my car's status was baffling, citing external challenges such as water and electricity issues. Despite this, no effort was made to inform me of the situation. To my surprise, upon reaching the dealership at 1:20pm, I learned that my car was not ready as initially communicated. The actual completion time was significantly later, causing inconvenience and frustration. I only received my car at 1:50pm. (An hour and 20 min later than originally communicated). Given the unsatisfactory service experience and the apparent lack of communication, I regret to inform you that I will no longer consider Mazda Midrand for any future services or potential vehicle upgrades. This incident has left me with a lasting impression of subpar service, tarnishing my perception of an otherwise reputable brand. I trust that you will investigate and address these concerns to ensure a more positive experience for future customers.
0 replies
27 months ago
DO NOT EVER USE LEROY MERLIN - WORST SERVICE I HAVE EVER EXPERIENCED.
Sibusiso - The Manager at Leroy Merlin Fourways allows business to be conducted as follows: I am lost for words. I was forced pay before I left the store in Dec 2023 to “ensure” that I get the stock from the warehouse. Then Leroy Merlin sells the “ensured” stock to others and they cannot commit to my order. Then you ask for Proof of account for a refund which I send. Then you ask for an updated proof of account (with much delay in the spirit of your terrible work ethic), which I send. Then I follow up again because it has been a month and you have not refunded me. Then you ask for the updated proof of account again …. After I inform you that I sent you already over a week ago … you supposedly will make payment and "follow up". I have still not received anything. This is pathetic and completely *********. You were supposed to make the payment in 3-5 working days. How in the world are you okay with conducting business like this. It's disgusting. I will never support this company ever again, and I will ensure that all the business I am associated to do not use you either... merely to protect themselves from terrible services and having money practically ****** from them. Because honestly, I don't know if I will ever be refunded.
58 replies
38 months ago
Squeezing breaks after a service when I specifically requested that it be fixed. Replaced the break pads on suggestion and they’re still squeezing. Got my car back dirty after the service. Had jokes made about my driving… and was told I’d be contacted abo
Hi, I had my car serviced at Mazda Woodmead on 02/02/2023. I asked that my brakes be checked because they’re squeaking… I then get recommended to change my brake pads because they’re almost completely worn down … they’re not. I change them, get charged R3090 to change them. (They cost 1700 at competitors). I pay - trusting that it’s Mazda so it’ll be done right. The man at the dealership makes a joke about how I drive badly and I’m too heavy on my brakes. This was not amusing. I get my car back dirty … because the vacuum “trips the power” … not even the slightest effort of dusting out my car mats or wiping the car down with a cloth was done. I try and review the service with the link that’s sent to you in the email… it doesn’t work. I inform them, no one gets back to me. My breaks are still squeaking. I then inform Mazda of this (06/03) and I’m told I’ll be contacted. I still have not been contacted. What the heck is going on with the service industry. I’m highly disappointed.
0 replies
39 months ago
DO NOT LET THEM STEAL FROM YOU. CHANGE YOUR MEMBERSHIP TO THE YOUTH PREMIER PACKAGE TO PAY ALMOST HALF OF YOUR PREMIER FEES FROM 22-25 ! THEY DIDNT EVEN LET ME KNOW THAT THIS WAS AN OPTION.
SHORT DISCRIPTION OF COMPLAINT: I ENCOURAGE EVERYONE FROM THE AGES BETWEEN 22 and 25 TO PLEASE CHANGE YOUR MEMBERSHIP TO THE YOUTH PREMIER OPTION SO YOU ARE NOT TAKEN ADVANTAGE OF EITHER ! It came to my attention that Virgin Active(VA) has been unjustifiably enriching themselves at my expense and who knows how many other members expense. I have been a member of VA since I was about 11 years old. I am now 25 years old and I have not missed a payment. Being extremely loyal and dedicated to this company, you would think that they would not deliberately try hide information in order to con you into paying much more than you should be paying. At the time of joining, (roughly 14 years ago) the particular membership in question did not exist so I was not aware of this offer. I have been paying full price for a premier membership for years. I have now seen that the membership for ages 22-25 should be paying much less. I have been paying roughly R600 for my membership for these three years where in fact I should've only been paying 400 rand. No communication was sent to me to inform me of this option, nor was it publicly advertised, offered to me or brought to my attention. I have been on the "premier" membership deceitfully where, should I have been aware of the membership that I should have been on (having fallen into the age bracket 22-25) - I would've been on the "youth package (22-25). I have spent roughly an additional R10000 over the three year period over an above my "membership free. Details of steps taken to resolve the complaint: Contacted VA to rectify this misleading, hidden information and self enriching act and they responded with changing my membership, with an extra cost to me so they could gain even more and they didnt even bother addressing my problem. After their “attempted resolution” - please see image. I responded: Good morning Tracey and Nadima I have no missed calls from you and I will happily have a chat, should you wish to discuss this. I do prefer having communications in writing as this is now a legal matter with the ombudsman being involved. I appreciate your generosity behind the matter. However I would like to make it clear that this is inequitable as I have “qualified” for your youth premier membership and matched the requirements for this from 22-25. Should I have been aware of this option, I definitely would’ve taken it. You have allowed customers to benefit from this, and not shared the information with me in order to do the same. There was no communication of this “new membership” from the time I joined. I understand I have been a client of yours for 15 years and that the membership is newer than 15 years but surely, you would appreciate my dedication and be honest and share this package with me rather than deceitfully omit to inform me of this for your own benefit. You have now been unjustifiably enriched at my expense to the accumulative amount of roughly R10 000 and in order to rectify this, you are allowing me 3 months memebership on the the plan that should’ve been active from when I was 22? That amounts to R795 savings. Something is better than nothing but I am still absolutely astonished and dissatisfied with this. R10 000 compared to R 795. It’s honestly a slap in the face, especially after providing you with 15 years of uninterrupted and dedicated business (with no missed payments). I would still like to hear the ombudsman jurisdiction on this outcome as I would’ve preferred to have been refunded the entire excess amount that I have unfairly paid over the 3 year period or to have had the amount credited to my Virgin Active membership in order to pay for the next few months until the amount has depleted. That would’ve been fair. Regards Tylah Lambert I have followed up with Tracey (the communications specialist apparently) … who has blatantly ignored every messages from me thereafter. No one from VA seems to respond to me it’s shocking!!! I WOULD HIGHLY APPRECIATE IT IF ANYONE FROM VA COULD PLEASE HAVE THE DECENCY TO CONTACT ME.
0 replies
60 months ago
Kyalami Corner VA - Terrible Etiquette
Good day I am not sure if this is the right platform for a complaint, if not, could you kindly forward my email to the correct party. I received terrible etiquette at the gym this morning from a personal trainer. I have never had anything like this happen to me previously so I in no way believe it is “Virgin Active Staff Etiquette” but clearly this personal trainer thought she was more entitled than I was to be at the gym or to use it’s equipment. This morning I was training legs and I had spent my entire session working around the leg press machine, waiting for it to become available. When I got the chance, I put my towel down by the machine, turned my back for 10 seconds to put my dumbbells away politely and as I turned back, this trainer rudely ignored the fact that I had put my things down (she was training her client on the side of the machine doing step ups on a bench, so she definitely saw me and understood the intention) at the machine with all purpose to use it. She literally watched me put my stuff down in front of her. She rudely just started putting weights onto the leg press machine for her client. When I asked what she was doing, she confidently informed me that no, she’s going to use it. So I could not. I understand that trainers have a certain amount of time with their clients however, I have a job and have limited time in the gym as well. Everyone wants to train. Never in my life have I heard of such etiquette happening to anyone else and it has definitely never happen to me before. I really am disgusted with the attitude and behavior and I will be avoiding Kyalami Virgin Active from now on because of this. Regards
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)