BOSSA GOODTIMES - CENTURY CITY (CANAL WALK) BAD SERVICE!

SUPER BAD SERVICE AT BOSSA GOODTIMES! We went to Bossa Canal Walk for dinner on Sunday night, came there with nobody in front to take us to our table, after a few minutes we went in and took the first open table we saw (keep in mind the restaurant wasn't busy at all). We then sat down and our waitress gave us some menus and we ordered drinks. After the drinks arrived we ordered our food. THREE BURGER MEALS. We sat and sat and sat and for almost a full hour our waiter never came to our table. We eventually found our waiter and asked where our food was - she then went to check in the kitchen and came back and said that they are busy plating our food. Fast forward to another 20 minutes we still didn't receive our food? How does "plating the food" take 20 minutes for burger and chips? We then said we are cancelling our food and want to pay for the cooldrink that we've ordered. The waitress had to call the manager to print out the slip? How is this even possible? SUPER SUPER DISGUSTED IN THE SERVICE AND WOULD HIGHLY NOT RECOMMEND CANAL WALK BOSSA TO ANYONE.