CB
Charlize B
Active since Oct 2020
15
Reviews
0
Industries
Reviews
15 reviews17 months ago
BAD SERVICE - KAUAI HAASENDAL
I went to Kauai Haasendal, to order a wrap and a smoothie - first of all, I used my Discovery Miles points to buy a voucher, as Kauai and Discovery is partners. After showing the lady behind the till my barcode to scan for the discount, she said that she can't scan the code and that it does not work on the system. I then asked her how can it be possible, as this is the voucher I've just bought a few minutes ago. She then said that she needs another code on the app, but she does not know how the code looks? I then asked her how is that possible, there's only ONE barcode to scan for the discount. I even opened my discovery app to show her and asked her to show me which other code she is referring to, and still she didn't know? How is this possible to not even know a product that you are referring to? Needles to say, I've waited 950 of my Discovery Miles, because your staff isn't educated on the products, properly. HIGHLY DISSAPOINTED!
0 replies
22 months ago
BOSSA GOODTIMES - CENTURY CITY (CANAL WALK) BAD SERVICE!
SUPER BAD SERVICE AT BOSSA GOODTIMES! We went to Bossa Canal Walk for dinner on Sunday night, came there with nobody in front to take us to our table, after a few minutes we went in and took the first open table we saw (keep in mind the restaurant wasn't busy at all). We then sat down and our waitress gave us some menus and we ordered drinks. After the drinks arrived we ordered our food. THREE BURGER MEALS. We sat and sat and sat and for almost a full hour our waiter never came to our table. We eventually found our waiter and asked where our food was - she then went to check in the kitchen and came back and said that they are busy plating our food. Fast forward to another 20 minutes we still didn't receive our food? How does "plating the food" take 20 minutes for burger and chips? We then said we are cancelling our food and want to pay for the cooldrink that we've ordered. The waitress had to call the manager to print out the slip? How is this even possible? SUPER SUPER DISGUSTED IN THE SERVICE AND WOULD HIGHLY NOT RECOMMEND CANAL WALK BOSSA TO ANYONE.
0 replies
29 months ago
TERRIBLE & PATHETIC SERVICE !!!
I am utterly disgusted and annoyed in this PATHETIC service that I received from you! I have placed an order for cleaning supplies on the 21/11/2024, the order said that the estimated delivery date is on the 27/11/20244, however I then saw on my takealot app that the order will be rescheduled for delivery on the 28/11/2023 (no communication such as a mail was provided from your side), I probably had to smell that the order is being rescheduled? ANYWAY, then the order only got delivered on the 29/11/2023, in the meantime I have received a message that says "parcel lost in transit", which was the 2 x JIK I have ordered, a few days later again I saw that a new order has been created for 1 x JIK (keep in mind I paid for 2), I then phoned takealot and the guy told me on the phone that the bottle of JIK broke (now this I do understand, because when your takealot van stopped here on the 29/11, the delivery guy opened the van door and all the stuff fell out of the door - you OVERLOAD YOUR VAN and then make it the client's problem to deal with it to wait even longer for the product)? However keep in mind, I still don't know where the second bottle of JIK was? I then received 4 DIFFERENT notifications of rescheduling of the JIK? I once again phoned takealot, and the lady who assisted me was rude and unprofessional, telling me that she is only part of the delivery team and not the actual deliver person? I DO NOT UNDERSTAND THIS, because if I have a delivery query, it should be handled by the delivery department, I am also still waiting for her to phone me back with feedback on my product, which she obviously did not do. I also then received notification mails twice to say "recipient refused delivery", which is absolutely UNTRUE! NOBODY REFUSED A DELIVERY, it is your team that is up to ****! Fast forward again to today, 04/12, ONE BOTTLE OF JIK HAS BEEN DELIVERED AND THE SECOND ONE IS SCHEDULED FOR 07/12? How is this possible if only one has been broken? WHERE IS MY SECOND JIK? This is really super bad and unprofessional service from your side! I am so done ordering from you and your ****ty service!
71 replies
43 months ago
Pathetic service - COTTON ON CENTURY CITY!
1st - I bought a sports bra, clearly marked at ZAR 249.00, when I got to the till, the sports bra rang up as R299.00? I then said I want to use my perks voucher, however apparently I need a minimum spend of R500 to use a voucher? After I’ve been told with my previous buy of R1200 I’m getting a R100 voucher off my next buy? 2nd - my perks was registered in the wrong email address so I also couldn’t use my voucher? After fighting with the guy behind the till I could all of a sudden get R50 discount? Not even the R100 that I was vouched in the first place. Super pathetic service from your side, as I see this is one of many complaints about you. I suggest you train your employees better.
0 replies
44 months ago
Planet fitness owing me money !!!
I’ve cancelled my gym contract more than 3 months ago a planet fitness then still deducted 2 months money from me, even after I’ve cancelled the contract. It’s now another 2 months later and I’m still waiting to be refunded. Each time I phone they say that somebody will phone me back or that my money will be given back soon? Clearly don’t understand what the hold up is?
0 replies
50 months ago
Standard Bank Canal Walk - Home Affairs.
SUPER BAD SERVICE - I went to do my ID at the Standard Bank Canal Walk branch and what a big disappointment! Firstly, I scheduled a 13:00 time slot, only to be helped at 13:50, where I then got told their website is offline and I should go print out the documents myself. I tried to tell them that this is ridiculous and the other lady told me that I should read the board - keep in mind the board isn’t visible when you stand in the line. VERY VERY VERY ANNOYED.
0 replies
56 months ago
N1 City - Cotton On
N1 City Cotton On - I’m a huuuuge fan on this store, however, when I went to return an item I bought, the cashier told me that they don’t have money to give me back in their tills, so I should take something for the value of my return item (R439) - after I told her, that’s not what I want to do. She kept on telling me they can’t refund me or that I should walk around in the mall so long. I feel this is super unprofessional as it is not my problem if there isn’t change, I think that each store should have sufficient money for “cashback” in their store. Not impressed at all!
0 replies
56 months ago
Dermalogica online store!
Suuuuuper great and friendly help from their online website - quick and easy delivery is just another bonus. Thanks Dermalogica for making it easy to shop with you! #WIN
53 replies
61 months ago
Clicks Pharmacy Edgmead
I had an appointment with the clinic sister for Monday 19th of April, to get my flu vaccination done. I booked online and received my confirmation email to say that my booking was successful. Sunday the 18th of April I received 3 reminder sms’s about my appointment on the next day, when I got there at Clicks one of the staff members told me that the clinic sister isn’t in on Mondays and that I should come back another day? I feel this is VERY unprofessional and time wasting. Why make online booking available on Mondays and why send me reminder sms’s about my appointment the next day? I was then told to come just whenever I want to? How is this possible? What is the reason for making the appointments then?
0 replies
61 months ago
Wrong details
Very annoyed and upset with Discovery. Been a new member since beginning of year and every time I receive and email or sms I get called “Pieter”. Tried so many times to fix this problem and change it to my name, but they never seem to correct it. Very bad!
106 replies
Review Distribution
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3 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
12 (80%)