Complaint: Disrespectful Treatment at Bossa Mulbarton

I went with friends to Bossa Mulbarton to watch our national soccer team Bafana Bafana as they played against Lesotho on the 5th of September 2025 in a World Cup qualifier. The game was not showing upon our arrival, and when we asked, they put it on, great! We then asked for the volume to be increased, but the manager rudely refused, saying “we only turn up the volume for rugby, as per head office policy.”

This is unacceptable, discriminatory, and goes against the Consumer Protection Act, which guarantees equal access and fair treatment for all customers. Soccer is our national sport, and fans deserve the same respect as rugby supporters.

Bossa, your manager’s behaviour was rude and dismissive, and your policy is unfair. We demand an apology and equal treatment of all national sports – not selective preference.

I will escalate this to the Consumer Goods and Services Ombud if not addressed.