SG
Spha G
Active since Feb 2021
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
No service at all from Vodacom!!!
I am writing this to express my absolute frustration and disappointment regarding the appalling level of service I have received over the past 96 hours. As of today, my fibre connection has been completely down for four consecutive days, and the lack of urgency from your technical support team is unacceptable. Despite numerous follow-ups, there has been zero meaningful progress on my logged ticket. This delay is not merely an inconvenience; it is a direct breach of the Service Level Agreement (SLA) explicitly outlined in our contract. By failing to restore connectivity within the stipulated timeframe, Vodacom is currently in breach of its contractual obligations. In a professional environment where reliable internet is a necessity, your "lack of sense of urgency" has had a tangible negative impact. I expect more from a leading ISP than canned responses and empty promises of a callback.
106 replies
7 months ago
Complaint: Disrespectful Treatment at Bossa Mulbarton
I went with friends to Bossa Mulbarton to watch our national soccer team Bafana Bafana as they played against Lesotho on the 5th of September 2025 in a World Cup qualifier. The game was not showing upon our arrival, and when we asked, they put it on, great! We then asked for the volume to be increased, but the manager rudely refused, saying “we only turn up the volume for rugby, as per head office policy.” This is unacceptable, discriminatory, and goes against the Consumer Protection Act, which guarantees equal access and fair treatment for all customers. Soccer is our national sport, and fans deserve the same respect as rugby supporters. Bossa, your manager’s behaviour was rude and dismissive, and your policy is unfair. We demand an apology and equal treatment of all national sports – not selective preference. I will escalate this to the Consumer Goods and Services Ombud if not addressed.
0 replies
14 months ago
Unreliable Service
My frustration with Surf4Life is that I do not have another option. We live in a new development area and they are the only SP providing Fibre in this area. They are taking advantage of this fact that they do not have competition even worse they use the only signal towers we have in the area so each time their connection has an issue it means all signals are affected in the area. Cellphone network or LTE of other networks and SPs. We are subjected to this unreliable service of theirs and it's money down the drain honestly. We work and relay on this connection but it's actually costly because we pay them and also still spend money on petrol to find other areas with network connectivity because they are always down. @Surf4Life you are reaping us off. Day light *******
159 replies
40 months ago
NDA
Very greatful for NDA, they assisted me with ease and no headaches whatsoever. Even during the program when there were changes in certain accounts they were of great assistance. Thank you NDA
132 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)