Based on recent customer reviews, Surf4Life presents a deeply polarised customer experience. Individual agents, particularly Tshifhiwa, Mbula, and Chris, are repeatedly praised for exceptional, personalised service. However, the business faces severe criticism for prolonged outages, unresponsive support channels, and extended resolution times when technical faults occur. The gap between frontline agent quality and systemic service delivery is the defining tension in the customer experience.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Tshifhiwa, Mbula, and Chris receive consistent praise for patience, professionalism, and willingness to assist after hours. Customers frequently describe single-interaction resolutions when they reach the right person.
Replied to 55% of negative reviews
Typically takes less than 119 hours 26 min to reply
TrustIndex
6.0
Score
Ranking
#8
in Internet & Telecoms
Avg Reply
2.4
Hours
NPS Score
-40
Recommended: Unlikely
Replied to 55% of negative reviews
Typically takes less than 119 hours 26 min to reply
May '25 - Apr '26
Recent reviews (609)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
****ed off client
I made numerous calls to Surf4life for a Wifi cable that has been damaged, and i have sent an email regarding this on Monday. I have been following up, but I am told that the technicians are with another company. They will call me. This is the third day waiting with no phone call or communication; they could not provide the contact details of the company that is supposed to come and fix the cables. I am really very unhappy with the service I need assistance as in yesterday as I work from home and I need the services. This is the worst service I have had with these people I am very angry and disgusted as I pay for a service that I do not get
1 reviews | Active since Jan 2020
****ed off client
I made numerous calls to Surf4life for a Wifi cable that has been damaged, and i have sent an email regarding this on Monday. I have been following up, but I am told that the technicians are with another company. They will call me. This is the third day waiting with no phone call or communication; they could not provide the contact details of the company that is supposed to come and fix the cables. I am really very unhappy with the service I need assistance as in yesterday as I work from home and I need the services. This is the worst service I have had with these people I am very angry and disgusted as I pay for a service that I do not get
1 reviews | Active since Jan 2020
The service is poor as they don't care about customers
The service is poor as they don't care about customers. You can stay without WiFi for ten days as u logged the complain they will respond by saying they don't know when they will be able to get hold of a technician. I think they are fly by night
1 reviews | Active since Jan 2020
The service is poor as they don't care about customers
The service is poor as they don't care about customers. You can stay without WiFi for ten days as u logged the complain they will respond by saying they don't know when they will be able to get hold of a technician. I think they are fly by night
1 reviews | Active since Jan 2020
If I could give them zero stars, I honestly would
If I could give them zero stars, I honestly would. They are the worst service provider! Calling the call centre is a waste of effort and airtime. Do yourself a favour, and spend the extra Rands to get a better service provider.
1 reviews | Active since Jan 2020
If I could give them zero stars, I honestly would
If I could give them zero stars, I honestly would. They are the worst service provider! Calling the call centre is a waste of effort and airtime. Do yourself a favour, and spend the extra Rands to get a better service provider.
1 reviews | Active since Jan 2020
Lack of support from Finance regarding connectivity!
Surf4life is becoming a major problem for me due to the finance department’s failures. I have tried incredibly hard to resolve these issues with them, especially since my fiber service was cut off two days ago. My service was suspended despite my recent payment. I was told to go to my bank for a refund because the finance team failed to cancel my debit order on February 4th, 2026, ahead of the March billing cycle. Furthermore, I intended to upgrade my line speed, but I was blocked from making any changes on my end. It feels as though I am being forced to stay on an old plan against my will. Ultimately, I had to pay the debit order again just to get reconnected because I cannot afford to fall further behind on my work, and to waste our subscribes! While I initially had high hopes for Surf4life, I am deeply disappointed. The service has failed me and caused me significant embarrassment and professional delay.
1 reviews | Active since Jan 2020
Lack of support from Finance regarding connectivity!
Surf4life is becoming a major problem for me due to the finance department’s failures. I have tried incredibly hard to resolve these issues with them, especially since my fiber service was cut off two days ago. My service was suspended despite my recent payment. I was told to go to my bank for a refund because the finance team failed to cancel my debit order on February 4th, 2026, ahead of the March billing cycle. Furthermore, I intended to upgrade my line speed, but I was blocked from making any changes on my end. It feels as though I am being forced to stay on an old plan against my will. Ultimately, I had to pay the debit order again just to get reconnected because I cannot afford to fall further behind on my work, and to waste our subscribes! While I initially had high hopes for Surf4life, I am deeply disappointed. The service has failed me and caused me significant embarrassment and professional delay.