Hospital auth

I love this hospital, I have never had a problem with them, the staff is friendly and very helpful. My problem is that my child was admitted on the 15/04 and discharged on the 18/04. I’ve been checking with medical aid to see if they have authorised her stay and there is nothing. I called the hospital and spoke to Siyabonga who confirmed he will call me back regarding my issue, he took my medical aid number and other details but I still have not received any call from him. I called my medical aid today and there’s still no authorisation. My is the co payment I will have to pay because they have failed to do their job! I am not going to pay for a co payment nor will I pay for claims that weren’t intentionally authorised to lip