Poor service, bad experience

I heard a 14h00 appointment to a Urologist Dr Madlala at suit 20 in Botshelong Hospital. I arrived at 13h30 to fill up forms in waiting room or reception there were 3 patients, I filled in the forms and waited for the Dr to arrive and he arrived at around 15h00 then the receptionist started to call in patients in but to my surprise I was not even called in 3hrs later that's when I ask what is happening because I have a two o'clock appointment and people who came after me have already seen the Dr the receptionist said I should have phoned them in the morning to confirm the appointment the people who are coming in have phoned I said I was never told that the only thing I know is that my appointment is at 14h00 but is 3hrs I have not been attended what is the purpose of making an appointment if I'm waiting hrs to see the Dr. The receptionist said it's not her problem if her colleague didn't tell me to phone she has her own list, people where been phoned from home to be told that is their turn to see them I complain she said she is following the Dr's there is nothing she can do when I request to call the Dr she refuse. I have been at Dr Madlala's suit since 13h30 and 7hours later that's when I could able to the Dr. Been first time at this place I treated badly the service was poor and the receptionist lady is arrogant, full of her self, rude and think just because she is on the other side of the desk she is God.the strategy that they are using at this Dr is bad for new patients because only regulars and the receptionists friends get first preference at this Dr as person comes now and fill in the form and see the Dr immediately while others has to wait 7hrs to see the Dr the service very very very poor and treated badly if ur paying with Rands only ppl paying Dollars are treated with kids glove