Horrible experience from Botshilu hospital

The hospital is my worst experience. I was admitted in December 2024 to give birth at maternity. We were made to sleep in one small room with 3 other patients (meaning it was the 4 of us) and had to share 1 shower. It was so hot there was no aircon and proper ventilation. Whenever visitors came there was minimal privacy. The food portions were very small for a breastfeeding mom. The nurse who was allocated to me to assist with labor was not empathetic at all. A few days later my daughter was admitted in the pediatric unit for neonatal jaundice and I had to lodge with her because she's still breastfeeding. We were squeezed in a room which only accommodates one patient and their mother, however there was another lady and her baby so it was the 4 of us in there. The sleeper coach that they made us to sleep on were very uncomfortable without any pillow given. There were lots of lodger mothers in the ward and we had to share one bath with toilet. I remember I needed to use the toilet urgently and it was occupied, there was no alternative toilet in the ward for mothers to use. The bath did not even have a proper stopper they were using a milk lid to close the bath 🤦‍♀️. There was no hand-wash soap in the dispenser in the toilet for days. We had to pay for food as lodger mothers, the kitchen staff did not even come to us to give us the menu, we had to run after them to request the food then pay. The night staff nurses were very horrible, they were very loud and slept during working hours. There was an assistant nurse by the name of Koketso, she was allocated to my baby and was so rude, she kept on chewing a gum was very unprofessional and seemed irritated whenever I asked her for help, she should have considered a different career because nursing is clearly not for her. The positive experience I had was from the paeds day staff, the sister in charge was sister Mabena. Sister Mabena and her shift were very helpful, patient and seemed to be very passionate about their work. Furthermore, the baby's pediatrician, Dr Tshetlho was amazing.

I wouldn't recommend this hospital to anyone. It's a modernized government hospital. I'm honestly disappointed, management needs to do better otherwise they will lose patients to the nearest private hospital which is way better.