KL
Keabetswe L
Active since Oct 2019
4
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0
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4 reviews16 months ago
Horrible experience from Botshilu hospital
The hospital is my worst experience. I was admitted in December 2024 to give birth at maternity. We were made to sleep in one small room with 3 other patients (meaning it was the 4 of us) and had to share 1 shower. It was so hot there was no aircon and proper ventilation. Whenever visitors came there was minimal privacy. The food portions were very small for a breastfeeding mom. The nurse who was allocated to me to assist with labor was not empathetic at all. A few days later my daughter was admitted in the pediatric unit for neonatal jaundice and I had to lodge with her because she's still breastfeeding. We were squeezed in a room which only accommodates one patient and their mother, however there was another lady and her baby so it was the 4 of us in there. The sleeper coach that they made us to sleep on were very uncomfortable without any pillow given. There were lots of lodger mothers in the ward and we had to share one bath with toilet. I remember I needed to use the toilet urgently and it was occupied, there was no alternative toilet in the ward for mothers to use. The bath did not even have a proper stopper they were using a milk lid to close the bath 🤦♀️. There was no hand-wash soap in the dispenser in the toilet for days. We had to pay for food as lodger mothers, the kitchen staff did not even come to us to give us the menu, we had to run after them to request the food then pay. The night staff nurses were very horrible, they were very loud and slept during working hours. There was an assistant nurse by the name of Koketso, she was allocated to my baby and was so rude, she kept on chewing a gum was very unprofessional and seemed irritated whenever I asked her for help, she should have considered a different career because nursing is clearly not for her. The positive experience I had was from the paeds day staff, the sister in charge was sister Mabena. Sister Mabena and her shift were very helpful, patient and seemed to be very passionate about their work. Furthermore, the baby's pediatrician, Dr Tshetlho was amazing. I wouldn't recommend this hospital to anyone. It's a modernized government hospital. I'm honestly disappointed, management needs to do better otherwise they will lose patients to the nearest private hospital which is way better.
0 replies
17 months ago
Pathetic service from fair price mabopane
I made a purchase at fair price mabopane on the 26/11/2024. I was promised that a delivery will be made the next day. Today is the 03/12/2024, seven days later I haven't received my delivery. I paid everything in full however I'm not being assisted. The sales persons is so unprofessional and the head office is not answering their phones as I would like to lodge a compliant. This is the worst pathetic customer service I have ever received. It's the 2nd time buying from fair price it seems like it's their tradition to deliver late. I regret even deciding to go for the 2nd time again.
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51 months ago
MTN Brits mall: Worst customer service!
MTN brits mall : Very Poor customer service from a consultant named Dineo Mokotedi! I decided to buy a new cell phone on the 11/02/2022 as a cash deal since I no longer wanted a contract. As I entered the store there was no one to welcome me or to help me out. Two other consultants were busy with customers while Dineo Mokotedi (the third consultant) was ignoring me while she was busy on her cell phone. I had to approach her to ask if the cell phone I was looking was available in stock, she then said the phone is available. I asked her to check the price for me. She took a catoulouge and couldn't find the price of the cell phone I was looking for. She then ignored me. I had to beg her to check online/ on the system for the price. She gave me an attitude and checked as if I was forcing her. I then later paid for the cellphone, she made me to sign an invoice/document without even bothering to explain what that was for. She did not even bother to orienatate me through the cellphone package, what it includes/ instructions on how to operate the phone. I'm so disappointed!!!!! I've been to telkom, vodacom and cellc stores at Brits mall but I have never received such humiliation,rudeness and disrespect.
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79 months ago
Home choice settlement letter
Good day. I am writing regarding my homechoice account which was handed over to MBD. I got a call from a consultant who gave me a discount to settle my account. I paid up the amount immediately. Home choice has been calling non-stop harassing me everyday requesting me to pay the outstanding amount which I know nothing about. I have tried contacting MBD for the past two weeks requesting for my settlement letter with no success. The call center agents are so rude and lack respect for clients. I don't understand what's so difficult for them to write a simple paid up letter and communicate with Home Choice that I have settled my account. This is the worst, terrible service I have ever received in my whole entire life.
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1 Star
4 (100%)