Boulderson
1|11 reviews
IN
Ian N
1 reviews | Active since Member
25 Mar 2022, 13:52
Debt Collectors taking advantage of people
To whom it may concern I Ian Naidoo committed an error and forgot to pay an account, no reminders were sent to me for close onto a year being human I forgot. I received an email from Boulderson on Thursday 24th Marc at 11h35, that I need to contact them and pay an outstanding amount of R276.56. I called Boulderson (note email said to contact them) and spoke to an agent, and of course I was a little rude as to what this payment was for - not much joy. I asked to speak to her leader and typical response is that he is in a meeting. He will call me back (ps I still await his call). After some checks I realised I was at fault of a bill from 18 months ago. I called boulderson today to get banking details to pay the R276.56 (original bill was R207) and lo and behold I get an SMS and an email with the new sum and banking details I needed to pay of R361.96. Where did the additional cost of R85.40 come from. Apparently it was the email sent to me yesterday, the call I made yesterday and the sms and email that was sent to me giving me the banking details. GO FIGURE!!!! I am in a position to afford this, as was an error on me not paying a bill, can you imagine the poor people that get into debt and then get ripped off by trying to get more information from the debt collectors
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Replies (74)Boulderson's replyOfficial
04 Apr 2022, 14:51 Good day Mr Naidoo
It is unfortunate that you were handed over to a Debt Collecting firm for something you say is your error, however, reminders were sent to you in form of an email by our Client to yourself, as you were told when you phoned them as well and as per the notes they have.
Accounts that are handed over to Debt Collecting Firms grow with fees, charges and interest and can grow to Double the Capital handed over.
Yes, the smaller value accounts may seem like they are growing at an exponential rate, however, it just seems like that due to the small value, R150 does not seem so bad on an account that is R2000 or R3000.
Had you made the arrangement with the agent on the first call that balance of R276.56 would have been the value to pay, yet we understand the need to investigate the matter, however, this prompted further calls and the charges that are linked to that.
Fees for sms's, phone-calls, emails and postage are governed by the Act.
You have paid for your account and the matter is now closed with us, and we thank and commend you for that and we do hope this does not happen to yourself again.
It is unfortunate that you were handed over to a Debt Collecting firm for something you say is your error, however, reminders were sent to you in form of an email by our Client to yourself, as you were told when you phoned them as well and as per the notes they have.
Accounts that are handed over to Debt Collecting Firms grow with fees, charges and interest and can grow to Double the Capital handed over.
Yes, the smaller value accounts may seem like they are growing at an exponential rate, however, it just seems like that due to the small value, R150 does not seem so bad on an account that is R2000 or R3000.
Had you made the arrangement with the agent on the first call that balance of R276.56 would have been the value to pay, yet we understand the need to investigate the matter, however, this prompted further calls and the charges that are linked to that.
Fees for sms's, phone-calls, emails and postage are governed by the Act.
You have paid for your account and the matter is now closed with us, and we thank and commend you for that and we do hope this does not happen to yourself again.
Best regards,
Boulderson's reply04 Apr 2022, 14:51
Official
Good day Mr Naidoo
It is unfortunate that you were handed over to a Debt Collecting firm for something you say is your error, however, reminders were sent to you in form of an email by our Client to yourself, as you were told when you phoned them as well and as per the notes they have.
Accounts that are handed over to Debt Collecting Firms grow with fees, charges and interest and can grow to Double the Capital handed over.
Yes, the smaller value accounts may seem like they are growing at an exponential rate, however, it just seems like that due to the small value, R150 does not seem so bad on an account that is R2000 or R3000.
Had you made the arrangement with the agent on the first call that balance of R276.56 would have been the value to pay, yet we understand the need to investigate the matter, however, this prompted further calls and the charges that are linked to that.
Fees for sms's, phone-calls, emails and postage are governed by the Act.
You have paid for your account and the matter is now closed with us, and we thank and commend you for that and we do hope this does not happen to yourself again.
It is unfortunate that you were handed over to a Debt Collecting firm for something you say is your error, however, reminders were sent to you in form of an email by our Client to yourself, as you were told when you phoned them as well and as per the notes they have.
Accounts that are handed over to Debt Collecting Firms grow with fees, charges and interest and can grow to Double the Capital handed over.
Yes, the smaller value accounts may seem like they are growing at an exponential rate, however, it just seems like that due to the small value, R150 does not seem so bad on an account that is R2000 or R3000.
Had you made the arrangement with the agent on the first call that balance of R276.56 would have been the value to pay, yet we understand the need to investigate the matter, however, this prompted further calls and the charges that are linked to that.
Fees for sms's, phone-calls, emails and postage are governed by the Act.
You have paid for your account and the matter is now closed with us, and we thank and commend you for that and we do hope this does not happen to yourself again.
Best regards,