Bounce King NO Customer service, PUBLIC do not be ****med, ****** from, bankrupted by this USELESS COMPANY WITH THEIR USELESS PRODUCTS.

Following is the same review I gave your supplier Macro, as they are just as useless when it comes to customer service, even after a nice start in the beginning of this frame, but then that too fizzled into nothingness after second attempts to get ANY RESPONVE FROM EITHER YOU, the manufacturer, Bounce King, and them, Macro, as your the suppliers of your product.

2 Broken trampolines in 4 months. NUMEROUS attempts to get hold of either of your companies for help, to NO AVAIL!

There is one massive paper trail from our side on how badly we tried and failed to get a hold of support and this is absolutely disgusting.

Since we have taken photos of every phase of the deterioration of the trampolines, happening in such scarily short times one after another, I would HATE other people having to deal with the loss of finances, (we are still paying off on the debt we incurred to buy this product,) but also I hope by writing this people will realise what absolute useless companies both are, and hopefully NEVER support you. As I am writing this Inam dismayed and disgusted and stunned by your lack of silence and the fact that NOT EVEN ONE SINGLE person tried to follow up on this. We have tried on so many levels to get hold of either companies, emails, phonecalls, hello Peter reviews... EVERYTHING, and yet, you have gone silent like the grave... Guilty perhaps? Yes, yes you are. Yes I am Angy. Yes I am SUPER dissapointed, and yes, I truly hope this will never be someone else's fate. This was an extremely dissapointing experience and we hope you man up... But out of sheer disrespect for your lack of service... I doubt we will be the last.

So here we are yet again...

After my initial complaint about the non service we received from your company regarding a trampoline we bought from Macro online, in April, and the extremely bad quality of that product (breaking springs within 3 weeks of purchase and frame tearing etc,), then the back and forth and you guys only offering us 5 new springs after we told you we have springs breaking daily, you guys at last got with the programme and replaced the entire trampoline. That happened on 23 June 2023, way after it was first reported.

Happy to have been helped we had high hopes... Which did not last long! The new trampoline frame started tearing within a week and springs started breaking almost immediately afterwards. So, we immediately started to try and report it, to Bounce King, from whom we have NOT YET HAD ONE SINGLE REPORT, AND NEITHER FROM MACRO!!! We had phoned, emailed, requested call backs, everything and as I am sitting here typing, NOT ONE single person has tried to reach out to us.

We are talking 2 trampolines broken to the point of them being unsafe, in JUST LESS THAN 4 MONTHS!!!

I reiterate my previous rating, we had to borrow money to be able to buy this trampoline. It is ONLY MY 12 YEAR OLD daughter using it... We have had to use old springs, given to us just in order to keep the poor child jumping.

I can not express my EXTREME DISSAPOINTMENT, not only in Macro, who still seemed to want to help the first time round, but your absolute silence since the second one started falling apart, it very disheartening. Even if you guys do now suddenly decide to pop up for help, the bitterness of this situation, will surely leave a very bad taste for a LONG time to come...

The DISSAPOINTMENT and regret is torture. I expected more from a massive company like Macro.

NO we do not want a replacement!!!!! After all is said and done, we will ONLY be satisfied, no, we EXPECT to be refunded.

We have dated photographic evidence of how quickly the frames started tearing as well as of the broken springs. In fact, I have a shoebox full of broken springs, and NO TRAMPO TO SHOW FOR IT. USELESS! BOTH COMPANIES. MACRO ONLINE AS WELL AS BOUNCE KING.

REFUND. Will settle for NO LESS. No we do not want another replacement that will only last 1 month... The trauma to my poor child is already overwhelming! Keep your useless products, give back the money you stole. We were supposed to have a 1 year guarantee on this thing.. we want our Money back.