BK
Bounce King
Unclaimed Business
BK
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Bounce King
Bounce King has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Bounce King across 33 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIP
Ida P
1 reviews | Active since Jan 2020
22 Feb 2026, 09:17
Bounceking bad after service
I bought a Bounceking trampoline from Makro, last year October I wanted to order replacement parts which Makro doesn't sell so I contacted Bounceking directly. Spoke to Monte and Leony on several occasions where they rep**** they do have the parts. I requested a quotation in order to pay and order, but till today nothing, no responses on phone or via email although I keep on following up. I am so disappointed in Bounceking non after service.
Helpful (0)
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Ida P
1 reviews | Active since Jan 2020
22 Feb 2026, 09:17
Bounceking bad after service
I bought a Bounceking trampoline from Makro, last year October I wanted to order replacement parts which Makro doesn't sell so I contacted Bounceking directly. Spoke to Monte and Leony on several occasions where they rep**** they do have the parts. I requested a quotation in order to pay and order, but till today nothing, no responses on phone or via email although I keep on following up. I am so disappointed in Bounceking non after service.
0
Replies (0)GM
Garryth-Lee Mulder
1 reviews | Active since Jan 2020
10 Dec 2025, 12:39
Bounce king trampoline is not a good product
Bought the 10 inch trampoline on 21 September 2025 Frame is bending... its not safe for my kids and not value for money. I should mention that the frame is thinner than my previous trampoline. It is in the same area as my previous one. Previous one lasted over 10years, before the mat was irreparable.
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Garryth-Lee Mulder
1 reviews | Active since Jan 2020
10 Dec 2025, 12:39
Bounce king trampoline is not a good product
Bought the 10 inch trampoline on 21 September 2025 Frame is bending... its not safe for my kids and not value for money. I should mention that the frame is thinner than my previous trampoline. It is in the same area as my previous one. Previous one lasted over 10years, before the mat was irreparable.
0
Replies (0)LO
Lucille O
1 reviews | Active since Jan 2020
27 Oct 2025, 04:00
Poor cradtmanship
Bought a 12ft bounceking recently. First one lasted three days took it back to Makro got another one that one last one week. Very poor craftsmanship, welding poor. Buying a bounceking is a hazard!!!! Stay away
Helpful (0)
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Lucille O
1 reviews | Active since Jan 2020
27 Oct 2025, 04:00
Poor cradtmanship
Bought a 12ft bounceking recently. First one lasted three days took it back to Makro got another one that one last one week. Very poor craftsmanship, welding poor. Buying a bounceking is a hazard!!!! Stay away
0
Replies (0)MS
Muhammad S
1 reviews | Active since Jan 2020
25 Feb 2025, 12:21
never buy bounce king
the product disintergrates after 1 year items rust brackets break cover falls apart
Helpful (0)
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Muhammad S
1 reviews | Active since Jan 2020
25 Feb 2025, 12:21
never buy bounce king
the product disintergrates after 1 year items rust brackets break cover falls apart
0
Replies (0)MN
Michelle N
1 reviews | Active since Jan 2020
7 Aug 2023, 15:12
Bounce King NO Customer service, PUBLIC do not be ****med, ****** from, bankrupted by this USELESS COMPANY WITH THEIR USELESS PRODUCTS.
Following is the same review I gave your supplier Macro, as they are just as useless when it comes to customer service, even after a nice start in the beginning of this frame, but then that too fizzled into nothingness after second attempts to get ANY RESPONVE FROM EITHER YOU, the manufacturer, Bounce King, and them, Macro, as your the suppliers of your product. 2 Broken trampolines in 4 months. NUMEROUS attempts to get hold of either of your companies for help, to NO AVAIL! There is one massive paper trail from our side on how badly we tried and failed to get a hold of support and this is absolutely disgusting. Since we have taken photos of every phase of the deterioration of the trampolines, happening in such scarily short times one after another, I would HATE other people having to deal with the loss of finances, (we are still paying off on the debt we incurred to buy this product,) but also I hope by writing this people will realise what absolute useless companies both are, and hopefully NEVER support you. As I am writing this Inam dismayed and disgusted and stunned by your lack of silence and the fact that NOT EVEN ONE SINGLE person tried to follow up on this. We have tried on so many levels to get hold of either companies, emails, phonecalls, hello Peter reviews... EVERYTHING, and yet, you have gone silent like the grave... Guilty perhaps? Yes, yes you are. Yes I am Angy. Yes I am SUPER dissapointed, and yes, I truly hope this will never be someone else's fate. This was an extremely dissapointing experience and we hope you man up... But out of sheer disrespect for your lack of service... I doubt we will be the last. So here we are yet again... After my initial complaint about the non service we received from your company regarding a trampoline we bought from Macro online, in April, and the extremely bad quality of that product (breaking springs within 3 weeks of purchase and frame tearing etc,), then the back and forth and you guys only offering us 5 new springs after we told you we have springs breaking daily, you guys at last got with the programme and replaced the entire trampoline. That happened on 23 June 2023, way after it was first reported. Happy to have been helped we had high hopes... Which did not last long! The new trampoline frame started tearing within a week and springs started breaking almost immediately afterwards. So, we immediately started to try and report it, to Bounce King, from whom we have NOT YET HAD ONE SINGLE REPORT, AND NEITHER FROM MACRO!!! We had phoned, emailed, requested call backs, everything and as I am sitting here typing, NOT ONE single person has tried to reach out to us. We are talking 2 trampolines broken to the point of them being unsafe, in JUST LESS THAN 4 MONTHS!!! I reiterate my previous rating, we had to borrow money to be able to buy this trampoline. It is ONLY MY 12 YEAR OLD daughter using it... We have had to use old springs, given to us just in order to keep the poor child jumping. I can not express my EXTREME DISSAPOINTMENT, not only in Macro, who still seemed to want to help the first time round, but your absolute silence since the second one started falling apart, it very disheartening. Even if you guys do now suddenly decide to pop up for help, the bitterness of this situation, will surely leave a very bad taste for a LONG time to come... The DISSAPOINTMENT and regret is torture. I expected more from a massive company like Macro. NO we do not want a replacement!!!!! After all is said and done, we will ONLY be satisfied, no, we EXPECT to be refunded. We have dated photographic evidence of how quickly the frames started tearing as well as of the broken springs. In fact, I have a shoebox full of broken springs, and NO TRAMPO TO SHOW FOR IT. USELESS! BOTH COMPANIES. MACRO ONLINE AS WELL AS BOUNCE KING. REFUND. Will settle for NO LESS. No we do not want another replacement that will only last 1 month... The trauma to my poor child is already overwhelming! Keep your useless products, give back the money you stole. We were supposed to have a 1 year guarantee on this thing.. we want our Money back.
Helpful (0)
|Replies (0)MN
Michelle N
1 reviews | Active since Jan 2020
7 Aug 2023, 15:12
Bounce King NO Customer service, PUBLIC do not be ****med, ****** from, bankrupted by this USELESS COMPANY WITH THEIR USELESS PRODUCTS.
Following is the same review I gave your supplier Macro, as they are just as useless when it comes to customer service, even after a nice start in the beginning of this frame, but then that too fizzled into nothingness after second attempts to get ANY RESPONVE FROM EITHER YOU, the manufacturer, Bounce King, and them, Macro, as your the suppliers of your product. 2 Broken trampolines in 4 months. NUMEROUS attempts to get hold of either of your companies for help, to NO AVAIL! There is one massive paper trail from our side on how badly we tried and failed to get a hold of support and this is absolutely disgusting. Since we have taken photos of every phase of the deterioration of the trampolines, happening in such scarily short times one after another, I would HATE other people having to deal with the loss of finances, (we are still paying off on the debt we incurred to buy this product,) but also I hope by writing this people will realise what absolute useless companies both are, and hopefully NEVER support you. As I am writing this Inam dismayed and disgusted and stunned by your lack of silence and the fact that NOT EVEN ONE SINGLE person tried to follow up on this. We have tried on so many levels to get hold of either companies, emails, phonecalls, hello Peter reviews... EVERYTHING, and yet, you have gone silent like the grave... Guilty perhaps? Yes, yes you are. Yes I am Angy. Yes I am SUPER dissapointed, and yes, I truly hope this will never be someone else's fate. This was an extremely dissapointing experience and we hope you man up... But out of sheer disrespect for your lack of service... I doubt we will be the last. So here we are yet again... After my initial complaint about the non service we received from your company regarding a trampoline we bought from Macro online, in April, and the extremely bad quality of that product (breaking springs within 3 weeks of purchase and frame tearing etc,), then the back and forth and you guys only offering us 5 new springs after we told you we have springs breaking daily, you guys at last got with the programme and replaced the entire trampoline. That happened on 23 June 2023, way after it was first reported. Happy to have been helped we had high hopes... Which did not last long! The new trampoline frame started tearing within a week and springs started breaking almost immediately afterwards. So, we immediately started to try and report it, to Bounce King, from whom we have NOT YET HAD ONE SINGLE REPORT, AND NEITHER FROM MACRO!!! We had phoned, emailed, requested call backs, everything and as I am sitting here typing, NOT ONE single person has tried to reach out to us. We are talking 2 trampolines broken to the point of them being unsafe, in JUST LESS THAN 4 MONTHS!!! I reiterate my previous rating, we had to borrow money to be able to buy this trampoline. It is ONLY MY 12 YEAR OLD daughter using it... We have had to use old springs, given to us just in order to keep the poor child jumping. I can not express my EXTREME DISSAPOINTMENT, not only in Macro, who still seemed to want to help the first time round, but your absolute silence since the second one started falling apart, it very disheartening. Even if you guys do now suddenly decide to pop up for help, the bitterness of this situation, will surely leave a very bad taste for a LONG time to come... The DISSAPOINTMENT and regret is torture. I expected more from a massive company like Macro. NO we do not want a replacement!!!!! After all is said and done, we will ONLY be satisfied, no, we EXPECT to be refunded. We have dated photographic evidence of how quickly the frames started tearing as well as of the broken springs. In fact, I have a shoebox full of broken springs, and NO TRAMPO TO SHOW FOR IT. USELESS! BOTH COMPANIES. MACRO ONLINE AS WELL AS BOUNCE KING. REFUND. Will settle for NO LESS. No we do not want another replacement that will only last 1 month... The trauma to my poor child is already overwhelming! Keep your useless products, give back the money you stole. We were supposed to have a 1 year guarantee on this thing.. we want our Money back.
0
Replies (0)MN
Michelle N
1 reviews | Active since Jan 2020
15 Jul 2023, 16:24
Worst product in the history of products.
FAIR WARNING TO ANYONE CONSIDERING BUYING FROM THIS COMPANY: Do NOT buy from this company EVER UNLESS you are in it to LOOSE! We bought a replacement trampolene from TROJAN (GOOD COMPANY, NOT ON REVIEW HERE), for the one we had for more than 4 years. It's springs started rusting etc, and our kids are growing up, so we thought to uprade. 14 April bought a 12 foot bounce king from Macro. 1 week old and it started breaking springs... we contacted macro immediately with our concern. They took their sweet time and by the time they "agreed" to send us "5" new springs even though the trampo has a year guarantee. This was 3 weeks after purchase and by now we were losing up to 2 springs a day! We packed it up, contacted Macro and requested immediate action. Which they did. Sent us a brand new, sealed 12 foot bounce king trampo and collected the broken one. Which by the way, we only saw once we packed it up, the frame was also busy tearing. (Disclaimer, my daughter that is the primary user, is 12..., just in case someone calls weight limit!) Not! So set up the next one, looked same as the other, this time the net seemed to be more tight then the previous, which seemed like a good sign. (The first net hung loose, which I have never in my years having trampos, have ever seen, but ok.) 1 day! The new trampolene started breaking springs within 1 day! Today mark the 4 week time we had the new trampo and it is a mess. We will have to pack it up tomorrow and this time we demand a refund. We do not want a new trampo from you ever again, so just refund us and we will be done with it. But not responding to our requests for call backs, just make this so much worse. After all, Macro at least responded... but this is not a macro issue anymore, this is a supplier with a VERY BAD PRODUCT issue. DO NOT SUPPORT THIS COMPANY.
Helpful (0)
|Replies (0)MN
Michelle N
1 reviews | Active since Jan 2020
15 Jul 2023, 16:24
Worst product in the history of products.
FAIR WARNING TO ANYONE CONSIDERING BUYING FROM THIS COMPANY: Do NOT buy from this company EVER UNLESS you are in it to LOOSE! We bought a replacement trampolene from TROJAN (GOOD COMPANY, NOT ON REVIEW HERE), for the one we had for more than 4 years. It's springs started rusting etc, and our kids are growing up, so we thought to uprade. 14 April bought a 12 foot bounce king from Macro. 1 week old and it started breaking springs... we contacted macro immediately with our concern. They took their sweet time and by the time they "agreed" to send us "5" new springs even though the trampo has a year guarantee. This was 3 weeks after purchase and by now we were losing up to 2 springs a day! We packed it up, contacted Macro and requested immediate action. Which they did. Sent us a brand new, sealed 12 foot bounce king trampo and collected the broken one. Which by the way, we only saw once we packed it up, the frame was also busy tearing. (Disclaimer, my daughter that is the primary user, is 12..., just in case someone calls weight limit!) Not! So set up the next one, looked same as the other, this time the net seemed to be more tight then the previous, which seemed like a good sign. (The first net hung loose, which I have never in my years having trampos, have ever seen, but ok.) 1 day! The new trampolene started breaking springs within 1 day! Today mark the 4 week time we had the new trampo and it is a mess. We will have to pack it up tomorrow and this time we demand a refund. We do not want a new trampo from you ever again, so just refund us and we will be done with it. But not responding to our requests for call backs, just make this so much worse. After all, Macro at least responded... but this is not a macro issue anymore, this is a supplier with a VERY BAD PRODUCT issue. DO NOT SUPPORT THIS COMPANY.
0
Replies (0)HB
Herman B
1 reviews | Active since Jan 2020
11 May 2023, 10:15
One of the worst customer experiences ever with Bounce King.
I purchased a 12 foot trampoline for my 2 daughters of 13 and 16 last year. The frame broke within the first two months. I contacted the company and they promised to replace it. After many months and numerous follow-up emails where promises were made, the product has not been replaced or refunded and the company has stopped responding to my emails.
Helpful (0)
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Herman B
1 reviews | Active since Jan 2020
11 May 2023, 10:15
One of the worst customer experiences ever with Bounce King.
I purchased a 12 foot trampoline for my 2 daughters of 13 and 16 last year. The frame broke within the first two months. I contacted the company and they promised to replace it. After many months and numerous follow-up emails where promises were made, the product has not been replaced or refunded and the company has stopped responding to my emails.
0
Replies (0)DD
Drikus D
1 reviews | Active since Jan 2020
29 Aug 2022, 14:11
Bounceking unable to quote
Im am fully aware that companies require a audit trail for quotation purposes. I required a quotation for a trampoline mat. I emailed and gave the specifications. Only to receive a email back to say that I need to supply a picture, my physical address, my date of purchase as well as the store that I bought it from. Let me make this clear. I requested a price on a mat for a 3m 10ft trampoline. I in no way stated that there was a manufacturing problem. How is it possible to not get a price for a simple trampoline mat. If you courier only, then quote and state that courier costs are excluded. Im highly disgusted 😒
Helpful (0)
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Drikus D
1 reviews | Active since Jan 2020
29 Aug 2022, 14:11
Bounceking unable to quote
Im am fully aware that companies require a audit trail for quotation purposes. I required a quotation for a trampoline mat. I emailed and gave the specifications. Only to receive a email back to say that I need to supply a picture, my physical address, my date of purchase as well as the store that I bought it from. Let me make this clear. I requested a price on a mat for a 3m 10ft trampoline. I in no way stated that there was a manufacturing problem. How is it possible to not get a price for a simple trampoline mat. If you courier only, then quote and state that courier costs are excluded. Im highly disgusted 😒
0
Replies (0)