Bad customer service!

Regretting placing an order the moment it was placed. Never encountered such rudeness in my life. I don’t understand how they make money as customer service and customer relations are non existent. If it wasn’t for the 20% deductible for cancellation then I would have cancelled the order. This order was a trial run to see if I can make use of them for corporate gifting but this will be the first and last time I make use of them. Really disappointed.