Shocking experience. Utterly disgusted in Bowl'd

I am so disappointed in my experience at Bowl'd. It was my boyfriends birthday lunch and was meant to be a special day for him. Everything about our experience here was utterly shocking. From service to food to "value" for money. When we first arrived, the waiter took ages to arrive to take down drinks orders, same thing when we wanted to place orders for food. We then asked for a jug of water for the table, which was brought, with glasses to drink the water out of. I eventually had to get up as nobody came to assist, and asked another waitress to please bring glasses, she said sure - yet again the glasses did not arrive. When our food came - more issues.

Namely: - my ravioli was ICE cold and drowning in so much sauce it was unpleasant. -my friend found a long piece of hair inside one of her ravioli pieces. - another friend found a BUTTON in his butternut, and his steak was asked to be medium, it was rare if not blue. We told the manager about both these incidences, yet not as much as an apology was made to the table. - we wanted ice cream from the ice cream bar but lone and behold, the freezer was not working and the ice cream was mush and crystallised when the waiter tried to scoop a serving, yet again no apology to be found. Just to top off our "lovely" experience, my friend asked for a cappuccino, to have with the birthday cake I had brought, since we could not have ice cream, and that only arrived after we had received the bill.

OH - and none of the kitchen staff as much as pretended to wear a mask. They are dealing with the food we are eating and no precautions are taking. They should not be operating with this hygiene standard,

I am so disappointed. I would love to know how and why this restaurant is still in operation? For the prices you pay, you would expect it to be on the standard of Aurum, Saint and Marble. Utterly horrific experience. Will never step foot in this restaurant ever again, and recommend others not to either. They don't even deserve the one star if I am very honest.