Harassment, ******ion and No Response from Boxer Cnr Von Brandis and Jeppe Street

I am extremely disappointed with the experience I had at the Boxer store in Cnr Von Brandis and Jeppe Street, Johannesburg on 26 February 2026, and even more disappointed that despite my attempts to follow up, I have received no feedback from Boxer regarding my complaint.

I am a regular customer at this branch and shop there at least every second day during the month, mainly purchasing bread and other household items. I have always received friendly service from the staff inside the store, which is why this incident and the lack of response has been so upsetting.

On the day in question, between 5pm and 6pm, I completed my shopping and had a full trolley. I asked at the till whether I could take the trolley outside and was advised that there were people outside who assist customers.

When I went outside, I approached a man in security regalia and asked for assistance. To my shock and disgust, he began making inappropriate ***ual remarks towards me, which made me extremely uncomfortable. I moved away and requested a Bolt instead.

When my Bolt arrived and I attempted to take the trolley to the vehicle to load my groceries and return it, the same individual insisted he would only assist if I paid him R20. I told him I did not have money and that I would load my groceries myself. He then began harassing me and pulling the trolley away, demanding money.

During this chaos and the way the trolley was being handled, several of my groceries were damaged.

My milk spilt

My maize meal bag tore

My eggs were broken

It was an absolute mess after spending a significant amount of money in the store.

The situation escalated even further when this individual reported my Bolt driver to nearby taxi drivers, claiming he was not allowed there. The taxi drivers then surrounded and harassed the driver, demanding money and threatening to impound his vehicle. The driver, fearing for his safety, ended up paying R500 (with my assistance) just to leave safely.

With the serious safety concerns around e-hailing services in South Africa, it is extremely troubling that such behaviour is being allowed to happen outside a Boxer store all over a demand for R20.

What is even more concerning is that despite reporting this matter and attempting to follow up, Boxer has not provided any response or acknowledgement.

Customers should feel safe and respected when shopping at your stores. No customer should be subjected to harassment, ************, ***ual remarks, or ******ion on your premises.

I would like to know:

What action Boxer will take regarding this incident

How customer safety outside the store will be addressed

How Boxer intends to resolve the damage to my groceries caused during this incident

I hope this complaint finally receives the attention it deserves.