SM
Sibongile M
Active since Apr 2014
9
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Reviews
9 reviews1 month ago
Harassment, ******ion and No Response from Boxer Cnr Von Brandis and Jeppe Street
I am extremely disappointed with the experience I had at the Boxer store in Cnr Von Brandis and Jeppe Street, Johannesburg on 26 February 2026, and even more disappointed that despite my attempts to follow up, I have received no feedback from Boxer regarding my complaint. I am a regular customer at this branch and shop there at least every second day during the month, mainly purchasing bread and other household items. I have always received friendly service from the staff inside the store, which is why this incident and the lack of response has been so upsetting. On the day in question, between 5pm and 6pm, I completed my shopping and had a full trolley. I asked at the till whether I could take the trolley outside and was advised that there were people outside who assist customers. When I went outside, I approached a man in security regalia and asked for assistance. To my shock and disgust, he began making inappropriate ***ual remarks towards me, which made me extremely uncomfortable. I moved away and requested a Bolt instead. When my Bolt arrived and I attempted to take the trolley to the vehicle to load my groceries and return it, the same individual insisted he would only assist if I paid him R20. I told him I did not have money and that I would load my groceries myself. He then began harassing me and pulling the trolley away, demanding money. During this chaos and the way the trolley was being handled, several of my groceries were damaged. My milk spilt My maize meal bag tore My eggs were broken It was an absolute mess after spending a significant amount of money in the store. The situation escalated even further when this individual reported my Bolt driver to nearby taxi drivers, claiming he was not allowed there. The taxi drivers then surrounded and harassed the driver, demanding money and threatening to impound his vehicle. The driver, fearing for his safety, ended up paying R500 (with my assistance) just to leave safely. With the serious safety concerns around e-hailing services in South Africa, it is extremely troubling that such behaviour is being allowed to happen outside a Boxer store all over a demand for R20. What is even more concerning is that despite reporting this matter and attempting to follow up, Boxer has not provided any response or acknowledgement. Customers should feel safe and respected when shopping at your stores. No customer should be subjected to harassment, ************, ***ual remarks, or ******ion on your premises. I would like to know: What action Boxer will take regarding this incident How customer safety outside the store will be addressed How Boxer intends to resolve the damage to my groceries caused during this incident I hope this complaint finally receives the attention it deserves.
159 replies
3 months ago
Appalling behavior from staff
Good day, I am writing to formally raise a complaint regarding my experience with the Truworths store at Maponya Mall. I placed an order (Order No. O32*****97) and on 30th December 2025, I went to the store to check if it had arrived. I arrived at 18:04, but the staff had already left. To accommodate this, I arranged with my employer to knock off early and work from home so I could be closer to the mall. I left work at 16:30 and rushed to the store, only to find it closed. Staff informed me that the store closes at 17:00, despite the published store hours clearly stating 18:00, and the customer consultant confirming this. When I asked why the store was closing early at 16:56, I explained that I needed my order, which contains my daughter’s photoshoot dress. The staff member took my ID and told me the order was at Truworths Man. I asked if I could quickly go and return for an exchange, and she said she would speak to the manager, instructing me to hurry. I then rushed to Truworths Man, where the staff were friendly and promptly assisted me. When I returned to Maponya Truworths at 17:11, the store was already closed. This not only caused inconvenience but also disrupted plans for my children, and I now face the possibility of repurchasing something I have already paid for. I find this situation unacceptable and request a formal explanation for: Why the store closed earlier than the advertised hours. Why was I **** to. What steps will be taken to prevent such issues in the future. I trust that you will investigate this matter thoroughly and provide a resolution promptly.
0 replies
6 months ago
Committed Information on Policy
Dear Avbob, I'm writing to express disappointment with the service received from your sales department. In January 2024, your agent sold us a funeral policy over the phone, but we never received policy details or confirmation. We requested a call record to verify added members, but some members, including the deceased, were not included. Despite paying premiums, your branch refused to assist with the claim, citing the member's exclusion. We demand: 1. Immediate retrieval of the call recording (number provided: 07*****9613). 2. Assistance with the claim. We expect prompt attention to this matter.
442 replies
20 months ago
ANGELIQUE/ANGELINE MONARCH INSURANCE MONSTER!!!!!!!!!!!!!!
To say I am upset is putting mildly. So i took out finish at Lewis Store in Eldorado Park, this being the 2nd contract with them. 1st contract I have no issues. Right the second contract which consists of TV, Fridge, sound bar and kitchen set. Right firstly I am paying for a sound bar that I dont even have with no communication from the store, they kept sending me from pillar to post only for them to say that the sound bar is out of stock, so why am I paying for something I do not have and they dont even know when it will be available so who will compensate for the times I did not have it???????? Right moving on to Monarch ****** Insurance with their very unprofessional ANGELIQUE/ANGELINE whatever its called. On the 12th of Aug 2024, my helping was cleaning the yard, after she had just mopped the house, she opened the gate as she was sweeping from outside to inside the yard. Everyone knows its August and quite windy, she was also taking out the ****. Right she then entered the yard and went to throw the ******* collected. Now I am sitting behind the house (Highly Pregnant- infact declared a high risk pregnancy) reading a book, my helper gets to me we have a brief conversation about the guys who had came day before to sell carpets, when we done she went back to close the gate and clear the material she was using, as she entered the house she saw that the TV, laptop and decoder are missing, she screamed for me to come- obviously I cannot run I get to the house and yes those things have been ****** , we go out the yard to search if anyone, even went to the extent of checking the near by veld there was no one. We came back and went to the police station to report this matter the poloce were very sympathetic as they saw how distraught I was espicially in my condition, opened a case and left. Now I reported the matter to Lewis and they told me I needed to complete an insurance form, which they never sent to me until I went to the store on Saturday 17th August 2024 logged the form, I was told I will be contacted and the will be people coming to investigate no problem, today I receive a message that the claim has been declined as there is nothing broken, This useless piece of **** Angelique/Angeline failed to answer when I asked her is it my respoinsibility to tell ********s how to conduct what they do??? Is it my fault that they didnt break in, must the yard not be cleaned because Monarch insurance has incompentent people that specifiucally want ********s to operate like their peanut brains. I will be taking this further to the ombudsman as its quite absurd to say the least. Also Lewis needs to know that I will not I refuse to be paying for things I do not have ****** that lack customer service sies you guys should be ashamed of yourselves ripping people off like that.
53 replies
76 months ago
Shocking Service
The staff at Maponya mall totally including their manager , their service is appalling not to mention the least...it's a joke , a circus how the hell were these people hired. Lindo in tracking is the worst of their kind
61 replies
81 months ago
Disgusting ????????????????
Yhuuu I don't even know how to describe this appalling service I received from Thuli Dlamini, rude , ill mannered speaks over the customer , does not listen and lastly failed to help me. She was just wanted to pass the buck and just the willingness to assist was not there, how do u hire such people that come to work and cannot even show empathy , cannot even answer questions and help their customers .... I ****ed coz she was meant to transfer me to a manager , but I was just kept on the line , I doubt she even did transfer me to anyone ????????????????????????????????????????????
210 replies
95 months ago
Hungry Pregnant Woman
I am 5 months pregnant woman who has been waiting for her breakfast from sandwich baron illovo for close to 3 hours now, i have tried their phones no success it just rings or is engaged, no communication from them with an update, this is a disaster how do you keep a PREGNANT WOMAN hungry for so long!!!!!!!!!!!!!!! I am disgusted by this, i have a severe headache now due to hunger
106 replies
122 months ago
Utterly Disgusted by the service
I ordered pizza with reference #935085 at 12H35 it is now 1h53 after the delivery time is stipulated at 45mins i have been waiting and calling the number 0719001048 to trace my order left numerous missed calls and finally when the gentleman answered he was so rude and willing to get into an argument with me about the clause \if its late its free\" he then said he will track the the diver and call me back am still waiting even now .. when the order arrived it was completely wrong and the dot black\" When we present you with your pizza, if the dot is red, your pizza's hot and fresh
0 replies
126 months ago
Crappy service even from Abdul
I came into store today to do my shopping so the store process is that u cannot take items from one floor to another u given a sticker to mark ur items once you at the till.. Iv been standing here for 30mins whilst they look for my polo tshirt bearing in mind it was the only 1 left from that size none of these ladies could find manager Abdul has been called once too many times but he has not come to me... Their incompetence is what's upsetting me even more no care in the world at all how do items get lost when they are suppose to be kept safe
0 replies
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2 (22.22222222222222%)
1 Star
7 (77.77777777777777%)