Please help me and my family find closure.

Hello Peter,the reason I'm writing is because my mom passed away on the 31/12/2020 from covid19 and it's really hard for the family because we are grieving with the loss of our Pillar and rock but now we want to lay her to rest peaceful,but my problem that angers me is that the doctors at the hospital is telling us that we can't see the body to get closure or to make sure if it is my moms body,they want us to go on their word! The thing is we can't go on just a word of people we don't even know and they expect us to trust them just like that,our mom died in that hospital all alone with no loved ones by her side because we trusted them to take care of her....there is a lot of body switch and mistakes happening and the family is just asking to view and make sure if that is our mom body and not someone else..... The law stated on news 24 that one or two people are allowed to view the body at the hospital to make sure it is our relative so why are they denying us that peace of mind and closure.... please help me as soon as you can because we are supposed to cremate her this coming Saturday...we are going back to the hospital tomorrow morning again to try again for the 3rd time. Please help me and my family find closure.