SP
Stanley P
Active since Apr 2020
11
Reviews
0
Industries
Reviews
11 reviews24 months ago
Angry client
I payed for the installation for WiFi with too much WiFi an was sent a message that they tried calling me but I didn't answer,so I let that slide an reschedule for another day,I received a message saying that they will do installation on the 07/05/2024 btwn 8am-17pm... Keep in mind that I hav taken a day off from work to be at home for the installation for wen they come an I was at home the whole day,no one called me an I hav called them 8times today to find out if they are still coming an all they say at the office is that I must wait they will come... keeping my phone in hand whole day waiting for their call,I received a message at 17:40 saying that they have tried calling me an I was not answering so now I must now reschedule... My point is.. I hav taken off a whole day from work all for nothing...I lost a good days work...keep in mind that I am working for myself an everyday means alot for customer satisfaction. They send me a message saying that they have called me but didn't,... lying to me instead of taking responsibility for their poor service delivery... Now I must wait again an take another day off from work an loose money again for them to just lie to me an make empty Promises...but who is re embusting me for my time an money that I am loosing...this is unprofessional an something must be done to make sure they have better service delivery... The way I am feeling I wil not in a million years advise anyone to use their services...
106 replies
64 months ago
Please help me and my family find closure.
Hello Peter,the reason I'm writing is because my mom passed away on the 31/12/2020 from covid19 and it's really hard for the family because we are grieving with the loss of our Pillar and rock but now we want to lay her to rest peaceful,but my problem that angers me is that the doctors at the hospital is telling us that we can't see the body to get closure or to make sure if it is my moms body,they want us to go on their word! The thing is we can't go on just a word of people we don't even know and they expect us to trust them just like that,our mom died in that hospital all alone with no loved ones by her side because we trusted them to take care of her....there is a lot of body switch and mistakes happening and the family is just asking to view and make sure if that is our mom body and not someone else..... The law stated on news 24 that one or two people are allowed to view the body at the hospital to make sure it is our relative so why are they denying us that peace of mind and closure.... please help me as soon as you can because we are supposed to cremate her this coming Saturday...we are going back to the hospital tomorrow morning again to try again for the 3rd time. Please help me and my family find closure.
0 replies
71 months ago
Natasha Pillay for Agent of the Year for FNB Best Customer Service
Hi FNB, This is not a complaint, but rather compliment to Thank Natasha Pillay for her Excellent Customer Service and problem resolution s****s. I wish to extend a Huge Thank you to Natasha Pillay for going above and beyond in resolving my Query/Issue. Because of Natasha Pillay, my confidence is won back to FNB. I am 100% Happy with Natasha and FNB and the way Natasha Pillay has handled my query till resolution. Regards, Stanley
105 replies
71 months ago
You Ignored my request for Covid or any form of relief. Im unemployed now
Dear Ackermans, How Bad of you to ignore, i emailed you back and forth and you refuse to help. I am still unemployed unable to pay you, since my employment was terminated due to the lockdown. many people was affected and you have no compassion, you sent me bills but ignore my emails, the documentation I sent you proving my unemployment. If I don't have money for food, where do you still expect me to find money to pay you. you might aswell write this off as bad debt, sell the debt to who ever. I dont work, I dont have food to eat, I dont have money to pay you. Hope your selfishness gets to see this.
0 replies
71 months ago
No reponse to Covid relief or Insurance payout for my credit card account
Dear FNB, I was so happy when you assisted me with Covid relieve for my FNB Loan, but you refused to assist me with my credit card which is now in arrears with you. I queried both, you helped with one but ignore my other query. I am still unemployed and nothing changed. I am still unable to pay my credit card. I am still waiting on your positive feedback to tell me that my covid relieve of insurance on my credit card is happy to pay out. Guess you going to blacklist me because you no longer want to assist. Same story, logged both queries at the same time, going back and forth. Thank you FNB. I have sent you many emails, with a long list of reference numbers on file, please review every email correspondence. why approve relief for my loan, but ignore relief for my credit card.
210 replies
72 months ago
Ackermans Hardship Benefits team refuse to help with Covid Relief
Hi Ackermans, I have been communicating with you back and forth for the past 2 months, whereby I had emailed you my documents stating and proving that I am no longer working due to the lockdown. I lost my work and no longer earn an Income. I do not have money to buy food and you ignore all communication. I have been asking for some form off assistance during this time, but you have refused to assist and ignored all communication. I am unable to pay any debt if I am not earning an income. Thank you for choosing not to assist when I am unable to feed myself and my family, as you rather chose to continue billing and handed me over to Attorneys when I could not afford to pay, due to unemployment. I have brought this matter to your attention. my account number is 10201909090136692089 Annie Venter has tried her best to help, by escalating and forwarding all my documents proving my unemployment and my query to your Hardship Benefits Team who fail to assist or evens look at my query.
315 replies
72 months ago
Kick me when I am down and refuse to help with CovidRelief
Hi VirginActive, I have been communicating with you back and forth for the past 2 months, whereby I had emailed you my documents stating and proving that I am no longer working due to the lockdown. I lost my work and no longer earn an Income. I do not have money to buy food and you ignore all communication. I have been asking for some form off assistance during this time, but you have refused to assist and ignored all communication. I am unable to pay any debt if I am not earning an income. Thank yo for choosing not to assist when I am unable to feed myself and my family, as you rather chose to continue billing me when your Gyms was closed and handed me over to Attorneys when I could not afford to pay, due to unemployment. I have brought this matter to your attention. my account number is 4007661565
105 replies
72 months ago
You Refuse to help with Covid Reflief or any form off assistance
Hi HomeChoice, I have been communicating with you back and forth for the past 2 months, whereby I had emailed you my documents stating and proving that I am no longer working due to the lockdown. I lost my work and no longer earn an Income. I do not have money to buy food and you ignore all communication. I have been asking for some form off assistance during this time, but you have refused to assist and ignored all communication. I am unable to pay any debt if I am not earning an income. Thank yo for choosing not to assist when I have brought this matter to your attention. my account number is 309313845
105 replies
72 months ago
begging for proper assistance from FNB as not getting help
Dear FNB, Since the past 2 months going back and forth asking for help with the Covid lockdown, seeking relief, you sent me "Kindly be advised that your COVID claim for CE0004000076347454 has been approved." CE0004000076347454 : - FNBREF#138190977 This really made me happy, one of my Loan Installments was paid. I need more info, as I understand this is only for my loan, what about my credit card I have with you, same process should apply and be approved. Yet what makes me sad is, You giving me the run around again with the same scripted reply referring me to the app to apply for covid relief, The app do not work, I do not have my login details and unable to reset, as it refers me to an app which do not work. 2 month struggling I give up, Been asking for help and still asking for help, I am still unemployed, sent you all my documents to proof this. please approve an application for my credit card to be paid, etc as the same process and criteria as the above approval, you cant follow a diff process for one and a different process for the other, both products is with you and I need info as for how long this will be paid or covered for, while I am not working, please help, please assist, I keep calling to you, you never answer phones, your email replies is scripted with no human compassion and you never call me back to atleast try resolve the issue, resulting in lots of back and forth emails and hellopeter complaints.
210 replies
72 months ago
worst unhelpful bank in south africa
FNB IS THE WORST BANK, UNHELPFULL, NOT WILLING TO HELP. I HAVE A LOADN AND CREDIT CARD WITH FNB, LOST MY JOB, UNABLE TO APPLY FOR COVID RELiEFE OR ASSIST WITH DEFERING MY PAYMENTS, TILL AFTER LOCKDOWN< YOUR CONSULTANTS SENDS ME TO THE FNB APP< WHICH I DONT HAVE< FNB>MOBI WHICH DONT EXIST< TRIED RESET MY ONLINE BANKING PASSWORD< REFERS ME TO THE APP< NOT WORKING< NOT KNOWING MY USER NAME< YOU NOT HELPING< ON TOP OF THIS YOU DISGRACE BY REFERING ME TO DEBT COLLECTIONS< SENt you all my documents to proof I dont work, asked an a hundred emails for help, YOU REFUSE< TO ANYONE OUT THEIR, DO NOT USE FNB< THIS IS THE WORST AND UNHELPFUL BANK. I ONLY HAVE. 3 months of payments left with you and this is how you treat me, I ref: 20200510_194316331 REF:20200429_093928043 ref: 3326117NF FNB Life Complaint Ref: 3326178NF there is many more reference numbers and a long list of emails where I aked for your help with this.
525 replies
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