Based on recent customer reviews, TooMuchWifi shows a deeply polarised customer experience. While some customers praise affordability and helpful agents, the overwhelming majority describe severe failures in installation follow-through, network reliability, refund processing, and communication. Frustration with missed technician appointments, unresolved tickets, and unanswered calls dominates the feedback, with customers frequently reporting weeks without service despite paying monthly subscriptions.
TrustIndex
4.5
Ranking
#25
in Fibre & Broadband
NPS Score
-43
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, TooMuchWifi shows a deeply polarised customer experience. While some customers praise affordability and helpful agents, the overwhelming majority describe severe failures in installation follow-through, network reliability, refund processing, and communication. Frustration with missed technician appointments, unresolved tickets, and unanswered calls dominates the feedback, with customers frequently reporting weeks without service despite paying monthly subscriptions.
The most common complaint about TooMuchWifi, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. Installation (1.2) is a critical failure point. Customers repeatedly report paid installations with no-show technicians, multiple reschedules, no communication, and weeks of waiting. Refund requests after failed installations are routinely delayed or ignored, leaving customers feeling exploited.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Dear Valued Customer TooMuchWifi is aware of the network outage in your area that is affecting your internet connectivity. Our engineers are working on the issue. We apologise for the inconvenience caused and endeavour to get you back online ASAP. Enkosi TooMuchWifi This is the text message we wake up to everyday! and it's getting ridiculous at this point. And we are expected to pay a full installment at the end of the month.
1 reviews | Active since Jan 2020
Dear Valued Customer TooMuchWifi is aware of the network outage in your area that is affecting your internet connectivity. Our engineers are working on the issue. We apologise for the inconvenience caused and endeavour to get you back online ASAP. Enkosi TooMuchWifi This is the text message we wake up to everyday! and it's getting ridiculous at this point. And we are expected to pay a full installment at the end of the month.
1 reviews | Active since Jan 2020
Dear Too Much WiFi Support Team, I am writing to express my deep frustration with the lack of resolution regarding my voucher purchase via African Bank. Despite seeing days remaining in the portal, I have been unable to connect to the service. I escalated this issue almost a week ago, and after several follow-ups, I was told today that I must redeem the voucher in the app—which I never received. Furthermore, when requesting a refund, I was informed this was impossible, and the team lead I spoke to was dismissive and unhelpful. I paid for a service I have not been able to use, and this is simply unacceptable. I expect a prompt resolution—either a functioning voucher or a full refund. Please escalate this matter urgently and confirm the next steps by the end of the day.
1 reviews | Active since Jan 2020
Dear Too Much WiFi Support Team, I am writing to express my deep frustration with the lack of resolution regarding my voucher purchase via African Bank. Despite seeing days remaining in the portal, I have been unable to connect to the service. I escalated this issue almost a week ago, and after several follow-ups, I was told today that I must redeem the voucher in the app—which I never received. Furthermore, when requesting a refund, I was informed this was impossible, and the team lead I spoke to was dismissive and unhelpful. I paid for a service I have not been able to use, and this is simply unacceptable. I expect a prompt resolution—either a functioning voucher or a full refund. Please escalate this matter urgently and confirm the next steps by the end of the day.
1 reviews | Active since Jan 2020
If I could I would give them 0 stars This is the worst wifi company. You sleep with no connection, wake up with no connection and during the day you'd probably use it for about an hour or 2 then it starts with the (connected with no internet) bull. I honestly would not recommend this wifi to anyone Ooooh the WhatsApp number is ****ty, they always say a representative will be with you shortly but no one ever contacts you. Waste of money
1 reviews | Active since Jan 2020
If I could I would give them 0 stars This is the worst wifi company. You sleep with no connection, wake up with no connection and during the day you'd probably use it for about an hour or 2 then it starts with the (connected with no internet) bull. I honestly would not recommend this wifi to anyone Ooooh the WhatsApp number is ****ty, they always say a representative will be with you shortly but no one ever contacts you. Waste of money
1 reviews | Active since Jan 2020
I am disappointed and appalled at the service of this provider. Where there has been no service as all. I have paid for the service and have received none for the past two weeks where there is no connection. The issue has been logged with the contact centre, but they lie and say a technician will be sent to assist and NOTHING, this was two weeks ago. So now we are expected to pay again at the end of the month for no service that will be provided. This is disgusting service, should I wish to install they come running quick. I need the connection fixed as in yesterday or this won't be the end of my review: Ref ticket logged: 1138229 and 1145014.
1 reviews | Active since Jan 2020
I am disappointed and appalled at the service of this provider. Where there has been no service as all. I have paid for the service and have received none for the past two weeks where there is no connection. The issue has been logged with the contact centre, but they lie and say a technician will be sent to assist and NOTHING, this was two weeks ago. So now we are expected to pay again at the end of the month for no service that will be provided. This is disgusting service, should I wish to install they come running quick. I need the connection fixed as in yesterday or this won't be the end of my review: Ref ticket logged: 1138229 and 1145014.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I’ve received from TooMuchWiFi. I paid for my installation in full on Monday, 4 May, and earlier this week I received confirmation that my installation was scheduled for Friday, 15 May. The technician arrived, only to tell me that they did not have all the necessary equipment to complete the installation. I was then assured that they would return the following day, 16 May, to finish the job. Saturday came and went. I called the technician multiple times with no response, until I eventually realised that my number had been blocked. Completely unacceptable and highly unprofessional. I then contacted customer care, where I was promised that another technician would be sent out before 5pm on 16 May. I even received another confirmation message for the installation appointment. Once again, nobody showed up. Today, 17 May, I called again asking to speak to the consultant who assisted me yesterday. I was told she would call me back. Surprise surprise — no callback. What makes this even more frustrating is that TooMuchWiFi heavily advertises “excellent service,” yet my experience has been the complete opposite. Poor communication, broken promises, technicians who disappear, and absolutely no accountability. At this point, I am genuinely considering cancelling everything and requesting a full refund because this has been one of the most frustrating installation experiences I’ve ever dealt with. Customers deserve honesty, communication, and basic professionalism — none of which I have received.
1 reviews | Active since Jan 2020
I am extremely disappointed with the service I’ve received from TooMuchWiFi. I paid for my installation in full on Monday, 4 May, and earlier this week I received confirmation that my installation was scheduled for Friday, 15 May. The technician arrived, only to tell me that they did not have all the necessary equipment to complete the installation. I was then assured that they would return the following day, 16 May, to finish the job. Saturday came and went. I called the technician multiple times with no response, until I eventually realised that my number had been blocked. Completely unacceptable and highly unprofessional. I then contacted customer care, where I was promised that another technician would be sent out before 5pm on 16 May. I even received another confirmation message for the installation appointment. Once again, nobody showed up. Today, 17 May, I called again asking to speak to the consultant who assisted me yesterday. I was told she would call me back. Surprise surprise — no callback. What makes this even more frustrating is that TooMuchWiFi heavily advertises “excellent service,” yet my experience has been the complete opposite. Poor communication, broken promises, technicians who disappear, and absolutely no accountability. At this point, I am genuinely considering cancelling everything and requesting a full refund because this has been one of the most frustrating installation experiences I’ve ever dealt with. Customers deserve honesty, communication, and basic professionalism — none of which I have received.
1 reviews | Active since Jan 2020
REF: 1091221 I am writing to formally highlight the outstanding service I received from your agent, Yondisa. While my overall experience with the TooMuchWifi service was highly disappointing—specifically regarding a 24-day connectivity outage—Yondisa’s professionalism completely transformed a frustrating situation. She demonstrated extreme patience, deeply understood my grievances, and managed my account with the utmost care. Furthermore, she took immediate ownership of the issue and successfully secured a financial compensation approval for the days I was left without service. This commendation is strictly a reflection of Yondisa’s exemplary customer care skills, rather than the technical service itself. Employees of her calibre are a rare asset, and her dedication deserves formal recognition. If you want to submit this, let me know: Where you plan to post or send this (e.g., HelloPeter, Google Reviews, email to management) If you need to include specific account details or case numbers If you want to adjust the tone to be more demanding of the company while still praising the agent I can format the text to perfectly match your chosen platform.
1 reviews | Active since Jan 2020
REF: 1091221 I am writing to formally highlight the outstanding service I received from your agent, Yondisa. While my overall experience with the TooMuchWifi service was highly disappointing—specifically regarding a 24-day connectivity outage—Yondisa’s professionalism completely transformed a frustrating situation. She demonstrated extreme patience, deeply understood my grievances, and managed my account with the utmost care. Furthermore, she took immediate ownership of the issue and successfully secured a financial compensation approval for the days I was left without service. This commendation is strictly a reflection of Yondisa’s exemplary customer care skills, rather than the technical service itself. Employees of her calibre are a rare asset, and her dedication deserves formal recognition. If you want to submit this, let me know: Where you plan to post or send this (e.g., HelloPeter, Google Reviews, email to management) If you need to include specific account details or case numbers If you want to adjust the tone to be more demanding of the company while still praising the agent I can format the text to perfectly match your chosen platform.
TooMuchWifi scores 1.5 out of 5 on Hellopeter's AI analysis of service quality in Internet & Telecoms, compared to the Internet & Telecoms industry average of 1.9. Their strongest theme is Network Reliability (1.7); their weakest is Installation & Setup (1.2). The top AI-rated Internet & Telecoms business on Hellopeter is Atomic Access (4.9). How is the AI Score calculated? →
TooMuchWifi has a TrustIndex of 4.5 out of 10 on Hellopeter, based on 402 reviews in the last 12 months. Hellopeter has tracked TooMuchWifi across 1,111 total reviews. How is the TrustIndex calculated? →