NN
Nomvuyo N
Active since Aug 2024
7
Reviews
0
Industries
Reviews
7 reviews1 week ago
Disgusting service and no care for their customers
I am disappointed and appalled at the service of this provider. Where there has been no service as all. I have paid for the service and have received none for the past two weeks where there is no connection. The issue has been logged with the contact centre, but they lie and say a technician will be sent to assist and NOTHING, this was two weeks ago. So now we are expected to pay again at the end of the month for no service that will be provided. This is disgusting service, should I wish to install they come running quick. I need the connection fixed as in yesterday or this won't be the end of my review: Ref ticket logged: 1138229 and 1145014.
2 replies
5 months ago
**** of a company
Follow up on my previous complaint that took more than two months and more to be resolved. No double payout received for an accidental death but this is what they advertise when you open a policy. What a massive **** of a company.
1 reply
6 months ago
Ashamed to be an AVBOB client
I will and would never recommend AVBOB to anyone. This was one of my biggest life mistakes. I am not sure if they are running a Tellytubby or clown show but definitely not a Funeral assurance society. I have been waiting for my accidental claim results since the 13/10/2025. I have called and emailed on numerous occasions, and I keep getting told that it is being escalated. So are you telling me that each time I call, then they decide to escalate it. How can an accidental death be escalated and investigated for almost two months, what kind of show is this. I have spoken to Bonke in the complaints department who has decided to no longer respond to my emails. I spoke to Lethabo and Mapitsi who told me all sorts of the above stories. Nothing concrete. The last straw is that I have made my 4th attempt to call today to get a resolution and every time the line gets cut off or I get transferred and no answer and then the line gets cut off after waiting for 30min. Diana Mpahlele: The lady handling the investigation is all of a sudden unavailable with no decency of confirming the feedback and not answering calls. I am really starting to think that Avbob is honestly a ****!!!! My last call now this afternoon with Dawutsepile, advised she will transfer my call and never came back as I have been waiting for another 30min for an answer. I swear this is ludacris and diabolical. In time of need this is what an entire huge entity as AVBOB does to their clients.
1 reply
8 months ago
I WANT MY RETIREMENT MONEY
I am utterly disgusted, disgraced and appalled with Old Mutual. A company that is so distasteful and off the charts pathetic. I know they are used to chowing peoples Retirment funds but not this time. I have had a retirement plan with Old Mutual for as long as I have been working +_ 30 and more years. I am 55 and advised when signing up that is when I will retire and require my money. Not only do they not want to give me ALL my funds due to me, but they also want to provide the funds to me on their own terms. I have asked for an agreement for my Retirment plan and that has not surfaced. A lumpsum payment was supposed to be issued at the end of September and now all of a sudden, my TAX number is incorrect, however the same appalling company gave me funds in the beginning of September with exactly the same TAX number. I have provided the TAX number today with confirmation from SARS as Old Mutual decided to change as it seemed due to not paying me my funds. I WANT EVERY LAST cent that I have ever provided to Old Mutual, and I want it ASAP. This will be following the financial Ombudsman and any higher department, company, authority, individual that I can and will reach. I am more than disgusted!!! I WANT MY MONEY OLD MUTUAL.
2 replies
18 months ago
Vodacom robbing me of my hard earned money
Ok!! Now this is my second attempt to get the attention of Vodacom. All I got was a lousy automated email that an agent/consultant will reach out to me and that was on Saturday after I wrote my review on Friday. Today is Thursday and still nothing. Pathetic service just like how you took nearly 5k for an ERROR that your system made. I am looking and WANT answers. Since you do not want to answer your client and attend to the matter, I will be taking this further. Trust me!!!!
2 replies
19 months ago
I want my money back due to your technical glitch
I am VERY distraught, disgruntle and highly disappointed. I have been with Vodacom for more years than I can count on my fingers besides having a cellphone contract. My contract I have now is for 36 months which should be coming to an end next month, when I took out this contract I took insurance as well for the unfortunate situations. I lost my phone and claimed for insurance to my surprise I am charged R4161.25 for the claim. And NO, this is not the access fee but for the insurance that Vodacom had a supposed TECHNICAL GLITCH and the insurance was cancelled from the contract. Firstly: I want to know why I must pay for a glitch that happened within your huge company whereas the debit order was going off my account every month with no fail. Secondly: No one and I mean NO ONE had the decency to let me know that the insurance on my phone has been cancelled but you keep taking your money. Where is the proof of the glitch? Where is the proof that you sent me communication informing me that my phone is not covered. Thirdly: WHY and the most important question WHY must I PAY for a glitch in your system that you never thought to inform me about as your client. Where is the transparency and how do I ever trust such a big company with my money again. Lastly: I want my money BACK!!! I should not be paying for a glitch on your system that I had nothing to do with and you failed to advise me of. On top of all of that I had to pay a further R1709.00 for the access fee. This I understand and willing to pay as it comes with the insurance t's and c's. But I want my money back what is the point of having insurance when I have to pay an additional R4161.25. I would like my money back, a formal apology and evidence of the above or else I will be taking this further to the ombudsman. Vodacom, I no longer have faith in your service.
2 replies
21 months ago
Disgusting service
I am utterly disgusted and disturbed by the service I got from this branch in Gugulethu Mall on the 24/08/2024. I booked an online eye test beforehand and confirmed the time for 14:30. I arrived in the store at 14:10. After waiting for about 10-15 min I was told that the optometrist on duty was not seeing any more patients as he was only supposed to see 10 and he has already seen 11. So he will not be taking any more patience. Firstly, I took time to request for a booking and then that was not granted what is the purpose of a booking if you will not grant it? I don't care if he is a freelancer or standing in for someone but do not sell dreams on your website that you cannot uphold. People have lives and we book things around it but this kind of service is appalling. I will be taking this to Hello Peter, pity I was not able to take the gentlemen's name down on duty that day. Now my daughter must go a few more days without being able to see at school and have severe headaches because an optometrist is not willing to assist.
1 reply
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1 Star
7 (100%)