Bad Service

From the first engagement with Brackenhurst Veterinary Hospital I had issues, not the vet the receptionists.

My daughters doggie is staying with us until she will go over to England. Her doggie went for her Rabies shot and had to wait 1 month before the rabies test can be done (it was not specified in days, only said 1 month). I phoned the the vet and spoke to one of the receptionists on 2/6 to find out when I can bring her in for the rabies blood test, I also explained I was told 1 month and it is know 29 days and she said it is fine it will not be an issue. On my arrival on 3/6 I had to stand and wait until the receptionist completed her cell phone call (was definitely not work related), and then asked can if someone please assist me. The receptionist filled in a form and asked me to sign for the test to be done. When the Vet realized that it has only been 29 days and apologized she send me away with an explanation it must be 30 days or more not less. On 6/6 I dropped doggie off and picked her up the afternoon (no one asked me to verify and documentation).

About six weeks later I followed up to find out if the certificate have arrive and it was there. Very happy I went to collect the certificate. Today my daughter informed me that the chip implant dates on the rabies certificate is wrong and they cannot make arrangements to fly her over to England.

So I contact the vet and explained the dates was incorrect on the rabies certificate I was shocked of the response I received, I had to pay 250.00 for the certificate to be reissued! I was told it is my responsibility to double check that they have done their work correct! Seriously.........

Firstly, the second time I took the doggie in I dropped her off as instructed and handed her over to the vet and picked her up the afternoon, I was not asked to confirm ANY information. When I collected the certificate I was handed over the certificate and was not asked to CONFIRM ANY INFORMATION. If I was told this I would have done it!!!!

It is not about the R250, it is about the bad service and the incorrect information given to me or maybe not knowing how their processes work. From my first engagement it was bad, not a happy customer at all!!!!