Disappointed FORMER customer.

My Dog went in for Pneumonia and Passed away after being treated negligently. We were sent to a 24/7 Vet because they don't have 24hr staff yet they have an oxygen machine. Must be an ornament to display their professionalism because those as far as I know should be for 24 HR Vets. They don't have transport to to transfer your pet to a 24hr vet. Then they deceive you into thinking your pet has a chance if you rush them to the 24 hr Vet only to find out that vet on arrival already admitted my dog had no chance of survival. Why the Deceit ? My dog had many surgeries and pulled through. He gets pneumonia and they cant keep him alive. Sad that I still had to pay for his death for their "treatment" of him and get half hearted apologies . I don't blame the Receptionists I blame a so called VET for her ********* negligent attitude. If my pet was cat maybe this Vet would take better care of him. Looks like there is no compassion just after your money. The whole vet industry and the pet medical aids are in on it. Pay monthly premiums they deduct without question. Claim time they have terms and conditions and all other disgusting criteria as lame excuses not to pay then they expect exorbitant payments from state pensioners up front and then make them do the hard work of claiming back from the medical schemes. ***ardly, heartless and thieving industries. Not many follow their oath of the animals' wellbeing. This vet world is disgusting.