Bad business practice and Customer Bullying

Bradian Logistics and Telkom have offered the worst service ever. They sold my cellphone which was on repairs without notifying me. Bradian acknowledges that they sent an SMS but I did not receive it and they still do not accept responsibility for not communicating with me on when and why my cellphone will be sold. The email communication does not even state those conditions. I believe both Telkom and Bradian Logistics stood to gain from the sale of my cellphone as it is still on contract and was less than a year old. None of the two companies get provide adequate proof of communicate for me to make an informed decision. The twist is that Bradian Logistics tells me it Telkom's fault as per email sent to me and Telkom says the cellphone is at Bradian and they are responsible for the miscommunication as per their telephone feedback. The level of customer ill treatment and belittling is of highest proportions in the two organizations. I need my cellphone issue fairly resolved their communication favor them selling my cellphone as they stood to make a profit and reasonably so. I wonder how many more customer are bullied and told about T & Cs which are not enforced by the very organizations that are supposed to educate and inform customer. It is truly a scam which requires relevant authorities to look into. I asked for proof of their communication and to date they have not provided anything.