SM
S M
Active since Oct 2016
8
Reviews
0
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Reviews
8 reviews38 months ago
0
I booked accommodation on Booking.com at 10 On Cape Self Catering Apartments in PE. The pictures of the apartment on booking.com look lovely and amazing. The outside clean. After booking I called "10 on Cape" to check if the accommodation is ideal and was assured that it is ideal. When I arrived at the venue it was not ideal and below my expectation. Reasonably I called 10 ON Cape and emailed them and sent an sms advising them that I am cancelling my booking(I have prove of this). I obviously was disappointed and worried that now I have to look for other accommodation after having driven all night to find that the place is not ideal. Being new to PE I started looking for accommodation tired as I was. Later in the day a lady called me and asked if I can cancel the booking on my side which I did. She assured me that I will get my refund on Monday the 6th of March as the accountant was only available then. On Wednesday 7 March I followed up via email as I did not get my refund. I just got a message saying the owner has decided not to refund me. I called them and a lady told me that because they did not get another booking on these days I therefore will not get my refund but the owner is the decision maker. What I do not understand is that 10 On Cape does not consider the inconvenience they have caused. Neither did they on Monday tell me that they are not refunding me and reasons. I need my full refund as I was forced to look for and pay for other ideal accommodation on the day in question. I feel scammed. There is no better way to describe it. I have since called 10 on Cape and they are no longer answering my calls or my emails. I was advised to send an email to the owner's attention but the owner has not acknowledged receipt of my email but has quickly made a decision not to refund me without informing me. Customer service is poor in this regard.
106 replies
44 months ago
Bad Pusiness Practice and Customer Bullying
Bradian Logistics and Telkom have offered the worst service ever. They sold my cellphone which was on repairs without notifying me. Bradian acknowledges that they sent an SMS but I did not receive it and they still do not accept responsibility for not communicating with me on when and why my cellphone will be sold. The email communication does not even state those conditions. I believe both Telkom and Bradian Logistics stood to gain from the sale of my cellphone as it is still on contract and was less than a year old. None of the two companies get provide adequate proof of communicate for me to make an informed decision. The twist is that Bradian Logistics tells me it Telkom's fault as per email sent to me and Telkom says the cellphone is at Bradian and they are responsible for the miscommunication as per their telephone feedback. The level of customer ill treatment and belittling is of highest proportions in the two organizations. I need my cellphone issue fairly resolved their communication favor them selling my cellphone as they stood to make a profit and reasonably so. I wonder how many more customer are bullied and told about T & Cs which are not enforced by the very organizations that are supposed to educate and inform customer. It is truly a scam which requires relevant authorities to look into. I asked for proof of their communication and to date they have not provided anything.
0 replies
44 months ago
Bad business practice and Customer Bullying
Bradian Logistics and Telkom have offered the worst service ever. They sold my cellphone which was on repairs without notifying me. Bradian acknowledges that they sent an SMS but I did not receive it and they still do not accept responsibility for not communicating with me on when and why my cellphone will be sold. The email communication does not even state those conditions. I believe both Telkom and Bradian Logistics stood to gain from the sale of my cellphone as it is still on contract and was less than a year old. None of the two companies get provide adequate proof of communicate for me to make an informed decision. The twist is that Bradian Logistics tells me it Telkom's fault as per email sent to me and Telkom says the cellphone is at Bradian and they are responsible for the miscommunication as per their telephone feedback. The level of customer ill treatment and belittling is of highest proportions in the two organizations. I need my cellphone issue fairly resolved their communication favor them selling my cellphone as they stood to make a profit and reasonably so. I wonder how many more customer are bullied and told about T & Cs which are not enforced by the very organizations that are supposed to educate and inform customer. It is truly a scam which requires relevant authorities to look into. I asked for proof of their communication and to date they have not provided anything.
268 replies
83 months ago
Illegal and reckless debits Naidoo debt collectors and Telkom.
Telkom made an illegal debit on my account at a date inconsistent with a payment agreement made on the 20th of July 2019. Telkom went on to debit R2000 instead of R800. Bonke went on to tell me that they will not stick to that arrangement and there is nothing they can do because Naidoo debt collectors have taken over the case. In essence this the payment arrangement was a farce. I was told that telkom does not have access in terms of telephone number or contact with Naidoo, which I find absurd because telkom assured me that they will stick to the payment arrangement. Case number 28838079. Telkom in my view has been reckless and insensitive. Both Naidoo debt collectors and Telkom have shown great insensitivity, negligence and recklessness in how they handled this issue to a customer that has been loyal for the past 4 years. Their service is pathetic and not fit for a big company that they claim to be.
0 replies
108 months ago
Robotic consultants
<p>I missed my flight on 28 May 2017 för reasons beyond m'y control as i was terribly sick. When i finally made to the airport Thé Kulula consultant told me my ticket is för a Mango flight. İ went to Mango and they said İt's för Kulula. İ am ran up and down 2 times with my luggage sneezing and dizzy between Kulula and mango counters until Thé Mango consultant phoned Kulula and told them İt's a kulula ticket. Then the kulula consultant tells me u are late in anycase go to thé other counter and rebook. I then went to Rebook and Thé consultants there just said you must pay R1600 on top öf your R800 ticket. I then asked how about an apology för running up and down and İ did not any. İ then said this is bad service and Thé lady said İ am saying İt's bad service because i was late. Both were very Robotic to the extent that one Mango consultant as well as a by stander noticed and said those people are very unfair. I did not have almost R2000 extra to Rebook as I was going to attend a seminar at as Unisa a student in Joburg. May be İ am naïve but I did not get fair treatment. I ended up taking a bus. But I will definetly never fly kulula again. Do théy only help those that are previledged. I am greatly disappointed. It was embarrasing but may be that's how Kulula operates. </p>
0 replies
114 months ago
Unfair business practice
<p>The fixed monthly installments charged after telkom failed to cancel my contract are in my view unfair unethical and illegal. Telkom should take responsibility for not cancelling the contract in time. Remember I literally pressured trlkom to cancel my contract other even now they woild not ha e cancelled it. I would take responsibility for the air time or data purchased as i had no choice. I would have used prepaid airtime. Infact i should be getting sympathy for the inconvenience because you left me no choice but to continue using the contract when I had complied with your cancellation policy. I would like to test this legally because l am now paying for your own inaction. I would also lodge a complaint in all possible avenues available. It can not be that you take customers for granted and rip them off while doing so. In this case the customer is destined to be disadvantaged and taken advantage because from what I gather from telkom it now my fault that they didn't cancell the contract on time. At what point does telkom promote fair business practices. Why is telkom infringing on my rights and I believe I would have been in a better position had telkom cancelled the contract in time. </p>
112 replies
114 months ago
Dishonest, Over promise and underdeliver
<p>I do not know what to do now as telkom keeps taking me for a ride. I frankly do not know if telkom abides by Consumer protection act at all. First they take more than 70 days to cancel my contract and secondly when they do they tell me I am going to be billed until december. But none of them have come to explain why I should pay for Installments when they did not do their jobs right. I followed the cancellation procedure and even then I had to resend the documnets more than twice as they mispalced them and furthermore I called them to follow up they didn't. The situation has not changed. I was promised that the billing depertment will contact me regarding the installemnts they deducted when they should have cancelled the contract. Its been three weeks and no one has bothered to finalise this issue. It is frustrating that you trust a brand like TELKOM and it fails to deliver completely. May be one should seek recourse as a consumer because at this stage none of my concerns matter to Telkom but then again why should telkom care as they don't care about their customers.</p>
56 replies
115 months ago
Pathetic service
<p>Telkom is refusing to cancel my contract. I sent a signed cancellation form with my ID mid August 2016. I was told it takes 21 days. To date the contract has not been cancelled. I have spoken to more than 6 consultants including a manager in the last 14 days and all of them keep telling to resend the documents and they will escalate it. I asked why they keep deducting for a contract that they should have terminated none of them are giving me the answer. It's more than 60 days of patience. If telkom cared for their customers as they say they do this issue should have been resolved in time. It shows incompetence of the highest level. No one has even bothered to call me I am the one making the calls to them. Telkom does not care at all. </p>
161 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)