PLEASE STAY AWAY FROM THEM: TERRIBLE COMPANY

Where do I even begin - The reason I'm staying away from Telkom is because of Bradian Logistics, these guys are ****** and it's such a shame becuase I have been with Telkom for +10 years. I bought a S22 Ultra on contract for my wife, in April 2022. The phone starting giving network problems towards the end of 2022. We initially thought it was because of loadshedding but finally concluded that it was the phone. April 2023, we booked the phone in with Telkom Wonderpark, it was sent to Bradian Logistics. The phone was still under warranty. But Bradian sent us a quote for R20200 becuase the phone had a "deep dent on the LCD" therefore voiding the warranty. I of course rejected the quote and asked for my phone back, I had to pay R180 which I did. Upon receiving my phone back (22 May 2023) , it couldn't switch on because there was a problem with the software. When I booked the phone in, the software was fine and the phone was working perfectly with the exception of the network. Fine, Telkom advised me to take the phone to Samsung Kolonade at my own expense, which I did. Samsung Kolonade was quite surprised by the clumsy assessment from Radian Logistics becuase the phone DID NOT HAVE A DEEP DENT on the LCD (I even took pictures). The phone in near perfect condition. So Radian logistics probably damaged the motherboard or took a part from my phone and gave it to another customer. Guys, please stay as far away from any company that is affiliated with Bradian Logistics. Insure your phone with a credible insurer, I would suggest OutSurance (Impeccable service) Right now, I'm just waiting for two of my contracts with Telkom to end then I`m cutting all ties with them. Bradian Logistics is just pure trash.