Bad service from stupid Sarah Phokela

I brought a bed last year in mams mall and I wanted the bed to be delivered at steelport burgerforts and I spend all my holidays waiting for the bed since from December and I stayed in touch with the shop to find out if my and I received an sms that the bed my delivered while it was not fast forward I requested for refund and I have submit all the documents on the 3rd of February 2026 and they did not bother to call me to advise that I should come to the store to sign for an portal number, until I asked when will I receive the refund that's when sis Faith said I should come to the store and sign for the portal number Sarah Phokela advised that I will get my money before Friday(last week ). Today I communicated with head office regarding my refund and I was advised that I should wait for 7 to 14 working days as my refund was processed few days ago. I communicated with Sarah over the phone she was rude that she does not handle the refund department and she was irate on the call saying that I should wait as the head office advised and why I am busy calling and questioning her regarding the refund. I told her she should give the manager the phone as she stated that she does not deal with refund she rudely says he is not around. For the past 3 months now receiving nothing but bad service from bradlows Mams mall I had enough I want my money and I want nothing to do you guys.