BA
Bradlows and Russells
Unclaimed Business
BA
Bradlows and Russells
Unclaimed Business
39 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bradlows and Russells faces severe criticism across nearly every aspect of the customer journey. Delivery failures are the most prominent issue, with orders going undelivered for weeks despite confirmed dates. Customers report receiving damaged or incorrect products, followed by drawn-out resolution processes that yield no results. Refund and layby disputes are widespread, with payments seemingly lost or delayed indefinitely. Communication breakdowns are a recurring theme, as call centre agents provide inconsistent information, ignore emails, and disconnect calls. In-store experiences also draw complaints regarding rude and unhelpful staff.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|39 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Bradlows and Russells
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencecD
christine D
1 reviews | Active since Jan 2020
19 Mar 2026, 09:10
Brandlouws furniture shop sucks
Ive bought furniture from them but its already has issues with it. Ive out in a claim under my warrenty but they have yet to get back to me when it will be sorted or fix it. This is absolutly rediculous
Helpful (0)
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christine D
1 reviews | Active since Jan 2020
19 Mar 2026, 09:10
Brandlouws furniture shop sucks
Ive bought furniture from them but its already has issues with it. Ive out in a claim under my warrenty but they have yet to get back to me when it will be sorted or fix it. This is absolutly rediculous
0
Replies (0)TW
Tania W
1 reviews | Active since Jan 2020
17 Mar 2026, 10:54
Disgusted
I do not recommend using this company. Their service after buying a product is very bad. If it is broke, even if you pay insurance, (what they make you take) it does not help you as customer because you waste your money because there is abo****ely no service afterwards! Everytime you call they put you on hold or say they will call you back with an update, they do not! Its been a month and now I am stuck with a broken washing machine and still have to pay for it because its on an account! I am disgusted!
Helpful (0)
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Tania W
1 reviews | Active since Jan 2020
17 Mar 2026, 10:54
Disgusted
I do not recommend using this company. Their service after buying a product is very bad. If it is broke, even if you pay insurance, (what they make you take) it does not help you as customer because you waste your money because there is abo****ely no service afterwards! Everytime you call they put you on hold or say they will call you back with an update, they do not! Its been a month and now I am stuck with a broken washing machine and still have to pay for it because its on an account! I am disgusted!
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Vhuhwavho M
1 reviews | Active since Jan 2020
13 Mar 2026, 19:57
Complaint Regarding Mattress Quality and Request For Assistance
I am writing to formally raise a concern regarding a bed that I purchased from Sleepmasters at Cosmos City Mall last year. I collected the bed on the 25th of September. Unfortunately, before the 25th of October, the bed was already no longer in good condition. After contacting the store, I was assisted and a replacement bed was provided to me around November 2025. However, it has now been less than five months since receiving the replacement, and the bed is once again no longer in good condition. This is extremely disappointing, as a bed should last much longer than a few months. Considering that the bed costs approximately R6000, it is not reasonable for me to have to replace a bed every year due to poor durability. I kindly request that this matter be investigated and that a suitable solution be provided. I would appreciate guidance on how this issue can be resolved, as I expected a product of better quality and longevity.
Helpful (0)
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Vhuhwavho M
1 reviews | Active since Jan 2020
13 Mar 2026, 19:57
Complaint Regarding Mattress Quality and Request For Assistance
I am writing to formally raise a concern regarding a bed that I purchased from Sleepmasters at Cosmos City Mall last year. I collected the bed on the 25th of September. Unfortunately, before the 25th of October, the bed was already no longer in good condition. After contacting the store, I was assisted and a replacement bed was provided to me around November 2025. However, it has now been less than five months since receiving the replacement, and the bed is once again no longer in good condition. This is extremely disappointing, as a bed should last much longer than a few months. Considering that the bed costs approximately R6000, it is not reasonable for me to have to replace a bed every year due to poor durability. I kindly request that this matter be investigated and that a suitable solution be provided. I would appreciate guidance on how this issue can be resolved, as I expected a product of better quality and longevity.
0
Replies (0)MS
Maleqhwa S
1 reviews | Active since Jan 2020
11 Mar 2026, 17:00
Unfair treatment from Russel's Bethlehem
Russells Bethlehem doesn't want to fix my tv from January 2026
Helpful (0)
|Replies (0)MS
Maleqhwa S
1 reviews | Active since Jan 2020
11 Mar 2026, 17:00
Unfair treatment from Russel's Bethlehem
Russells Bethlehem doesn't want to fix my tv from January 2026
0
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lebohang M
1 reviews | Active since Jan 2020
9 Mar 2026, 11:38
Bad service from stupid Sarah Phokela
I brought a bed last year in mams mall and I wanted the bed to be delivered at steelport burgerforts and I spend all my holidays waiting for the bed since from December and I stayed in touch with the shop to find out if my and I received an sms that the bed my delivered while it was not fast forward I requested for refund and I have submit all the documents on the 3rd of February 2026 and they did not bother to call me to advise that I should come to the store to sign for an portal number, until I asked when will I receive the refund that's when sis Faith said I should come to the store and sign for the portal number Sarah Phokela advised that I will get my money before Friday(last week ). Today I communicated with head office regarding my refund and I was advised that I should wait for 7 to 14 working days as my refund was processed few days ago. I communicated with Sarah over the phone she was rude that she does not handle the refund department and she was irate on the call saying that I should wait as the head office advised and why I am busy calling and questioning her regarding the refund. I told her she should give the manager the phone as she stated that she does not deal with refund she rudely says he is not around. For the past 3 months now receiving nothing but bad service from bradlows Mams mall I had enough I want my money and I want nothing to do you guys.
Helpful (0)
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lebohang M
1 reviews | Active since Jan 2020
9 Mar 2026, 11:38
Bad service from stupid Sarah Phokela
I brought a bed last year in mams mall and I wanted the bed to be delivered at steelport burgerforts and I spend all my holidays waiting for the bed since from December and I stayed in touch with the shop to find out if my and I received an sms that the bed my delivered while it was not fast forward I requested for refund and I have submit all the documents on the 3rd of February 2026 and they did not bother to call me to advise that I should come to the store to sign for an portal number, until I asked when will I receive the refund that's when sis Faith said I should come to the store and sign for the portal number Sarah Phokela advised that I will get my money before Friday(last week ). Today I communicated with head office regarding my refund and I was advised that I should wait for 7 to 14 working days as my refund was processed few days ago. I communicated with Sarah over the phone she was rude that she does not handle the refund department and she was irate on the call saying that I should wait as the head office advised and why I am busy calling and questioning her regarding the refund. I told her she should give the manager the phone as she stated that she does not deal with refund she rudely says he is not around. For the past 3 months now receiving nothing but bad service from bradlows Mams mall I had enough I want my money and I want nothing to do you guys.
0
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Nonkululeko N
1 reviews | Active since Jan 2020
9 Mar 2026, 09:10
****ed
I bought a fridge and a bed on the 28 of February 2026 and on a Monday they sent a message saying they're on their way, so I didn't go to work waiting for them.they never came .I went to Russells the same address thar is on their website but I found out that this people are using their address to **** people. Please I need your help. My name is Nonkululeko Ntimane from joburg
Helpful (0)
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Nonkululeko N
1 reviews | Active since Jan 2020
9 Mar 2026, 09:10
****ed
I bought a fridge and a bed on the 28 of February 2026 and on a Monday they sent a message saying they're on their way, so I didn't go to work waiting for them.they never came .I went to Russells the same address thar is on their website but I found out that this people are using their address to **** people. Please I need your help. My name is Nonkululeko Ntimane from joburg
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Replies (0)MV
Mariska V
1 reviews | Active since Jan 2020
9 Mar 2026, 08:43
Bad service
We bought a lounge suite there last year September. And this year on the 5th of January 2026 they come to collect the 3-seater because it was damaged and it's been 2 months that we have been waiting for the couch. Evert time I must phone after them to find out what's going on with my couch and then it's just lies and lies. I send a complaint email on the 5th of March, and nobody has even phone me to tell me what's going on and today is the 9th of March. So today I phone again and the manager of the store in Middelburg just put the phone down in my ear while I talking to her telling her this is annexable, we want an answer before Friday, or we want our money back.
Helpful (0)
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Mariska V
1 reviews | Active since Jan 2020
9 Mar 2026, 08:43
Bad service
We bought a lounge suite there last year September. And this year on the 5th of January 2026 they come to collect the 3-seater because it was damaged and it's been 2 months that we have been waiting for the couch. Evert time I must phone after them to find out what's going on with my couch and then it's just lies and lies. I send a complaint email on the 5th of March, and nobody has even phone me to tell me what's going on and today is the 9th of March. So today I phone again and the manager of the store in Middelburg just put the phone down in my ear while I talking to her telling her this is annexable, we want an answer before Friday, or we want our money back.
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Replies (0)VM
Velemseni M
1 reviews | Active since Jan 2020
6 Mar 2026, 20:53
Bradlows umngeni poor customer care service
I requested a refund, but the store is not approving my refund, I had to call them several times only to be told my refund was not successful because the layby is too old. This is a daily ******* ****, I am very much disappointed.
Helpful (0)
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Velemseni M
1 reviews | Active since Jan 2020
6 Mar 2026, 20:53
Bradlows umngeni poor customer care service
I requested a refund, but the store is not approving my refund, I had to call them several times only to be told my refund was not successful because the layby is too old. This is a daily ******* ****, I am very much disappointed.
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Replies (0)