BA
Bradlows and Russells
Unclaimed Business
BA
Bradlows and Russells
Unclaimed Business
47 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Bradlows and Russells is facing significant customer dissatisfaction across its retail and online operations. Customers consistently mention frustrating experiences with delayed or undelivered orders, unresolved warranty claims, and difficulty securing refunds after layby or settlement disputes. A recurring theme is poor communication from store branches, head office, and the call centre, with shoppers reporting being passed between departments without resolution. Product quality concerns around beds, lounge suites, and electronics also surface frequently. Isolated positive feedback highlights helpful in-store salespeople delivering attentive service during the buying stage.
Performance(last 12 months):
Trustindex Rating
1.7TrustIndex
1.7
Review Distribution
1.1|47 Reviews
Jul '25 - Jun '26
Recent reviews (47)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
17 May 2026, 18:35
Bad service ,bad repair,R35000 and not even 8 months old
Good day, I am very disappointed with the service I have received from Bradlows regarding my lounge suite purchased for R35,000 less than 8 months ago. One of the chairs had a problem and was taken in for repairs under warranty. The chair was returned to me in a shocking condition with a rough plank fitted and long *****s visible. This is unacceptable and not a proper repair for furniture that is still under warranty. I have tried to get assistance, but nobody is willing to help me. I paid a lot of money for this lounge suite and expected quality products and professional service
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Anonymous
1 reviews | Active since Jan 2020
17 May 2026, 18:35
Bad service ,bad repair,R35000 and not even 8 months old
Good day, I am very disappointed with the service I have received from Bradlows regarding my lounge suite purchased for R35,000 less than 8 months ago. One of the chairs had a problem and was taken in for repairs under warranty. The chair was returned to me in a shocking condition with a rough plank fitted and long *****s visible. This is unacceptable and not a proper repair for furniture that is still under warranty. I have tried to get assistance, but nobody is willing to help me. I paid a lot of money for this lounge suite and expected quality products and professional service
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 16:10
Advertise products but no delivery
Both Bradlows & Russels advertise a gina wardrobe. Going through the whole process of ordering online and in the end the say they don't deliver to certain areas. This is pathetic and a waste of our time. I am being generous with 1 star.
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 16:10
Advertise products but no delivery
Both Bradlows & Russels advertise a gina wardrobe. Going through the whole process of ordering online and in the end the say they don't deliver to certain areas. This is pathetic and a waste of our time. I am being generous with 1 star.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 10:24
POOR SERVICE RECEIVE
I have asked for a settlement amount to get my Bradlows account in full. Settlement letter received on the 23 April 2026 and the settlement amount was valid till the 30 April 2026. The amount that was provided was R15,312.57. On the 30 April 2026 I paid the full settlement amount of R 15,312.57 to the account and forward the proof of payment to quiries@pl.co.za, elisahlalele@pl.co.za and quiries@jdg.co.za. From day one (1) after I paid my account in full as per settlement, I am struggling to obtain a paid-up letter on the Bradlows account. On Wednesday, 06 May 2026 I received and email from quiries@pl.co.za from a guy named Jabu stating that the paid-up letter will take 3 days for me to receive. I followed up again this morning and then Elisa Hlalele revert back to me stating that it takes 7 business days, so what happened from the 06 May 2026 to the 11 May 2026. Are they too lazy to do their work? Jabu reverted back to me informing me that I still need to pay R331.37 to get my account settled. I am refusing that and I want my paid-up letter. Just think to yourself. You ask for a settlement letter, obtain the settlement letter and on the settlement letter it state that the amount will expire on the 30 April 2026, you made the payment on the 30 April 2026 and now they want you to pay more. I am sorry, this sounds like ***** to me. Stop playing around and close my account and forward me the paid up and account letter. I am done begging.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 10:24
POOR SERVICE RECEIVE
I have asked for a settlement amount to get my Bradlows account in full. Settlement letter received on the 23 April 2026 and the settlement amount was valid till the 30 April 2026. The amount that was provided was R15,312.57. On the 30 April 2026 I paid the full settlement amount of R 15,312.57 to the account and forward the proof of payment to quiries@pl.co.za, elisahlalele@pl.co.za and quiries@jdg.co.za. From day one (1) after I paid my account in full as per settlement, I am struggling to obtain a paid-up letter on the Bradlows account. On Wednesday, 06 May 2026 I received and email from quiries@pl.co.za from a guy named Jabu stating that the paid-up letter will take 3 days for me to receive. I followed up again this morning and then Elisa Hlalele revert back to me stating that it takes 7 business days, so what happened from the 06 May 2026 to the 11 May 2026. Are they too lazy to do their work? Jabu reverted back to me informing me that I still need to pay R331.37 to get my account settled. I am refusing that and I want my paid-up letter. Just think to yourself. You ask for a settlement letter, obtain the settlement letter and on the settlement letter it state that the amount will expire on the 30 April 2026, you made the payment on the 30 April 2026 and now they want you to pay more. I am sorry, this sounds like ***** to me. Stop playing around and close my account and forward me the paid up and account letter. I am done begging.
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 13:04
Receptionist at JD Group has poor work ethics
This is really annoying, i called the switchboard and instead of assisting she has told me that all the managers are on the meeting and yet still she has transferred my call knowing that it won't answered. I am starting to wonder whether do these people know that they are getting because of us and yet they can't assist. POOR WORK ETHICS
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Anonymous
1 reviews | Active since Jan 2020
7 May 2026, 13:04
Receptionist at JD Group has poor work ethics
This is really annoying, i called the switchboard and instead of assisting she has told me that all the managers are on the meeting and yet still she has transferred my call knowing that it won't answered. I am starting to wonder whether do these people know that they are getting because of us and yet they can't assist. POOR WORK ETHICS
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 22:07
Poor service at Russells from management and head office
I am extremely frustrated with the poor service from Russells Cosmo City and their head office. I purchased a pre-owned iPhone 12 with a reported battery capacity of 92%. After only one month of use, the phone displayed a message that the battery is not recognized as a genuine iPhone battery, and the battery health dropped to 0%. This clearly indicates the phone was sold in a defective condition. I returned the phone under warranty, and it was sent in for repairs. However, I have received no communication or updates unless I follow up myself. It has now been nearly two months, and I am still paying for a phone I cannot use. When I contacted the head office, I was told they cannot proceed with repairs because my iCloud is active. This was never properly explained to me beforehand. What is even more shocking is that a consultant from head office told me to “ask around for another iPhone” so I can log into my iCloud and remove it myself — despite the fact that I currently do not have a working phone. This is completely unreasonable and unprofessional. I also logged a complaint with head office, and I received an SMS saying my case has been resolved, yet I still do not have my phone or any proper resolution. This is unacceptable. Russells has failed to provide a working product, failed to communicate, and failed to resolve my issue. I expect urgent resolution in the form of: * A repaired phone returned immediately, OR * A replacement device, OR * A full refund, as I have been paying for a phone I have not been able to use for two months. If this matter is not resolved urgently, I will escalate it further through consumer protection channels.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 22:07
Poor service at Russells from management and head office
I am extremely frustrated with the poor service from Russells Cosmo City and their head office. I purchased a pre-owned iPhone 12 with a reported battery capacity of 92%. After only one month of use, the phone displayed a message that the battery is not recognized as a genuine iPhone battery, and the battery health dropped to 0%. This clearly indicates the phone was sold in a defective condition. I returned the phone under warranty, and it was sent in for repairs. However, I have received no communication or updates unless I follow up myself. It has now been nearly two months, and I am still paying for a phone I cannot use. When I contacted the head office, I was told they cannot proceed with repairs because my iCloud is active. This was never properly explained to me beforehand. What is even more shocking is that a consultant from head office told me to “ask around for another iPhone” so I can log into my iCloud and remove it myself — despite the fact that I currently do not have a working phone. This is completely unreasonable and unprofessional. I also logged a complaint with head office, and I received an SMS saying my case has been resolved, yet I still do not have my phone or any proper resolution. This is unacceptable. Russells has failed to provide a working product, failed to communicate, and failed to resolve my issue. I expect urgent resolution in the form of: * A repaired phone returned immediately, OR * A replacement device, OR * A full refund, as I have been paying for a phone I have not been able to use for two months. If this matter is not resolved urgently, I will escalate it further through consumer protection channels.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 08:07
Formal Complaint: Incorrect Arrears and Interest Charges on Settled Account
I am writing to express my dissatisfaction with how my account has been handled. In March, I visited Bradlow's store in Hemingways ,East London, to settle my account in full. I was provided with a settlement amount of R4,472.47, which I paid. However, at the beginning of April 2026, I received a message stating that my account is in arrears with an amount of R456.62. Since then, I have also been receiving calls regarding this balance. This situation is extremely concerning, as it does not make sense for an account that was settled to suddenly reflect arrears. Furthermore, while I have been trying to obtain clarity on this matter, interest continues to be added, increasing the amount now to R564.06. I find this unacceptable. It is unfair to expect payment on an amount that has not been properly explained, especially when I have already settled the account as instructed. I kindly requested an explanation, and what guarantee do I have if I pay this ,the wont be any hidden costs again. A detailed statement and breakdown of how this arrears amount was calculated An explanation for the additional interest charges app**** after settlement Immediate resolution of this matter
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 08:07
Formal Complaint: Incorrect Arrears and Interest Charges on Settled Account
I am writing to express my dissatisfaction with how my account has been handled. In March, I visited Bradlow's store in Hemingways ,East London, to settle my account in full. I was provided with a settlement amount of R4,472.47, which I paid. However, at the beginning of April 2026, I received a message stating that my account is in arrears with an amount of R456.62. Since then, I have also been receiving calls regarding this balance. This situation is extremely concerning, as it does not make sense for an account that was settled to suddenly reflect arrears. Furthermore, while I have been trying to obtain clarity on this matter, interest continues to be added, increasing the amount now to R564.06. I find this unacceptable. It is unfair to expect payment on an amount that has not been properly explained, especially when I have already settled the account as instructed. I kindly requested an explanation, and what guarantee do I have if I pay this ,the wont be any hidden costs again. A detailed statement and breakdown of how this arrears amount was calculated An explanation for the additional interest charges app**** after settlement Immediate resolution of this matter
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