Russell hobs toaster under warranty from Bradlow's returned unrepaired after one mouth

Good Day i pre selected Bradlow's Pinetown as there's no Bradlow's Amanzimtoti abour crossing on the list. I bought Russell hobs toaster on 26 October 2023 at Bradlow's Amanzimtoti, i register online for extra 1 year warranty, just before the 1 year warranty could expire i had a problem with the toaster on October 2024 the toaster was not coming on, i returned the toaster to Bradlow's Amanzimtoti, i received call on 03 December 2024 time 11:41am from Bradlow's Amanzimtoti, on the 6 December 2024 i picked up the toaster and arrived back home to my surprise when i looked at the repair label says need new element, the toaster was not repaired after waiting 1 month, why would Bradlow's give me back unrepaired toaster while still under warranty ,i was not given option of credit back to purchase another toaster of the same value, on 7 December 2024 i returned unrepaired to Bradlow's Amanzimtoti

i believe Bradlow's lives up to its expectations and customer services the sales person at Bradlow's given me excellent services,

the repair center for Russell Hobbs poor service