Stove Lay-By Delivery & Poor Customer Service

Good day, I am requesting your urgent assistance regarding a stove lay-by with Application ID: 0027853280. On Monday, 5 December, I visited the store to make the final payment. I was informed that delivery would take 2–3 business days. However, as of today, the stove has not been delivered. I called on 07 December to follow up and spoke to Thandiwe, who provided an extremely poor customer service experience. During the call, she sighed repeatedly, went silent at times, and when I asked for her name, she abruptly ended the call. I called back and spoke to Linda, but I could still hear Thandiwe in the background speaking with the same dismissive attitude. This behavior is unacceptable. My family and I have been loyal customers of Brandlows Randburg for many years, and this experience is deeply disappointing. I kindly request that this matter be addressed urgently and that my stove be delivered as promised. Additionally, I would appreciate feedback on how this customer service issue will be resolved.