PR
Phindisano R
Active since Sep 2016
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Home content Insurance
I am extremely dissatisfied with how my claim has been handled. I submitted the claim via the app on 11 December and later received a follow-up call to register it. I was informed that a service provider would be allocated and sent to my home. Subsequently, I received a message from the service provider requesting confirmation of certain details, which I promptly provided. After that, there was complete silence. On 18 December, I followed up with King Price and clearly stated that I would be traveling for the holidays on 20 December and needed the assessor to visit before then. The gentleman I spoke to assured me that this would be arranged. However, on 19 December, I received a call from the service provider informing me that their next availability is 23 December 2025, despite my earlier communication that I would not be available. I am very unhappy with this experience. What makes matters worse is the attitude of the person handling my claim—there was no apology or acknowledgment of the inconvenience caused. Please address this matter urgently.
53 replies
4 months ago
Stove Lay-By Delivery & Poor Customer Service
Good day, I am requesting your urgent assistance regarding a stove lay-by with Application ID: 0027853280. On Monday, 5 December, I visited the store to make the final payment. I was informed that delivery would take 2–3 business days. However, as of today, the stove has not been delivered. I called on 07 December to follow up and spoke to Thandiwe, who provided an extremely poor customer service experience. During the call, she sighed repeatedly, went silent at times, and when I asked for her name, she abruptly ended the call. I called back and spoke to Linda, but I could still hear Thandiwe in the background speaking with the same dismissive attitude. This behavior is unacceptable. My family and I have been loyal customers of Brandlows Randburg for many years, and this experience is deeply disappointing. I kindly request that this matter be addressed urgently and that my stove be delivered as promised. Additionally, I would appreciate feedback on how this customer service issue will be resolved.
0 replies
5 months ago
Incorrect charges
I went to Clearwater Vodacom store on the 01.12.2025, with hope to settle my outstanding or arrears amount on my cellphone contract, to my surprise, the amount was a lot. only to find out that the home internet I complained about 3 months ago is still being charged on the statement, that line hasnt been used since April, when i complained a few months ago, a credit was done for a month however they charged the following month. i only paid R2000, can I ask that this gets corrected so I can be able to settle my account and also get a debit order loaded for future payments please.
106 replies
7 months ago
Incorrect Information and Billing Issue with Home WiFi Service.
I am writing to express my disappointment and frustration with the home WiFi service I subscribed to from Vodacom. The initial contract ended Dec Feb 2025 and I was informed that I was on a prepaid plan, which meant I would only be charged for the service when I had paid for it and was actively using it. However, I have discovered that despite not using the service and having a supposed "prepaid" plan, I have not been charged correctly. I Still ger charged even when I do not use the service, my line had been block for a few months and i had to back pay it. Currently my account is in arrears and I'm still being billed for the service I am not using since the Wifi has been disconnected. I called the Call Center and spoke to Veronique who told me that I have to go back to the branch where i was incorrectly informed about the product, which highly impossible since I have moved to a different province. I asked her to refer the matter to her Team leader since I wont be able to go the branch and she told me there was no team leader available at the till till end of business 10.09.2025 because her team leader Jacobs has already knocked off. I request that you investigate this matter and take necessary steps to rectify the issue. I would appreciate it if you could clarify the terms and conditions of my plan and ensure that my account is managed correctly going forward, and as a result, I would also like the account to be billed correctly and the contract to be cancelled. The account number is: I826210-0
106 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)