Brainline
2.3|74 reviews
PP
Pralene P
1 reviews | Active since Member
01 Feb 2023, 12:20
Customer Service non-existant at Brainline
I have been trying to enroll my ward and have completed the enrolment form. I am now at the part where I need to pay. The problem is that I have not spoken to anyone from Brainline regarding this new enrolment, where I can all my questions regarding the institute addressed. I received 1 call which I could not take at the time, and the person that called (Marika or Marietje) promised to call me at 9am the next day. This was 2 days ago. I have been trying to get someone to assist me since yesterday at ... via mails and phone calls. I have sent a number of mails for someone to call me back urgently. I have called and held on according to the voice prompts, only to have my call cut. Is Customer Service excluded from the list of services provided by Brainline? Is the onboarding process for a student to be done without any consultation?
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Replies (120)Brainline's replyOfficial
01 Feb 2023, 12:38Good morning Pralene, I am so sorry to hear of your dissatisfaction. I see that you started your enrolment two days ago, on the 30th of January, as you rightly reported, we have made an attempt to contact you. We'll be sure to contact you again. We have also started an investigation as to establish why your emails have not been answered, as this is not our custom. Kind regards.
Best regards,
Brainline's reply01 Feb 2023, 12:38
Official
Good morning Pralene, I am so sorry to hear of your dissatisfaction. I see that you started your enrolment two days ago, on the 30th of January, as you rightly reported, we have made an attempt to contact you. We'll be sure to contact you again. We have also started an investigation as to establish why your emails have not been answered, as this is not our custom. Kind regards.
Best regards,
PP
Pralene P's updateReviewer Update
01 Feb 2023, 12:46Thank you so much for getting in touch me with me, Breyten. Apologies for the Hello Peter complaint - which was really a last resort, and thanks for investigating why my calls and mails were not responded to.
I am really happy with your response to all my questions as per our telecon, and the guidance on the situation I enquired on. Awaiting your mail, and will proceed immediately with next steps as agreed.
My nephew and I look forward to this educational journey with Brainline.
I am really happy with your response to all my questions as per our telecon, and the guidance on the situation I enquired on. Awaiting your mail, and will proceed immediately with next steps as agreed.
My nephew and I look forward to this educational journey with Brainline.
PP
Pralene P's update01 Feb 2023, 12:46
Reviewer Update
Thank you so much for getting in touch me with me, Breyten. Apologies for the Hello Peter complaint - which was really a last resort, and thanks for investigating why my calls and mails were not responded to.
I am really happy with your response to all my questions as per our telecon, and the guidance on the situation I enquired on. Awaiting your mail, and will proceed immediately with next steps as agreed.
My nephew and I look forward to this educational journey with Brainline.
I am really happy with your response to all my questions as per our telecon, and the guidance on the situation I enquired on. Awaiting your mail, and will proceed immediately with next steps as agreed.
My nephew and I look forward to this educational journey with Brainline.