PP
Pralene P
Active since Mar 2009
7
Reviews
0
Industries
Reviews
7 reviews25 months ago
Terrible Service from Discovery Insure
Absolute worst experience. Log a claim to fix a window mechanism damaged by an attempted break in. Driver side window has gone down and won't come up. Discovery decide to send me into the heart of JHB CBD for an assessment... a company meant to be insuring risk, sends me into the heart of high-risk, knowing full well my window does not close. The approval process between them and the assessor eventually takes 72 hours. The claim is approved, but not according to the quote of the panel beater. I just want my freaking window fixed. I can't understand what the problems are. NOBODY contacts you and keeps you informed of what is going on.
616 replies
33 months ago
BLACK TIMBER WOODCRAFT: SHAUN MEINTJIES
I placed an order with Shaun, at Black Timber Woodcraft last year in November, for which he has been paid in full (to T Meintjies, according to the banking details provided on the invoice). I have, until today, not received the items I purchased. After several promises to myself and to my legal representative for reimbur*****t, he still has not reimbursed me or made good on the delivery of the goods that I ordered. Do not, whatever you do, trust this company to honour their side of a contract with you. They are basically ************. It is only due to work obligations with extremely tight deadlines (obligations to actually deliver to my stakeholders on dates promised by me) on my side that this company has not been summoned by the small claims court as yet. They have received several demands from my legal representative, and have promised to either deliver my goods to me on a certain date, failing which, they will reimburse my full payment to me. They failed on both accounts. Unfortunately, I have to accept that I made the worst decision ever trusting Shaun. You can keep my money, Shaun. Hope you can sleep at night knowing you basically stole it. Warning to other potential customers, though, be very aware of the ******** behaviour of this company. PS.... After several requests to Black Timber Woodcraft to honour our contract on the order I placed with them, or reimburse me, after several false promises by this company, and after waiting for ages, I was left with no choice but to expose this Company. So it isn't as if I didn't give Black Timber Woodcraft more than enough opportunity to redeem themselves.
348 replies
33 months ago
Black Timber Woodcraft - Centurion
I placed an order with Shaun, at Black Timber Woodcraft last year in November, for which he has been paid in full (to T Meintjies, according to the banking details provided on the invoice). I have, until today, not received the items I purchased. After several promises to myself and to my legal representative for reimbur*****t, he still has not reimbursed me or made good on the delivery of the goods that I ordered. Do not, whatever you do, trust this company to honour their side of a contract with you. They are basically *******. It is only due to work obligations with extremely tight deadlines (obligations to actually deliver to my stakeholders on dates promised by me) on my side that this company has not been summoned by the small claims court as yet. They have received several demands from my legal representative, and have promised to either deliver my goods to me on a certain date, failing which, they will reimburse my full payment to me. They failed on both accounts. Unfortunately, I have to accept that I made the worst decision ever trusting Shaun. You can keep my money, Shaun. Hope you can sleep at night knowing you basically stole it. Warning to other potential customers, though, be very aware of the ********* behaviour of this company. PS.... After several requests to Black Timber Woodcraft to honour our contract on the order I placed with them, or reimburse me, after several false promises by this company, and after waiting for ages, I was left with no choice but to expose this Company. So it isn't as if I didn't give Black Timber Woodcraft more than enough opportunity to redeem themselves.
60 replies
33 months ago
SARS INEFFICIENCY COSTING TAXPAYERS A FORTUNE
I started to receive notifications about penalties from SARS. Knowing that I had submitted all my returns successfully, I checked my e-Filing and noticed and issue with the last one. I start getting these notifications like a year later. I make a telephonic appointment with SARS (because that's the latest way they can make the experience as inefficient and pathetic as possible) to be told to resubmit my last return. I did so... Only that didn't help, because I keep getting penalised on the outstanding fee and my penalty is now gastronomical. Trying to get a walk-in appointment either via sms or via the links provided seems to end in either no sms confirmation and no response back from the online request. And there is no way they will assist when you just walk in (Randburg SARS office). I managed to contact someone at SARS that I dealt with in the past, hoping they will assist me in fast tracking this so that I can resolve this without my penalty inflating even more, but guess what... I was told to make an appointment and go through the same dumb, inefficient process! Is there ANYONE at SARS willing to assist... Your inefficiency is costing me a fortune!!
0 replies
39 months ago
Changed Rating on Customer Service to 4 stars for Evolve
I have changed my rating to 4 stars due to the exceptional service provided by Breyten.
0 replies
39 months ago
Customer Service non-existant at Brainline
I have been trying to enroll my ward and have completed the enrolment form. I am now at the part where I need to pay. The problem is that I have not spoken to anyone from Brainline regarding this new enrolment, where I can all my questions regarding the institute addressed. I received 1 call which I could not take at the time, and the person that called (Marika or Marietje) promised to call me at 9am the next day. This was 2 days ago. I have been trying to get someone to assist me since yesterday at ... via mails and phone calls. I have sent a number of mails for someone to call me back urgently. I have called and held on according to the voice prompts, only to have my call cut. Is Customer Service excluded from the list of services provided by Brainline? Is the onboarding process for a student to be done without any consultation?
120 replies
124 months ago
LACK OF EMPATHY FOR SENIOR CITIZENS
My mum receives her pension electronically into her ABSA account. She suddenly was not able to transact via the ATM on her account due to the bank blocking her transactions until she updated her FICA status. No warning beforehand either to update it or her banking will be halted.<br> You people are totally uncompassionate and unempathetic. She does not have the luxury of running to you whenever you decide to impose your restrictions. <br> In fact, think about the customer before you go ahead and restrict access to the customer's own accounts and money . <br> <br> That is a total disservice. Perhaps you can come up with better ways of ensuring compliance without treating your customers, especially your senior customers, so disrespectfully.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (14.285714285714286%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)